About
Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. Signature Worldwide began in 1986 training hotel employees to improve customer service levels, increase RevPAR, raise occupancy levels and ultimately generate more revenue for our hospitality clients. Over the past 25 years, we have expanded our industry expertise to multifamily and public housing, equipment, trucking, medical services, senior living and in 2010 introduced our new social media training. Whenever the phone rings, a customer approaches, or an online inquiry is generated, we can help to improve your customer's experience significantly. Our process begins by assessing your unique business needs. We then design a training program around your objectives. Our experienced trainers deliver a motivating, engaging program that will inspire your employees to sell the value of your organization. Finally, we perform telephone mystery shopping calls to ensure your employees understand their newly acquired skills and are implementing what they have learned. Our online reporting system enables you to track each employees progress over time. Since 1986, our unique methodology has provided a measurable ROI for our customers, compelling them to return year after year. Our training delivers results whether the class is onsite and instructor-led, online or our exclusive Web classroom training. Customer service training that increases sales. Sales training that enhances your customer's experience. If your employees have the chance to convert more callers into customers, we can improve your odds.
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Experts (8)
Joyce DeMint
Project Planner
Identify the deliverable, plan the schedule, support the plan and hit the deadline. It's all in a day's work.
Amber Fox
National Director of Sales - Hospitality
Keep 'em coming back for more with Signature Worldwide's hospitality industry consultant and business solutions expert
Customer Experience Reputation Management Sales Strategy Customer Service Best Practices Social Media Prospecting Sales
Dave Hamilton
Senior Vice President
Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry
Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism
Barry Himmel
Senior Vice President
"We can fix it" is a common saying for Signature Worldwide's SVP, who helps cure customer service and sales ills in many industries
Negotiating Sales Strategy Customer Experience Customer Service
Mark Johnson
Senior Vice President
Sign on the dotted line to maximize customer loyalty and improve client relationships with Signature Worldwide's SVP
Customer Experience Leadership Sales Strategy Prospecting Negotiating Hospitality
Kristy Westfall Moyer
Training Account Manager
Just add water! A bountiful harvest of repeat customers awaits with Signature Worldwide's hospitality training & employee engagement expert
Customer Service Engaging Employees Leadership Creating A Culture of Lifelong Learning
Steve Wolever
CEO
Small business entrepreneur built international training company from the ground up. His experience & proven results will wow your crowd!
International Business Business Franchising International Franchise Relationships Small Business Entrepreneurship
Holly Zoba
Senior Vice President of Sales - Hospitality
Hope you like music because customers will be singing your praises after Signature Worldwide's SVP of Hospitality Sales sets up the training
Reputation Management Poor Customer Communication Customer Interactions Social Media and the Sales Person Optimizing Learning Through Distance Training Programs Identifying A Unique Social Media Voice Upgrading the Guest Experience Through Customer Service Making Over A Hotel's Customer Experience From Top to Bottom
Industry Experience (8)
- Business Services
- Corporate Training
- Hospitality
- Hotels and Resorts
- Management Consulting
- Talent Management
- Training and Development
- Travel and Tourism