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Charlotte Westerhaus-Renfrow - Indiana University, Kelley School of Business. Indianapolis, IN, US

Charlotte Westerhaus-Renfrow Charlotte Westerhaus-Renfrow

Clinical Associate Professor of Business Law and Management | Kelley School of Business at Indiana University

Indianapolis, IN, UNITED STATES

Management and corporate leadership expert, with a penchant for theorizing new modes of conflict resolution






How to deal with a bully in the workplace | Ep. 2



Charlotte Westerhaus-Renfrow is an Assistant Clinical Professor in the Department of Management at the Kelley School of Business in Indianapolis. Charlotte holds a law degree from the Maurer School of Law at Indiana University-Bloomington, and M.Ed. and B.S degrees from Ohio University. Her previous senior leadership experience includes facilitating solutions to human relations problems and creating professional development programs at the National Collegiate Athletic Association (NCAA), University of Iowa, Purdue University and Rockwell Collins.

An important element of Charlotte’s own consulting is helping organizations, leaders, and teams develop and implement effective and strategic negotiation skills. In addition, Charlotte has years of experience designing and delivering training seminars in leadership, team dynamics, cultural competency, and diversity and inclusion strategies that create positive and productive organizational change.

Charlotte’s high energy, wealth of expertise and ability to connect with audiences of all ages and stages of their careers result in stellar audience evaluations and comments, such as “engaging,” “thought-provoking,” and “dynamic.”

Charlotte is a regular contributor to professional periodicals, such as the Indiana Business Journal, Hamilton County Business Magazine, INside INdiana Business, Indianapolis Recorder and has blogged for Fast Company and Ladders. She also serves on the Indiana State Bar Association’s Board of Governors and the Indiana State Board of Law Examiners.

Industry Expertise (6)

Management Consulting Corporate Leadership Education/Learning Research Writing and Editing Human Resources

Areas of Expertise (5)

Cultural Competencies in Organizations Conflict Management Negotiations Dispute Resolution Team Performance and Group Processes

Education (3)

Indiana University: JD 1991

Ohio University: MEd 1986

Ohio University: BS 1976

Media Appearances (10)

The answer will always be 'no' if you don't ask

Indianapolis Business Journal  print


Salary negotiation can be stressful, but stay confident. You’ve earned the job, or proven yourself in it. Now, reap the rewards. People in business typically respect a good negotiator, and they want that good negotiator on their team. Just as a marathon starts with a single step, fair compensation starts with the courage to ask.

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Dear millennials, we need you

Indianapolis Business Journal  print


If you were born between 1982 and 2002, let me assure you: I get it. You’re tired of persistent generational stereotyping whenever people lump you in with the group labeled as “millennials.”

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Company culture: the elephant in the room

Indianapolis Business Journal  print


Company culture in Indiana is an even more important topic that is frequently not discussed and oftentimes not addressed.

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A leader's apology in a tweet

Indianapolis Business Journal  print


More and more leaders use social media to connect, network and maintain a dialogue with the public. Let’s be painfully honest: Bosses and leaders are not perfect, and they are not immune to posting rather outrageous and downright embarrassing comments on social networking sites.

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How to deal with bullies at work

Indianapolis Business Journal  print


Bullying is not acceptable at work. Period. While there is no one-size-fits-all solution, here are two effective tactics to help you deal with a mean and backstabbing colleague.

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Are you a new leader? Here's how to be trusted now

Indianapolis Business Journal  print


It’s a new year, and you are a new leader. You are an excellent communicator, you have a compelling vision for change, and you have an even brighter future. You’ve convinced people that you recognize and understand the stakes are high and that failure is not an option.

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Liar, liar, your negotiation is on fire

Indianapolis Business Journal  print


Negotiators lie, too—and they lie often. One study found that 100 percent of negotiators lied or failed to reveal a problem if no one directly asked them about it. Deceptive practices—ranging from withholding information to telling boldfaced lies—are used in negotiations.

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For future negotiating success, get gritty

Indianapolis Business Journal  print


It happened again. You just left a negotiation and were asked: “Soooooo, how did your negotiation go? Did you win? Did you get the raise … or the contract … or the deal?”

You dread the questions because your tried-and-true strategies just didn’t cut it. “Getting to yes” morphed into “going nowhere.”

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Whoa to the Bro Culture at Work

Hamilton County Business Magazine  print

At the start of 2017, Uber, Amazon and Apple were regarded as the tech’s industry most successful companies. By the end 2017, however, they all were accused of cultivating “bro cultures” in their respective workplaces.

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Transparency: It cuts both ways

Hamilton County Business Magazine  print

Transparency in business can be a very good thing. Sharing timely, relevant and accurate information with employees is an ethical and respectful practice that can help steer a business or organization away from failure and toward success.

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