A performance-driven Operations Leader with 15+ years of Senior Director, Leadership & National Store Support experience for Global luxury fashion, lifestyle and specialty retail brands (revenues up to $1 billion, 243+ stores).
Industry Expertise (4)
Areas of Expertise (4)
Ryerson University: B.Com., Business Management 2004
Activities and Societies: RyeSAC Board of Directors (Elected), Academic Governor (Elected), Co-Founder Ryerson Law Society, Ryerson Business Students Union
Major: Business Strategy & Operations
Minor: Business Law
Humber College: Honours Diploma, Business Administration 2000
Activities and Societies: Member Dean's Roundtable
Specialization in Golf Industry.
Recipient President's Award for Academic Achievement (Graduate 1st in Class), Recipient of 5 President's Letters for Academic Achievement, Recipient Richard H. Grimm Award
Media Appearances (4)
Inside CAA's community-focused retail approach
Strategy Magazine online
“You move through the store as you would move through your home,” he says. “It gives you a feeling of warmth that helps you talk about things we offer, but also the things we advocate for in the communities where we operate. Our stores are starting to morph and shape into what our members are asking of us.”
New CAA Store Opens in Brampton
“We are delighted to unveil an all-new store experience for our members and customers in Brampton. The new store represents our commitment to delivering exceptional travel and member experiences,” said Donald Kaye, Director, Customer Experience Retail, CAA Club Group.
CAA opens newly designed store In Brampton
Toronto Business Daily
Donald Kaye, CAA Club Group director of customer experience retail, said the improvements are designed to give customers a unique experience.
Newly redesigned CAA Brampton store opens its doors
"We are delighted to unveil an all-new store experience for our members and customers in Brampton. The new store represents our commitment to delivering exceptional travel and member experiences," said Donald Kaye, Director, Customer Experience Retail, CAA Club Group.