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Frederic Dimanche - Ted Rogers School of Management. Toronto, ON, CA

Frederic Dimanche Frederic Dimanche

Director & Professor, Hospitality & Tourism Management | Ted Rogers School of Management

Toronto, ON, CANADA

Dr. Dimanche focuses on customer service design strategies, hospitality and tourism marketing, and the competitiveness of destinations.



Frederic Dimanche Publication Frederic Dimanche Publication




Why study at the Ted Rogers School of Hospitality and Tourism Management? World-Class Learning at Switzerland's Young Hoteliers Summit 2016



Frederic obtained his Ph.D. from the University of Oregon (USA). He then worked as a Professor in the School of Hotel Restaurant and Tourism Administration at the University of New Orleans. After over 15 years in the USA, where he also worked as Research Director of The Olinger Group, a full service marketing research firm, he joined SKEMA Business School in 2001 to create and develop on the French Riviera the Center for Tourism Management and award-winning Master programs in tourism, event, and hospitality management. Frederic joined Ryerson University in 2015.

Frederic has published numerous tourism-related research articles and has co-authored one book (in French) on hospitality management and another one on tourism in Russia. His research has been published in Annals of Tourism Research, the Journal of Travel Research, or the Journal of Travel and Tourism Marketing, among others.

He has contributed as a guest lecturer or as a consultant to universities, private companies, and national or regional tourism organizations in Canada, France, the USA, and other countries in Europe, Asia, and the Americas. Frederic is a past President of the Travel and Tourism Research Association Europe and a member of the International Academy for the Study of Tourism. He has been the Director of the Ted Rogers School of Hospitality and Tourism Management in 2015, leading the school with a focus on internationalization and experiential learning opportunities for students.

Areas of Expertise (6)

Destination Competitiveness Hospitality Customer Service Event Marketing Marketing Tourism


Accomplishments (3)

Fellow for the Ontario Hostelry Institute (professional)


Fellow of the International Academy for the Study of Tourism (IAST) (professional)


Harrison McCain Foundation Research Professor Award at the University of New Brunswick (professional)


Education (1)

University of Oregon: Ph.D.

Selected Media Appearances (3)

More actors, singers, and athletes are opening their own hotels, restaurants, bars, and stores

Boston.com  online


“This kind of thing is gaining popularity because it’s been tested by those entrepreneurs and by the public, and the public seems to like it,’’ said Frederic Dimanche, director of the Ted Rogers School of Hospitality and Tourism Management at Toronto’s Ryerson University. “Even Lady Gaga is getting into this’’ — she co-owns, with her parents, two restaurants in New York City — “because there’s a business model there."

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Canadians stranded across the Caribbean amid ‘pure anarchy’

Toronto Star  online


Frederic Dimanche, the director of Ryerson University’s Ted Rogers School of Hospitality and Tourism Management, said that it can be hard to determine what duty airlines and travel agencies have to customers affected by a disaster because laws and regulations vary depending on the country in which the company is based.

“The difficulty with the travel business is you may be booking a trip and the tour operator you are booking from may not be from Canada,” he said.

“Or you may be booking a trip that’s organized by a tour operator in Canada but that’s using airlines that are not Canadian. There are several jurisdictions basically that may be responsible for different parts of the trip.”...

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U.S. tourism jobs at risk under 'Trump slump'

CTV News  online


"A lot of people are saying, 'I'm not sure if I want to go to the U.S. this year,'" Frederic Dimanche, director of the Ted Rogers School of Hospitality and Tourism Management, told CTV's Your Morning on Thursday.

“Tourism is all about comfort," Dimanche said. "You have to be confident in the destination you are going to."...

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Selected Articles (3)

Destination competitiveness and tourism development in Russia: Issues and challenges Tourism Management

Andrades, L., & Dimanche, F

DOI: 10.1016/j.tourman.2017.05.008

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Urban tourism: The growing role of VFR and immigration Journal of Tourism Futures

Griffin, T., & Dimanche, F.

DOI: 10.1108/JTF-10-2016-0036

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Revenue challenges for hotels in the sharing economy: Facing the Airbnb menace Journal of Revenue and Pricing Management

Forgacs, G., & Dimanche, F.

DOI: 10.1057/s41272-016-0071-z

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