Louise Philp

Co-Founder & CCO | Amity

Toronto, ON, CANADA

Louise is the Chief Customer Officer at Amity.

Biography

Louise is the Chief Customer Officer at Amity. She spends the majority of her time working directly with Customer Success Managers and executives while onboarding, retaining, and growing them.

Industry Expertise (4)

Business Services

Computer Software

Management Consulting

Professional Training and Coaching

Areas of Expertise (10)

Process Improvement

Product Management

Program Management

Customer Success

SaaS

Business Analysis

Big Data & Analytics

Implementation of SaaS Platforms

System Integrations

Programming

Education (1)

University of Waterloo: BaSc, Systems Design Engineering

Links (2)

Selected Blog Posts (1)

How to Build a Team of Customer Success Heroes

Amity

2014-05-27

First and foremost, it’s important to know that you are not alone. Over the course of the last 12 months, I’ve done regular Google queries on “customer success manager” and the number of jobs on LinkedIn continues to increase – did you know that there are over 16,000 today? That is a lot of companies likely looking to solve the same problem you are by staffing a customer success team. And I am betting they are facing the same challenges on hiring...