Areas of Expertise (12)
Tim Arnold has served as president and chief executive officer of Colonial Life since July 2014. He previously held roles of Senior Vice President of Sales and Marketing and Chief Operating Officer. He joined Colonial Life in July 2011 following a 27-year career with Unum. During his time with Unum, he held leadership positions in Underwriting, Corporate Planning, Client Services, National Accounts Sales, and Benefits and worked in the company’s Chattanooga, Tenn., Worcester, Mass., and Portland, Maine offices.
Arnold serves on the boards of the South Carolina Center for Fathers and Families, the S.C. Chamber of Commerce and the S.C. Junior Golf Foundation. He is a past chair of the Unum United Way campaign in Portland and served on the Unum United Way campaign board in Chattanooga. He also served on the boards of The First Tee of Chattanooga, First Things First, the Council for Alcohol and Drug Abuse
Services Inc. and Girls Incorporated in Chattanooga.
Arnold earned a bachelor’s degree in management and a master’s in business administration degree in finance from the University of Tennessee at Chattanooga. He holds the professional designations of Associate, Life and Health Claims (ALHC) and Fellow, Life Management Institute (FLMI).
The University of Tennessee at Chattanooga: M.B.A., Finance 1988
The University of Tennessee at Chattanooga: B.S., Business Management 1984
Professional Affiliations (2)
- Associate, Life and Health Claims (ALHC)
- Fellow, Life Management Institute (FLMI)
Selected Media (4)
50 Most Influential People Of 2018
Columbia Business Monthly online
Over the past four years under the leadership of President and CEO Tim Arnold, Colonial Life has become one of the nation’s fastest-growing voluntary benefits providers. Now protecting more than 4 million of America’s workers and their families, Colonial Life provides entrepreneurial opportunities for more than 12,000 independent insurance agents and employs more than 1,200 full-time workers in Columbia and in 46 sales offices across the country.
Colonial Life ranked No. 1 in customer service for disability insurance
Market Watch online
Colonial Life has been recognized as one of America’s Best Companies for Customer Service for 2019 by Newsweek magazine.
Colonial Life was named the top customer service provider in disability insurance.
“We are proud that being one of Newsweek’s America’s Best Companies for Customer Service recognizes our commitment to our customers,” said Tim Arnold, president and CEO of Colonial Life. “We are proud of the way our employees stand behind our promise to protect America’s workers during a difficult time. This award recognizes the great work by our 1,300 employees – each of whom is responsible for delivering customer service.”
How do leaders succeed despite tricky workplace politics?
“When I became Colonial Life’s senior vice president of sales and marketing, the company had not been growing as quickly as expected,” said Tim Arnold, president and CEO, Colonial Life. “While it could have been easy to place the blame on our sales partners who market our products to customers, our agents and broker partners had their own concerns. Our sales organization needed some answers to some difficult problems, and they needed to know we were listening to them, and working to help them be successful. Without intervention, we weren’t going to achieve our goals or our potential.”
Tim Arnold taking over as head of Colonial Life
The State online
At the first of the year, Tim Arnold, who has been splitting duties with retiring CEO Randy Horn, officially will be welcomed in as Colonial Life’s new leader in Columbia – where company employees are sometimes asked about basketball tickets.