Kaitlynn Furse
Director, Corporate Communications · CAA South Central Ontario
Media spokesperson and subject matter expert on winter driving, road trips and travel.
Winter Driving Travel and Tourism Strategic Communications Road Trips
Kristin Baird
CEO · Baird Group
Healthcare's customer service guru who ignites passion for the patient experience.
Patient Experience Customer Service in Healthcare Leadership and the Patient Experience Hcahps
Micah Solomon
Customer service bestselling author & strategist · Http://www.customerserviceguru.com
Customer Service Keynote Speaker
Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service
Anatoly Zhuplev, Ph.D.
Professor of Management, College of Business Administration · Loyola Marymount University
Russia International Business International Entrepreneurship International Development
Hyunkag Cho
Associate Professor of Social Work · Michigan State University
An expert in intimate partner violence (IPV), help seeking behaviors among IPV victims, and immigrants.
Service Evaluation Immigrants Intimate Partner Violence Help-Seeking Health Service Use
Kevan Jacobson
Department Chair/Associate Professor, Criminal Justice · Southern Utah University
Specializing in the principles of criminal responsibility and the constitutional system, law of armed conflict, and military justice
National Security Law Process of Public Policymaking Terroristic Violence as a Political Tool Rights of the Accused Principles of Criminal Responsibility
Teisha Shelby-Houston
Author, Speaker, Trainer, TV Host · 4U Who Have an Ear, LLC
Mompreneur expert that teaches women how to live a life of purpose, power and purpose
Communication Leadership Training and Development Conscious Living Finding Your Purpose Entrepreneurship
Abigail Larson
Associate Professor of Kinesiology · Southern Utah University
Specializing in bioenergetics and sports nutrition, advanced exercise prescription, and cardiovascular disease
Sport Rock Climbing Bioactivity Bioenergetics and Sports Nutrition Advanced Exercise Prescription Sports Conditioning
Tim Cairney
Associate Professor · Georgia Southern University
Professor Cairney's research includes concern voluntary disclosures, and the market for audit services
Accounting Performance Measures Audit Services Management Accounting Systems
Rob McDougall
President · Upstream Works Software Ltd.
Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works
Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology
Michelle Leong Francis
Head ChatterBox · Speak 2B Heard™
Gett'in Skinni? ... then Move Mountains!
Advanced Masterminding Law Education Mental Health Real Estate Aquisitions
Endia J. Lindo
Associate Professor of Special Education · Texas Christian University
Dr. Lindo’s expertise is in reading disabilities, comprehension instruction/intervention and the social-cultural factors of learning.
Cultural Competence Special Education Reading Intervention Dyslexia/Reading Disabilities Instructional Strategies
Denise Barreto
Author, Managing Partner, Trainer and Speaker · Relationships Matter Now, LLC
Relationship Revolutionist - Changing the World, One Relationship at a Time
Relationships Marketing Leadership Customer Service Corporate Partnerships
Lee McKnight
Kauffman Professor of Entrepreneurship and Innovation · Syracuse University
Visionary Inventor of Cloud to Edge Software Applications - Edgeware Wiglets and Gridlets
Virtual Markets and Wireless Grids Social Radio Social Emergency Response Edgeware Creative Destruction
Mary Paterson
Partner, Litigation and Tax Litigation · Osler, Hoskin & Harcourt LLP
Seasoned commercial litigator and trial lawyer with a practice in tax litigation, contract disputes, and insolvency proceedings.
Class Actions Litigation Pro Bono Tax Controversy & Litigation Insolvency & Restructuring
Michael Fabiano
Vice President, Revenue-Local Media · THE ASSOCIATED PRESS
An established leader in the media industry with an extensive understanding of digital, broadcast and print.
Publishing Financial Planning Business & Strategic Planning Negotiating Agreements Business Process Engineering
Meredith David, Ph.D.
Associate Professor, Marketing · Baylor University
Dr. David focuses on marketing strategies with an exploration of new technologies.
Strategic Planning Marketing Marketing and Communications Consumer Preferences Well-Being
William Hatcher, PhD, MPA
Chair of the Department of Social Sciences · Augusta University
Dr. William Hatcher focuses on public administration and social, economic and political institutions in local communities.
Public Administration Public Policy Community and Economic Development Health Policy Public Budgeting and Finance
Elise King, MID, M.A.
Assistant Professor in Family and Consumer Sciences | Interior Design · Baylor University
Elise King, MID, M.A., is an Assistant Professor in Interior Design at Baylor University.
Sleep and Creativity 19th and 20th Century Design History Community Engagement Interior Design Fundamentals of Interior Design
Todd Collins
Steed Distinguished Professor · Western Carolina University
Todd Collins is a licensed attorney and legal/political scholar with extensive experience in the courtroom and the classroom.
Public Law Judicial Politics Political Science Public Affairs Constitutional Law