For over a hundred years, CAA has been helping Canadians stay mobile, safe and protected. The CAA Club Group is Canada’s largest automotive association comprised of two clubs, CAA South Central Ontario and CAA Manitoba, providing roadside assistance, travel, insurance service and member savings for over 2.3 million members. It also includes the CAA Insurance Company (a national property and casualty insurance company), the Orion Travel Insurance company and Echelon Insurance Company (a specialty insurer).


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Canadian Automobile Association - Aug 22, 2018

CAA Launches Towing Bill of Rights to help consumers.
New consumer protection campaign includes distribution to 10,000 Ontario motorists.

CAA South Central Ontario (CAA SCO) officially unveiled a Towing Bill of Rights for consumers this morning, as part of a series of initiatives for Tow Safety Week.

CAA Launches Towing Bill of Rights to Help Consumers

CAA South Central Ontario (CAA SCO) and Mirvish Productions are proud to announce a new marketing partnership that brings together one of Canada’s largest membership associations and the country’s leading theatrical organization.      

The multi-faceted partnership puts the CAA brand and its members front and centre within the Mirvish Theatre network. It includes the naming rights of the new CAA Theatre (formerly the Panasonic Theatre), home of the Off-Mirvish series; branded lounges at the historic Royal Alexandra Theatre and the Princess of Wales Theatre; and benefits for CAA members.      

The newly named CAA Theatre is located at 651 Yonge Street south of Bloor Street and has a capacity of 700 seats. This is the flagship venue for exciting new theatrical works, from popular entertainment to the latest cutting-edge plays including the Off-Mirvish series.

CAA Theatre (former the Panasonic Theatre)

Canadian Automobile Association Announcement: 

CAA South Central Ontario (CAA SCO) in partnership with Ontario Tire Stewardship (OTS) unveiled a new outdoor classroom for the students of Tecumseh Public School.

CAA - June 20/2017

CAA reveals provincial and regional lists for 2017
Hamilton’s Burlington Street East voted Ontario’s Worst Road

CAA - June 1/2017

Canadian Automobile Association 
Voting now open for CAA Worst Roads in Ontario
Annual campaign highlights needed roadway investments across Ontario

CAA Worst Roads - April 10/2017

media-release-new-caa-study-sheds-light-on-edible-cannabis-and-collision-risk-among-young-drivers

MEDIA RELEASE: New CAA Study Sheds Light on Edible Cannabis and Collision Risk Among Young Drivers

Community Relations Consultant

Speeding

Impaired Driving

Road User Safety

Pedestrian Safety

Road Safety

Community Relations

Cycling Safety

Vulnerable Road Users

Distracted Driving

Cannabis and Road Safety

 A recent study with funding support from CAA, conducted by the University of Saskatchewan, examined 50 drivers aged 19 to 30 to assess how consuming edible cannabis influences collision risk among young drivers.

 
This demographic, which is known for having a higher tendency to engage in risky driving behaviour, currently holds the highest crash rates nationwide.

“This study marks an important first step in understanding how cannabis edibles impact driving performance,” says Michael Stewart, Community Relations Consultant for CAA South Central Ontario. “Too often, decisions about whether someone is fit to drive are made in the moment, relying on judgment rather than evidence. Cannabis impairment studies like this are essential. Each one brings new learnings that help us refine our approach and ensure that safety is never left to chance.”

The findings indicate that critical driving skills, including reaction time, lane discipline, and speed control, were impaired. Consumption times may vary to feel the effects of edible cannabis from driver to driver. However, the study found that impairment was most evident at 90 minutes after consumption, so its effects may not be noticeable until a motorist is already behind the wheel.

 
When asked if they felt safe to drive after consuming edibles, only four per cent felt safe getting behind the wheel 90 minutes after eating an edible cannabis product.

 
What is interesting about this is that in a controlled environment, young drivers feel unsafe driving under the influence of cannabis. However, a recent survey of 1,510 Ontario drivers from CAA SCO shows that drivers often have a false sense of confidence when they have driven high in the past.

The perception of safety doesn’t match reality  The survey found that the number of people admitting to cannabis-impaired driving in Ontario (nearly 20 per cent) has remained stable compared to last year. However, a concerning trend has emerged, with more cannabis-impaired drivers (78 per cent) saying they are confident in their driving abilities while under the influence – a 13 per cent overall increase from 2021.

 
Why is this concerning? The perception of safety doesn’t match reality. More than a third of cannabis-impaired drivers acknowledged feeling high while driving, relying on their personal judgment for signs of impairment, such as drowsiness, slowed reaction time, or brain fog.

 
“This misplaced confidence can lead to dangerous decisions, increasing the risk of collisions and endangering road users,” adds Stewart. “We must recognize that getting behind the wheel is not just a personal choice it’s a responsibility that affects the safety of everyone on our roads.”  

Growing issue of poly-use The research also points to a growing issue of poly-use, or the consumption of multiple substances and is on the rise. This trend adds another layer of complexity to road safety efforts, as the combined effects of different substances can further impair judgment and reaction times. 

Most respondents (57 per cent) say they consume cannabis in combination with other substances – most commonly, alcohol. However, painkillers, psilocybin, ecstasy, and MDMA are on the rise.
CAA SCO continues to advocate for safer roads by encouraging motorists to make responsible choices. The message is clear: do not get behind the wheel when impaired.

 
“While we’re all aware that alcohol-impaired driving can be dangerous, we should also take the same attitude towards cannabis-impaired driving,” says Stewart. “With the holiday season coming up, cannabis can be consumed legally and responsibly but should never be used when driving.”

CAA is asking that those who do consume cannabis, alcohol or other drugs to plan ahead by making alternate arrangements, such as a designated driver or using a rideshare service, to get home safely this holiday season.

Methodology The online survey was conducted by DIG Insights from June 27 to July 14, 2025, with 1,510 Ontario drivers aged 19 and older. Based on the sample size of n=1,510 and with a confidence level of 95 per cent, the margin of error for this research is +/- 2%.) Methodology of the University of Saskatchewan study The study collected extensive data from 50 young adult drivers (aged 19–30), resulting in 250 assessments across multiple realistic driving scenarios using a simulator after consuming a 10mg THC edible.  

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MEDIA RELEASE: Winter Weather Arrives Ahead of Schedule: CAA, MTO, OPP, and Toronto Police Service team up to share winter road safety tips.

Manager, External Communications

Road Trips

Travel and Tourism

Winter Driving

Strategic Communications

Ready or not, winter weather has decided to make an early cameo! So, the question is: are you actually ready for winter driving? CAA South Central Ontario (CAA SCO), Ministry of Transportation of Ontario (MTO), Ontario Provincial Police (OPP), and Toronto Police Service (TPS) have joined forces to encourage Ontario drivers to get ready now for the cold and snowy weather, before the next unexpected snow event hits. 

“Now is the ideal time for motorists to install winter tires, check their car battery, and ensure they have an emergency car kit packed,” says Nadia Matos, manager of external communications, CAA SCO. “These simple steps can help motorists confidently navigate winter roads. Ontario weather can be unpredictable, and snowstorms can hit without much notice, so it’s always best to ensure your vehicle is prepared beforehand.” 

Besides vehicle preparedness, driver behaviour is just as critical in ensuring safe driving operations in winter weather. 

“Road safety is everyone’s responsibility,” says Sergeant Murray Campbell of the Toronto Police Service. “As daylight hours shorten and visibility decreases, we encourage all road users to stay alert, watch out for one another, adjust their driving to match weather conditions, keep their vehicle lights on, and plan ahead to accommodate longer travel times.”

This year, the organizations are focused on protecting motorists who may be caught in unexpected winter weather. 

“We always encourage motorists to drive according to the road and weather conditions,” says Sergeant Kerry Schmidt of the Ontario Provincial Police. “Drivers should also slow down and move over when approaching stopped emergency vehicles and tow trucks with their emergency lights flashing while they are assisting vehicles and motorists in need of help. It is also unsafe and illegal to try to pass a full echelon of snowplows that are clearing all lanes of a highway during winter events.”

Before heading out on the road this winter, MTO encourages motorists to download and use the 511 app to check the weather and road conditions before they leave home. The 511 app can be found at 511on.ca or in the app store on their mobile devices.

For a safer trip this winter, motorists can also follow these additional safety tips: •	Install winter tires for better traction. On cold and snowy roads, winter tires can help reduce your braking distance by up to 25 per cent. Members can call CAA before Dec. 20 to have our mobile tire service change them at home for a fee. 
•	Test your car battery. If necessary, replace it before it fails. CAA SCO will test Members’ batteries free of cost during a service call. 
•	Pack a fully stocked emergency car kit. The kit should include a flashlight, extra batteries, warning devices (e.g., flares, reflective vests/strips), a first aid kit, blankets, jumper cables, non-perishable food and water, and a phone charger. Be sure to always keep an ice scraper, small shovel, and snow brush handy in your car.
•	Service your vehicle. Have your brakes checked, oil changed, and top up your windshield washer fluid and any other fluids that are getting low. 
•	Always keep your gas tank at least half full. Cold weather causes condensation in the system, which can lead to a fuel line freeze-up and prevent the car from starting.
•	Check your lighting system. Ensuring you have full lighting is very important in the winter months. Check your headlights and signal lights to ensure they work correctly. 




media-release-congestion-in-school-zones-sparks-safety-concerns-among-ontario-parents-caa-survey-finds

MEDIA RELEASE: Congestion in School Zones Sparks Safety Concerns Among Ontario Parents, CAA Survey Finds

Manager, Government Relations

Community & Government Relations

Legislation

Community Safety

Transportation

 New findings from CAA South Central Ontario (CAA SCO) show that parents believe that school zone congestion is increasing. Eight in 10 Ontario parents report traffic buildup during both drop-off (81 per cent) and pick-up (84 per cent) times. These numbers are up from 77 per cent and 79 per cent in 2024, respectively.

“Every parent wants to see their child get to school safely, and an increase in vehicle traffic in these areas can pose a serious safety risk to young road users,” says Lauren Fisher, manager, government relations for CAA SCO. “Our survey reveals that parents are choosing to drive their kids to school because of the distance between home and school, convenience and traffic safety concerns.”
Parents Support Stricter School Zone Safety Measures A majority of parents (83 per cent) have reported seeing unsafe driving behaviours in their child’s school zone – up three per cent from 2024. As a result, most parents (63 per cent) consider their child’s school zone very unsafe, a number that has climbed since 2023 (55 per cent).

“Speeding, stopping in undesignated areas and double parking are all commonly reported unsafe driving behaviours parents see in their child’s school zones,” says Fisher. “To help deal with that, most parents are in favour of increasing safety precautions in school zones, including improved enforcement and penalties.”

Most parents are in favour of reducing the speed limit in school zones, with nearly half considering 30km/h as the most appropriate speed in these areas. Many parents also believe that automated speed enforcement (ASE) effectively deters speeding in school zones.

 
With the new school year just days away, CAA SCO encourages motorists to make responsible driving choices to protect children as they travel to, from and around school.

 
CAA SCO has the following tips when travelling in school zones: Help reduce traffic with active school travel: Encourage your kids to walk or wheel to school to ease traffic congestion. If your school is a further distance, CAA SCO encourages parents and guardians to park a block away and walk to school to reduce the volume of vehicles and improve sightlines.  Put away distractions: It’s essential to put away distractions such as phones and be extra attentive in school zones, for both motorists and pedestrians. Slow down: Know and respect the speed limit in your neighbourhood’s school zones. Give yourself plenty of time to drop off your kids at school to avoid rushing.  Choose a safe spot to drop off and pick up your children from school: Follow your school’s rules and avoid double parking or stopping on crosswalks, dropping off or picking up your kids on the opposite side of the street, and stopping in moving traffic as kids rush out. Instead, use the designated drop-off areas or consider a spot a bit farther away from school that is easily accessible and safe.  Make eye contact with pedestrians: With the excitement of going back to school, anticipate that children may not easily see or hear your moving vehicle, so ensure to make eye contact with pedestrians crossing the road.  Stop for school buses: Never pass a stopped school bus with an activated stop arm and flashing red lights as children get on and off the bus. Passing a school bus as it loads and unloads children – not only is this dangerous, but it’s also illegal.  Watch for CAA School Safety Patrollers: When travelling through school zones, watch for CAA School Safety Patrollers in their lime green safety vests, as they play an important role in ensuring the roadway is safe before kids cross on their own. Visit caaschoolsafetypatrol.com for more information.  For more school zone safety tips, visit caasco.com/schoolzone. CAA supports safety in school zones through the CAA School Safety Patrol® program, developed to protect and educate elementary school children on safe road-crossing practices. CAA’s Ontario Road Safety Resource is a toolkit with valuable lesson plans for teachers to help educate students about road safety. To learn more, please visit www.caasco.com/schoolzone. The online survey was conducted by DIG Insights in May 2025, with 1,511 Ontario parents/guardians with children attending school from kindergarten to grade 8. Based on the sample size of n=1,511 and with a confidence level of 95 per cent, the margin of error for this research is +/- 2%.)     

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MEDIA RELEASE: Caught on Camera: CAA study finds more drivers are slowing down for speed cameras, with more drivers ticketed

 New findings from CAA South Central Ontario (CAA SCO) show that Automated Speed Enforcement (ASE) is changing driver behaviour. According to the research, ASE cameras are influencing habit changes in drivers in two ways: drivers are either slowing down or avoiding ASE cameras altogether.

“When drivers choose to slow down or change their routes because of photo radar, it means the technology is doing what it’s meant to, reminding us to be more mindful behind the wheel,” says Michael Stewart, community relations consultant for CAA SCO.

The data states that nearly a quarter (23 per cent) of Ontario drivers have received a ticket from an ASE camera, compared to 17 per cent in 2024. Although ticketing has increased, positive behavioural shifts have occurred because of ASE use.

 
According to the survey, a majority of Ontario drivers (73 per cent) slow down when nearing an ASE camera and over half (52 per cent) shared that they are unlikely to speed up after they pass through an ASE zone; up from 44 per cent in 2023, demonstrating that the presence of ASEs is positively shifting driver behaviour in these areas.

 
It also found that nearly half of drivers (46 per cent) avoid driving on roads with ASE in use.
“These insights show how useful a tool ASE cameras can be,” says Stewart. “This technology isn’t about ‘gotcha’ moments; it’s about preventing real harm and changing driver behaviour.”

Drivers support the use of ASE cameras in school zones Despite the increased ticketing in Ontario this year, many drivers support the use of ASE cameras, especially in school zones or areas with vulnerable road users. Nearly three-quarters of Ontario drivers (73 per cent) support the use of ASE in target areas such as school zones or near community centres. In fact, 76 per cent of Ontarians believe that cameras deter speeding altogether.

“Our research shows that ASE continues to have strong public support and can be effective in getting drivers to change their behaviour. While speed cameras may not solve every road safety issue overnight, they play an important role in nudging driver behaviour in a safer direction,” adds Stewart.

Public support for ASE use is no surprise, as speeding remains one of Ontario's most reported dangerous driving behaviours, with 40 per cent of drivers admitting to it in the past year.

 
While ASE cameras are widely supported in community safety zones, CAA SCO recommends that any future expansion into other areas must be thoughtfully considered.

 
“These cameras should never be used as a revenue generator, but rather, as a method to help protect road users and encourage safer driving habits,” says Stewart. “CAA SCO will continue to advocate for standardized practices across municipalities regarding ASE cameras to ensure effectiveness across our communities.”

For more information on speeding and dangerous driving, please visit: https://www.caasco.com/speeding The online survey was conducted by DIG Insights from March 7 to March 19, 2025, with 1,500 Ontario drivers aged 18 and older. Based on the sample size of n=1,500 and with a confidence level of 95 per cent, the margin of error for this research is +/- 2%.)     

media-release-caa-survey-finds-many-canadians-dont-think-they-need-travel-insurance-when-travelling-in-canada

MEDIA RELEASE: CAA survey finds many Canadians don’t think they need travel insurance when travelling in Canada

Director,  Corporate Communications

  School will soon be out for the summer, and many young families are opting to explore the beauty of their own country travelling to top destinations like Vancouver, Calgary and Halifax rather than heading south.  

While many travellers prioritize insurance for international trips, a recent CAA survey found that many people overlook the necessity of travel insurance for domestic travel, often assuming provincial healthcare will have them covered. 

"Exploring Canada’s breathtaking landscapes is an adventure worth taking, but unexpected travel hiccups don’t stop at the border,” says Kaitlynn Furse, Director Corporate Communications, CAA SCO.  “Whether it’s a sudden medical emergency or trip disruptions, having the right travel insurance ensures you can focus on making memories." 

The national travel survey conducted for CAA reveals that four in ten Ontarians (41 per cent) travelled outside their home province without travel insurance during their last trip. Some believed it was unnecessary (43 per cent), others worried about the cost (24 per cent), and 20 per cent took their chances, hoping nothing would go wrong. 

“Many Canadians assume they’re fully protected when travelling within the country, but that’s simply not the case,” adds Furse. A minor mishap can become a major expense, whether a broken ankle on a hike or a last-minute interruption.” 

Here are two unexpected ways travel insurance can help: 

You break your ankle while hiking on one of Canada’s beautiful nature trails and now need an ambulance or an airlift, crutches, and medication.    You’re on vacation but must return unexpectedly because someone at home gets seriously ill. In stressful situations, like when a family member falls ill, it helps to have support when you need it. Trip Cancellation Insurance would cover the flight change fee and help get you back home.   According to Orion Travel Insurance, part of the CAA family, the average medical claim cost has risen by 15 per cent annually since 2019, with everything from ear infections to air ambulance services becoming significantly more expensive. 

Here are ten additional tips to help your trip go smoothly, no matter where you travel. Know the cancellation policies and check limits or restrictions for everything you booked. Make sure you understand any key dates related to cancellations or changes. This includes accommodation, flights, car rentals, tours, and cruises. Check limits or restrictions on credit cards, employee benefits, and pensions to determine if you need additional travel insurance coverage.    Make sure all your documentation is in order before you book. It is recommended that passport renewals be completed six months before your planned trip. Your passport should still be valid six months after your travel date, as this is required in several countries.  There are varying documentation requirements, so make sure you fully understand what information you need to have ready and in what format.    Read up on Government of Canada travel advisories for your destination. Understand the risk level associated with travel to a particular destination by checking the Government of Canada Travel Advice and Advisories website. Individual travel advisories remain on a country-by-country basis. It is important that Ontarians/Manitobans understand the ongoing uncertainty associated with international travel.    Speak with your physician to discuss your travel plans. It is important that you speak to your physician to ensure you are up to date with needed travel vaccines and have them prescribe enough medication for the length of your trip. Ensure all the medication you take is packed in your carry-on and in its original bottles with labels intact.      Consider purchasing travel insurance at the time of booking your trip. To lock in the best protection, book your travel insurance at the same time you book your trip. Booking Trip Cancellation or Interruption insurance will give you peace of mind that you and your investment are protected. Insurance must be in place before things go wrong for you to benefit from coverage.     Get to the airport early. The old standby of being at the airport one hour before takeoff for domestic flights and two hours before international flights no longer apply. CAA recommends arriving at the airport at least two hours before domestic flight departures and at least three for international flights.    Stay connected. It is important to have access to trusted, up-to-date information while travelling so you can monitor changing conditions and requirements and adapt accordingly. Bookmark the Global Affairs Canada website prior to departure and check it regularly while abroad. It is also a good idea to sign up for Registration of Canadians Abroad and stay in touch with a family or friend who has knowledge of your travel plans. Find these and more information at caasco.com/travelwise  Note emergency contact numbers. Provide your travel agent with contact details while travelling abroad and keep all important phone numbers handy; this includes how to call for help and your travel insurance assistance phone number. It is also a good idea to keep a physical copy of all their reservation information and leave those details with a friend or family.       Protect your ID. Ensure you have a digital and paper version of your Travel insurance wallet card, tickets to various events and attractions, and even your passport. You may also want to leave a copy of important paperwork with family members or friends.    Pack your carry-on wisely. Place the most important items like passport/ID, boarding pass, travel itinerary, wallet, phone, charger, medications, toiletries, glasses/contacts, noise-canceling headphones, book/e-reader, snacks, empty water bottle, travel pillow, change of clothes, sweater, socks, pen, and reusable bags in your carry-on bag.   For more information on travel insurance and how to stay protected, visit caasco.com/travelwise Based on the sample size of n=2,005 and with a confidence level of 95%, the margin of error for this research is +/- 2%.)  

media-release-new-study-reveals-pedestrians-and-cyclists-face-highrisk-nearmisses-every-day-in-canada

MEDIA RELEASE: New study reveals pedestrians and cyclists face high-risk near-misses every day in Canada

Assistant Vice President, Government and Community Relations

Policy Advocacy

Towing Regulation

Congestion Management

Roadside Assistance

Electric and Hybrid Vehicles

 Every day, pedestrians and cyclists in Canada experience high-risk near-misses that could have resulted in serious injury or fatalities. A new seven-month study, commissioned by CAA, has uncovered over 600,000 near-miss incidents across 20 intersections nationwide, creating the largest dataset of its kind in Canada. While actual collisions are recorded by police, near misses are not.  

“The findings are clear, near-misses are not isolated events; they are daily warnings that demand attention,” says Teresa Di Felice, Assistant Vice President of Government & Community Relations at CAA South Central Ontario (CAA SCO). “The results of this study create an opportunity to proactively assess intersection design and implement measures that enhance safety for all road users.” 

Partnering with Miovision, the study used cameras and AI to monitor and analyze intersections across Canada in real time. Shockingly, one in every 770 pedestrians and one in every 500 cyclists experience a high-risk or critical near-miss. 

Near-Misses Are Predictors of Future Collisions   The study found that near misses most often involved vehicles making a right turn. More than half (55 per cent of pedestrians and 50 per cent of cyclists) had a close call with a vehicle.  More than a third (34 per cent of pedestrians and 36 per cent of cyclists) were involved in conflict with a left-turning vehicle.  

Most Canadian intersections accommodate thousands of pedestrians daily, meaning at least three serious incidents occur at a single location every day. 

“These aren’t just close calls; they are collisions waiting to happen,” says Di Felice. “By pinpointing near-miss hotspots, municipalities can now prioritize upgrades that prevent collisions before they happen.”
 
Solutions That Make Intersections Safer   The study highlights key design features proven to reduce near-misses, including: 

Dedicated left-turn lanes to prevent dangerous interactions.  Leading pedestrian intervals, allowing pedestrians to start crossing before vehicles move.  Advanced green lights for left-turning vehicles, reducing hesitation and confusion.   Cities that implement these solutions can dramatically decrease the risk of collisions and make their streets safer for all road users. 

Traditional road safety measures rely on collision data, meaning changes only happen after injuries occur. Near-miss tracking is the next step in proactive safety planning, allowing experts to prevent crashes before they happen. 

CAA is urging municipal and provincial leaders to embrace technology-driven safety monitoring, citing the compelling benefits revealed by this study. 

Data was collected using 360-degree cameras at intersections of various designs across seven provinces, including Nova Scotia, Québec, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia. Using AI-powered video analytics, Miovison was able to detect near misses and assess risk levels based on vehicle speed and trajectory.  

The study's detailed findings can be found here: CAA Intersection Safety Study Media Broll can be found here: https://vimeo.com/1094061982/90cf023ced 

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