Social
Biography
-25 years experience on both sides of the customer-supplier interface in global markets
-managing service businesses and developing new service offerings
-leading projects to develop new service offerings for service providers and product manufacturers in the private and public sectors
-delivering workshops on service design and service strategy at service innovation competency centres and institutes of education around the world
-leading workshops at EU Innovation Conferences and Events
-public speaking on the topics of service strategy, business models, service design, value management and customer centric approaches to business development
-managing service businesses and developing new service offerings
-leading projects to develop new service offerings for service providers and product manufacturers in the private and public sectors
-delivering workshops on service design and service strategy at service innovation competency centres and institutes of education around the world
-leading workshops at EU Innovation Conferences and Events
-public speaking on the topics of service strategy, business models, service design, value management and customer centric approaches to business development
Industry Expertise
Management Consulting
Consumer Services
Information Technology and Services
Areas of Expertise
Service Innovation
Customer Engagement
Strategy
Education
Dublin Institute of Technology
Electronics
Telecommunications and Electronic Engineers
1987
Trinity College Dublin
Semiconductor Manufacturing
Manufacturing
1997
Centre for Creative Leadership
Leadership at the Peak
Strategic Leadership
2005
Affiliations
- Founding Member of FUSE Initiative
- Service Design Network
- Founder of Service Cluster Ireland
Sample Talks
Concept to Revenue in 120 days
Delivered at leanCamp conference in Dublin, ireland in 2012, this talk told the story of how I used service design and lean startup methodologies to take Instant Opinion from concept to revenue in 120 days.
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
Fees
$1000 to $5000*Will consider certain engagements for no fee
