Alain Thys
Experience Architect | Agents of A.W.E
1950 Kraainem, BELGIUM
Customer Experience Expert
Biography
I’m on a mission to make the world a more customer-centric place. Not just because this is a nice thing to do, but because I’ve learned that customer-centricity is probably the most profitable strategy any business can pursue.
So if you’re looking for a speaker who can demonstrate to your audience that there's money in making customers happy AND how they can go about capturing this money, I'm your man.
Industry Expertise (1)
Textiles/Leather Goods
Accomplishments (1)
So You Want to Be Customer Centric? (Book) (professional)
So You Want To Be Customer-Centric? is an executive action guide which helps leaders shake the habits that prevent their companies from being customer-centric. The book has become recommended (even required) reading for customer experience and marketing leaders in a variety of global firms. It is available on Amazon.com
Affiliations (1)
- Futurelab
Links (2)
Style
Availability
- Keynote
- Moderator
- Author Appearance
Social