Andrew (Drew) Marshall

CEO/Principal Primed Associates LLC

  • Princeton Junction NJ

Innovation-capable culture creation and performance

Contact

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Biography

Primary focus is on client work establishing human resources platforms to realize innovative strategies. This work includes designing and implementing project management systems that support the implementation of organizational strategy with our clients. Other areas of focus include: analyzing organizational processes and subsequent change management, designing systems of organizational communication, and facilitating issue resolution that impede innovation and growth.

Previously a Partner and Chief Innovation Officer at Kepner-Tregoe, Inc. and the Past Chair of the PMI Consulting SIG in 2008. Also spent five years in the software industry with Adobe Systems, Inc., holding a variety of positions including: manager of support operations, training and systems manager for North American Customer Services, and senior project manager. Covered support and services in call center and electronic support environments and also included the implementation of SAP and other customer relationship management technologies.

Previous management experience in retail and service industries, and also worked in education and manufacturing.

Industry Expertise

Program Development
Talent Management
Corporate Leadership

Areas of Expertise

Change Management
Innovation Performance
Innovation Culture
Business Strategy
Organizational Development

Accomplishments

Service Technologies & Operations Manager - Adobe Systems, Inc.

1997-09-01

Improved the application of standardized project management processes reducing the cycle time for completing systems modifications by 50% and incorporated integrated implementation reports to enable better strategic planning.
Elevated support for information technology projects within customer support operations through a systemic cultural shift toward systematic budgeting, approval and communications management with senior executives.

Consultant - Kepner-Tregoe, Inc.

1999-05-10

Consulted at the executive level with clients on strategy development, communication planning, customer support processes and systems of organization-wide change management.
Implemented projects incorporating decision-making and process improvements into organizational operations, reducing complexity and creating the foundation for sustainable change through combined organization design, change management, and project management processes. Served over 50 clients, several for over five years.

Director of Operations Capability - Kepner-Tregoe, Inc.

2005-01-01

Selected by the CEO to lead the management of company strategy repositioning the company to existing and potential clients with both a new "face of the brand" and new "voice of the brand".
Led the Human Resources function as a key driver to the realization of the strategy. Established clear career progressions, performance systems and revitalized recruiting practices which led to the entire "Careers at KT" section of the www.kepner-tregoe.com website being developed under my direction.

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Education

University of Western Sydney

BA

Arts

1990

Antioch University - Seattle

MA

Whole Systems Design

2001

SBHS

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Affiliations

  • President - Board of Trustees - Princeton Nursery School
  • SHRM - Society for Human Resources Management
  • Consulting Community of Practice)
  • Past Chair of PMI Consulting Specific Interest Group (now
  • PMI - Project Management Institute
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Event Appearances

Manufacturing Magic - Key Note

Workplace Excellence Conference (ODN Long Island)  Plainview, NY

2010-04-08

Pushing a Wet Noodle - there are easier ways to foster innovation in your enterprise

Workplace Excellence Conference (ODN Long Island)  Plainview, NY

2011-04-07

Holding ACEs - Creating the conditions for accountability when everything is new

Product Camp  New York, NY

2011-09-17

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Sample Talks

Manufacturing Magic - the hard work of creating an innovation-capable culture

This presentation, backed by current research in innovation best practices, provides a rapid overview of the different entry points to begin creating an innovation culture. It highlights key concerns, critical decisions, potential problems and the planning necessary to begin the process of making an innovation culture that fits your organization’s needs and the value to be obtained. Creating an innovation culture may be hard work, but can you afford not to explore what you might gain?

Style

Availability

  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC
  • Author Appearance
  • Corporate Training

Fees

$5000 to $6000*Will consider certain engagements for no fee