Andy Hanselman helps develop ‘remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He researches, speaks about, writes about and works with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, has written two books and has presented to thousands of business leaders, decision makers and their people at conferences, seminars, team building events and workshops in the UK and around the world.
Clients tell him they like his engaging, humorous, and down to earth approach which deals with the real issues that businesses face in these times of increased competition, tighter resources, massive customer choice and ever increasing transparency.
What Andy Speaks About…….
It’s all about how ‘remarkable’ businesses compete in this fast moving world of crowded market places, rising customer expectations, transparency and inter connectedness!
He highlights how winning businesses....
Differentiate themselves from their competitors!
Create 'remarkable' customer experiences and relationships!
Get the best from their people!
Develop a sustainable culture that creates real competitive advantage!
It’s about leadership, it’s about innovation and it’s about ‘doing stuff’! Andy believes that winners take action, not notes!
His key themes are:
Creating ‘delighted and devoted’ customers… from finding them, attracting them, keeping them and maximising the relationships with them.
Maximising people performance… motivating, inspiring and leading them, and it’s about ‘revolution’… revolutionary thinking, revolutionary processes and revolutionary attitudes.
Through constant research, ongoing work with, and learning from directors, partners and senior managers of literally thousands of businesses, he’s worked hard to identify some common factors that distinguish successful organisations and their leaders from their competitors. As well as writing his third book about these characteristics, everything he does is about sharing these findings with his audiences in a passionate way to help them actually make them happen in their organisation.
Some of the organisations that Andy has worked with include....
Tommy Hilfiger, Ronseal, RBS NatWest, Specsavers. Entrepreneurs Forum, NATSPEC, Institute Of Customer Service, Gateshead College, Parkdean Holidays, Grant Thornton, B Braun, ISMM, and TEDx
Industry Expertise (3)
Professional Training and Coaching
Areas of Expertise (5)
Creating Delighted Customers
Maximising People Performance
Culture as Competitive Advantage
Jennie Harnaman, Events Manager | Institute Of Sales And Marketing Management
“Andy’s presentations are awesome, interesting and always entertaining. Delegates picked up many ideas on how to maximise key customer relationships. Always an excellent presentation!”
Patrick Byrnes, Sales Director | Ronseal
”Andy has worked with our sales teams, senior managers and directors over the past few years in both UK and Ireland, and I would highly recommend him to any other organisation. His ability to personalise his sessions to what is required practically in a business today is quite unique. Each of his presentations captures his audience’s attention and allows each person to identify the potential within themselves. Andy’s captivating delivery creates an environment of participation and enjoyment. Our company has benefited from his training and we look forward to working with him in the future.”
Darren Cornish, Head of Service Design, Planning & Improvement (SDPI) | Eon Energy
“Andy is always my ‘back pocket’ choice to come and shake things up! The customer experience stories he weaves together whilst provoking questions drive fresh action back at the office. Andy brings enormous energy, humour and focus to the customer experience challenges that bog most big companies down and he leaves you with a renewed vigour and route map for improvement. Always top value, top fella”
John Waterworth, Managing Director | Parkdean Holidays
“Andy has worked with our management teams across the business in various guises over the last five years. His energetic approach encourages engagement and he’s as comfortable dealing with directors as he is our managers and our front line people. We’ve valued his input, particularly in customer related sessions and his enthusiastic delivery of presentations ensures participation and a lively debate on key areas. He shows a genuine passion for your business too – I’d recommend him for any business looking at focusing on their sales and customer service strategies”
Victoria Rought, Events Manager | The Entrepreneurs Forum
“A gifted presenter, Andy Hanselman is quite simply one of the best speakers we’ve had the privilege of working with in the past few years. His commanding intellect, vast knowledge and engaging style make Andy a compelling choice as a conference speaker, host, panel member or facilitator. Andy exudes entrepreneurial spirit, his practical and pragmatic approach to improving business performance in a wide range of sectors has been useful for many of our Forum members through a range of events. He’s charismatic, exceptionally professional and a pleasure to work with”
Event Appearances (8)
Forget CRM, Think MCR! Maxmise Your Customer Relationships
Successful Selling! The Institute Of Sales & Marketing Management National Conference Ricoh Arena, Coventry
Winning With Leadership!
NATSPEC National Conference Birmingham
Creating Devoted Clients!
UNITAS Annual Conference Miidlands
From Good To Great!
Ronseal Sales Managers Conference Sheffield
Make Your Marketing Work!
Conference Centres Of Excellence Annual Event Cambridgeshire
Valuing Our Values!
Gateshead College Staff Conference North East
The Leader I Will Be!
Common Purpose InsideOUT Programme Yorkshire
Get Your Business On The Front Foot!
The Entrepreneurs' Forum North East
Sample Talks (1)
Thinking in 3D!
Andy helped an international retailer's leaders and managers ‘Think in 3D’! as part of their European Store Managers Conference. It was all about exploring ways to differentiate themselves by creating ‘Dramatically and Demonstrably Different’ customer experiences! Andy challenged his audience of store managers from all over Europe to identify ways to create ‘delighted’ customers and maximise their team’s performance through effective leadership by establishing a culture that supported this.
- Workshop Leader
- Author Appearance
- Corporate Training