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Carolyn Haines - University of Delaware. Newark, DE, US

Carolyn Haines

Director, Nurse Managed Primary Care Center | University of Delaware


Haines’ interest areas include chronic care management of diabetes, hypertension, hyperlipidemia and women’s health



Carolyn Haines is the NMPCC’s director and a full-time primary care provider. She is a family Nurse Practitioner with many years of primary care emergency department experience. She has both her BSN and MSN. Haines’ interest areas include chronic care management of diabetes, hypertension, hyperlipidemia, women’s health, health promotion and acute care management.

Industry Expertise (2)

Health and Wellness


Areas of Expertise (7)

Chronic Care Management

Acute Care Management

Women’s Health



Health Promotion

Diabetes Management

Media Appearances (5)

Lasting benefits of telehealth | UDaily

University of Delaware  online


For healthcare students training in this environment, it’s an opportunity to develop critical skills that will be needed in their professional careers, said Carolyn Haines, director of the Nurse Managed Primary Care Center (NMPCC). These skills include understanding the necessary documentation for telehealth visits as well as new ways to assess patients.

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The future of healthcare | UDaily

University of Delaware  online


Carolyn Haines, director of the Nurse Managed Primary Care Center Q: The patient experience has changed dramatically during the pandemic. Moving forward, how do you see patient engagement changing to accommodate these new ways of “seeing” patients? Haines: Healthcare and engagement with patients will need to reflect the changes that have occurred. Telehealth use and reimbursement has had a dramatic evolution in the past year, with hope that this continues post-COVID. The benefits are many — expanding our care reach with accessibility to more patients that previously may have transportation or mobility issues; convenience; prevention of infectious disease spread and decreased missed appointments. Telehealth visits are typically shorter than in-person visits, which can increase the number of patients seen in a day, increasing access to more patients.

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Putting patients at the center of care | UDaily

University of Delaware  online


Patients and their loved ones who visit the nurse practitioner-led practice won’t notice anything different when they interact with staff through telehealth and in-person visits. And that’s exactly the point, said NMPCC Director Carolyn Haines. Patient-centered care has been at the core of the clinic from the beginning.

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UD Health clinics using telehealth | UDaily

University of Delaware  online


“For us, it’s been almost business as usual. There really hasn’t been a big disruption in participation,” said Carolyn Haines, director of the Nurse Managed Primary Care Center, which is averaging about 50 telehealth visits each week since halting in-person visits. “We are 100 percent virtual and we are serving our patients in real time. Our patients are incredibly grateful for the opportunity — they would have no other way to have a visit otherwise.”

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Concussion clinic opens in 'underserved' Newark area

The News Journal  online


Christiana Care Health Systems sports medicine doctors have partnered with the University of Delaware concussion researchers and the Nurse Managed Primary Care Center to create the clinic. It "comes out of a perceived need and a perceived benefit of how we can help the community and how we can also help our students learn more and improve patient care,” said Carolyn Haines, director of the center.

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Education (2)

University of Delaware: MS, Family Nurse Practitioner 2001

University of Delaware: BS, Nursing 1989

Affiliations (2)

  • American Academy of Nurse Pracitioners
  • Delaware Coalition of Nurse Practitioners

Languages (1)

  • English