Innovative and dynamic IT Analyst with experience working on increasingly complex and challenging projects in multiple IT environments. My responsibilities have varied from developing and facilitating curriculum to establishing consistent business intelligence methodology for a Help Desk at a Fortune 50 company. I focus on customer service, innovative solutions, and building goal-oriented effective teams. I have a passion for taking new ideas from concept through final execution and support. I have a history of success in managing teams as well as developing solutions and methodology.
Industry Expertise (3)
Information Technology and Services
Areas of Expertise (3)
Outstanding Customer Service
Florida Atlantic University: BS, Political Science 1993
Participated in group that traveled to Russia in 1991 to set up American Business school in Nizhny Novgorod.
Pope John Paul II High School: 1989
- Toastmasters (ACB)
Sample Talks (1)
Getting the most out of your laptop I
In this lecture we discuss the best ways to optimize your system. Topics include : Preventative Maintenance Spyware and Viruses Speeding up your system Low cost upgrades Operating Systems Cloud Computing