Denis Lachapelle
Continuing Education Instructor 2.0 Productions
Social
Biography
Innovative and dynamic IT Analyst with experience working on increasingly complex and challenging projects in multiple IT environments. My responsibilities have varied from developing and facilitating curriculum to establishing consistent business intelligence methodology for a Help Desk at a Fortune 50 company. I focus on customer service, innovative solutions, and building goal-oriented effective teams. I have a passion for taking new ideas from concept through final execution and support. I have a history of success in managing teams as well as developing solutions and methodology.
Industry Expertise
Information Technology and Services
Restaurant/Food Service
Computer Software
Areas of Expertise
Outstanding Customer Service
Crystal Reports
Troubleshooting
Education
Florida Atlantic University
BS
Political Science
1993
Participated in group that traveled to Russia in 1991 to set up American Business school in Nizhny Novgorod.
Pope John Paul II High School
1989
Affiliations
- Toastmasters (ACB)
Sample Talks
Getting the most out of your laptop I
In this lecture we discuss the best ways to optimize your system. Topics include :
Preventative Maintenance
Spyware and Viruses
Speeding up your system
Low cost upgrades
Operating Systems
Cloud Computing
