Denis Lachapelle

Continuing Education Instructor 2.0 Productions

  • Millers Creek NC

Experienced IT Analyst, Instructor, and Lecturer

Contact

Social

Biography

Innovative and dynamic IT Analyst with experience working on increasingly complex and challenging projects in multiple IT environments. My responsibilities have varied from developing and facilitating curriculum to establishing consistent business intelligence methodology for a Help Desk at a Fortune 50 company. I focus on customer service, innovative solutions, and building goal-oriented effective teams. I have a passion for taking new ideas from concept through final execution and support. I have a history of success in managing teams as well as developing solutions and methodology.

Industry Expertise

Restaurant/Food Service
Computer Software
Information Technology and Services

Areas of Expertise

Crystal Reports
Troubleshooting
Outstanding Customer Service

Education

Florida Atlantic University

BS

Political Science

1993

Participated in group that traveled to Russia in 1991 to set up American Business school in Nizhny Novgorod.

Pope John Paul II High School

1989

Affiliations

  • Toastmasters (ACB)

Sample Talks

Getting the most out of your laptop I

In this lecture we discuss the best ways to optimize your system. Topics include :
Preventative Maintenance
Spyware and Viruses
Speeding up your system
Low cost upgrades
Operating Systems
Cloud Computing