Don Thorpe
Customer Experience Expert Shared Experience Consulting
Social
Biography
My company is Shared Experience Consulting, "We share our Experience to help you build your World Class Experience." Customer Experience with a distinct difference; we help you and your team design an Experience for your customers that your team will actually carry out. They are enrolled because they help design the Experience. Enrollment in the process creates buy in and participation.
We also offer Business Growth Consulting and Coaching. I work with People who want to grow their business when they are the Business. Also, because of my franchise experience, I am uniquely qualified to work with franchise and multi-unit operations.
Specialties: We have the process and the knowledge to help you build your World Class Customer Experience and processes that create overall Organizational Health and Growth.
Industry Expertise
Areas of Expertise
Accomplishments
USA Hockey Level 3 On Ice Official
2005-12-31
I was an on ice official for 12-13 years. I officiated 5 state tournaments including 2 state championships.
Franchisee of the Year
2001-01-20
I was given this honor 5 times.
Education
Josef's School of Hair Design
Licensed Cosmetologist
Cosmetology
1978
Bismarck State College
3 Year Certificate Program
Small Business Managment
1987
Landmark Education
Graduate
Forum and Advanced Class
2009
Affiliations
- Small Business Success Coaching Network
Sample Talks
Do you have an “On Purpose Customer Experience?”
No one sets out to annoy guests and yet so many businesses inadvertently do. In this session learn the steps to create an “On Purpose Customer Experience” that keeps your guests coming back and telling others about you. Learn how to work with your team to design your Customer Experience. They will define possible service failures, experiential standards that should be executed consistently and the best “Above and Beyond” opportunities at each stage of your Customer Experience cycle.
What is Secret Service and why is it Secret?
This revolutionary tool allows organizations to put systems in place that enable them to consistently personalize their customer’s experience, build stronger relationships, increase customer loyalty and ultimately make their pricing irrelevant.
Why Customer Service Initiatives don’t work… and what you can do about it.
The current model of how the average organization trains its team members in Customer Experience is flawed. Learn what you can do about it, setting up a Customer Experience Vision that works.
The Stripes of Leadership
After many years of being a competitive Ice Hockey Official, Don Thorpe has taken the lessons he learned about leadership from the process and incorporated them into the world of business. You will learn a process of preparation, systems, feedback and celebration to incorporate into your own leadership to help your team lift the championship cup.
It's all about Growth!
After 32+ years in business, Don Thorpe shares his philosophy on Business Growth. Attendees will receive tools and techniques they can put to work, yesterday.
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
