Don Thorpe

Customer Experience Expert Shared Experience Consulting

  • Perham MN

Business Development Consultant/Customer Experience Expert

Contact

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Biography

I am a Business Development Consultant and Customer Experience Expert; I have been involved in a Customer Experience service business for 35 years. For 8 years I have done Customer Experience Consulting, I have the knowledge and process to help any organization develop, implement and prosper from a World Class Customer Experience. I have recently formed a new alliance and added Business Development Consulting and Coaching to my business. This is another area of great experience for me and work I feel called and compelled to do.

My company is Shared Experience Consulting, "We share our Experience to help you build your World Class Experience." Customer Experience with a distinct difference; we help you and your team design an Experience for your customers that your team will actually carry out. They are enrolled because they help design the Experience. Enrollment in the process creates buy in and participation.

We also offer Business Growth Consulting and Coaching. I work with People who want to grow their business when they are the Business. Also, because of my franchise experience, I am uniquely qualified to work with franchise and multi-unit operations.

Specialties: We have the process and the knowledge to help you build your World Class Customer Experience and processes that create overall Organizational Health and Growth.

Industry Expertise

Cosmetics and Beauty
Religious Institutions
Health Care - Facilities
Hotels and Resorts
Hospitality
Professional Training and Coaching
Consumer Services
Restaurant/Food Service
Medical/Dental Practice
Retail

Areas of Expertise

The Stripes of Leadership
On Purpose Customer Experience

Accomplishments

USA Hockey Level 3 On Ice Official

2005-12-31

I was an on ice official for 12-13 years. I officiated 5 state tournaments including 2 state championships.

Franchisee of the Year

2001-01-20

I was given this honor 5 times.

Education

Josef's School of Hair Design

Licensed Cosmetologist

Cosmetology

1978

Bismarck State College

3 Year Certificate Program

Small Business Managment

1987

Landmark Education

Graduate

Forum and Advanced Class

2009

Affiliations

  • Small Business Success Coaching Network

Sample Talks

Do you have an “On Purpose Customer Experience?”

No one sets out to annoy guests and yet so many businesses inadvertently do. In this session learn the steps to create an “On Purpose Customer Experience” that keeps your guests coming back and telling others about you. Learn how to work with your team to design your Customer Experience. They will define possible service failures, experiential standards that should be executed consistently and the best “Above and Beyond” opportunities at each stage of your Customer Experience cycle.

What is Secret Service and why is it Secret?

This revolutionary tool allows organizations to put systems in place that enable them to consistently personalize their customer’s experience, build stronger relationships, increase customer loyalty and ultimately make their pricing irrelevant.

Why Customer Service Initiatives don’t work… and what you can do about it.

The current model of how the average organization trains its team members in Customer Experience is flawed. Learn what you can do about it, setting up a Customer Experience Vision that works.

Show All +

Style

Availability

  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC
  • Corporate Training

Fees

$1500 to $5000