Douglas Hanna
CEO | A Small Orange LLC
Durham, NC, UNITED STATES
Engaging Customer Service and Technology Expert
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Biography
Douglas Hanna is the CEO of A Small Orange, a provider of high quality shared, VPS, reseller, and dedicated web hosting. As CEO, Douglas leads the company’s management team and is directly responsible for the company’s finance, business development, marketing, and M&A activities. He is also responsible for HostNine and SEO Web Hosting, two companies that A Small Orange acquired in November 2010.
Before joining A Small Orange in March 2010, Douglas was the Customer Service Manager at HostGator.com LLC, a world leading web hosting company with more than 225,000 customers. At HostGator, he was responsible for customer service and customer service operations, as well as corporate communications and public relations.
Douglas also founded and writes for Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell.
Industry Expertise (3)
Consumer Services
Computer Software
Telecommunications
Areas of Expertise (5)
Young Entrepreneurship
Customer Service
Telecommuting
Web Hosting
Customer Care
Education (1)
Duke University: BA, Sociology
Affiliations (2)
- Duke University
- Entrepreneurs' Organization
Links (3)
Event Appearances (3)
Challenging the Traditional Office
TEDxRaleigh 2011 Raleigh, NC
2011-12-10
Customer Service for Hosting Executives
HostingCon 2011 San Diego, CA
2011-08-10
Showcasing the Showcase
WordCamp San Francisco 2009 San Francisco
2009-08-10
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Corporate Training
Social