Dr. Dennis Rosen
WinFluence® Solutions
Lawrence, KS, UNITED STATES
The Only WinFluence® Expert on Customer Service and Sales in... the Galaxy!
Biography
www.winfluencesolutions.com - Let’s talk! You want a speaker who can excite and entertain your participants. But feeling good is not enough. They need to also walk out with information they can really use - RIGHT NOW - to improve customer service and sales. You want more than funny stories. You want NEW information - a NEW philosophy presented with humor and motivation so it can really have an impact.
I’m Dr. Dennis Rosen, “The WinFluence® Expert.” My presentations are all about influence techniques to win more customers and win more sales. Entertaining and motivating, my presentations are designed to transform your participants in the way they think and provide understanding of how their customers think. Participants will walk away with new insights that can make a real change.
MY BACKGROUND:
I can do this because of my unique background. I hold a Ph.D. in psychology. I was a marketing professor for over 30 years specializing in customer behavior. I understand how to form attitudes and affect perceptions to motivate customers and employees. I’ve also been an industry consultant, speaker and trainer for over 20 years providing insights to businesses and associations to improve customer service and sales results. And I’m author of the book, "Create Devoted Customer."
My background in industry and academe gives me the ability to translate valuable information into a presentations that will have a meaningful impact on your employees, your management team or your conference attendees.
NO BORING PRESENTATIONS:
And you’ll get my no-boring-presentation guarantee. All my presentations are highly charged and entertaining (just check out my video examples). My humorous examples and stories, however, are not the purpose of my presentations – rather they support my unique information while keeping participants entertained and involved.
LET'S TALK:
Bottom line, if you want a speaker who is all about, “you need to have a positive attitude” or “let’s just have fun,” frankly, you need someone else. But if you want a highly-charged presentation that will motivate your attendees to improve customer service and/or sales response while keeping them entertained and excited – we do need to talk - NOW!
So, please contact me at 800-804-4034, and ... let’s talk! (View video examples at: www.youtube.com/Dr.DennisRosen)
Industry Expertise (3)
Consumer Services
Financial Services
Retail
Areas of Expertise (3)
Customer Service
Sales Improvement
Attitude Change
Accomplishments (1)
Things I'm Proud of: (professional)
2012-02-01
Have help businesses improve customer service and sales for over 20 years; get audiences excited and motivated; Ph.D. in consumer psychology; multiple educational awards; author of "Create Devoted Customers;" published in national research journals; married over 30 years; three great kids; play a mean jazz piano.
Education (1)
University of Minnesota: Ph.D., Consumer Psychology
Links (3)
Testimonials (3)
Council of Hotel & Restaurant Trainers - National Conference - Las Vegas, NV , Michael R. Amos, Past President | ---
On behalf of the Council of Hotel & Restaurant Trainers, I want to THANK YOU AGAIN for your outstanding & impactful presentation on “How to Truly WOW the Customer” that you made to our 82nd International CHART Conference in Las Vegas, NV. It’s great to find a speaker who can provide applicable information for our participants while keeping them so involved… your presentation style was engaging, entertaining and involving. It also provided new and valuable insights that complimented our Conference perfectly. Thanks again for sharing your incredible talents & WOW-ing us!
Kansas Association of Colleges and Employers, Jolene Phillips, Past President/Conference Chair | ---
...(Dennis) worked very hard to tweak his presentation to fit our specific audience and did a fabulous job! His presentation was one of the most highly-rated presentations we've ever had, and many conference attendees remarked to me how wonderful it was. My only regret was that we couldn't give him more time because he had such great information that I use in my office today... I would strongly encourage anyone who wants to learn how to better satisfy their customers and make lasting connections with them to contact Dennis Rosen--you will learn so much and be entertained while you're at it!
Greater Kansas City Hotel & Lodging Association, Thomas W. Holden, Executive Director | ---
...The overall rating for your presentation was, "outstanding." ...I know each participant walked away motivated with new ideas that they can put into practice. I would highly recommend your presentations to others in our industry or anyone who wants to develop new insights into how consumers think. ...Thanks for a great job!
Sample Talks (1)
Stop Satisfying Customers! The Secrets of Transformational Customer Service™
Which would you rather have - satisfied customers who just consider you AN OPTION, or devoted customers who consider you THE ONLY OPTION? This program is all about transforming customers from just being satisfied to being devoted to your business. It's about moving them from "willing to come back" to "will come back" while telling others how great you are. Participants find out how to move from transactional service (a set of steps) to transformation service that can gain a competitive edge.
Style
Availability
- Keynote
- Corporate Training
