Industry Expertise (10)
Areas of Expertise (3)
University of Pretoria: B Sc (Agric), Animal Science 1970
Sample Talks (1)
Sustainable Customer Satisfaction
The role of top management in ensuring the focus of the organisation on issues relating to customer satisfaction. An executive view of the elements or People, Process, Information, Technology and Culture on ensuring an orchestrated approach to sustaining unexpected customer experience outcomes to promote sustainable customer satisfaction and loyalty.
- Workshop Leader
- Corporate Training