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Francesca Grippa, Ph.D. - Global Resilience Institute. Boston, MA, US

Francesca Grippa, Ph.D. Francesca Grippa, Ph.D.

Associate Teaching Professor, Business Management, Northeastern University | Faculty Affiliate, Global Resilience Institute


Professor Grippa focuses on innovation and change management, entrepreneurship, and organizational behavior






Business and Management Courses - Northeastern CPS




Francesca Grippa is an Associate Teaching Professor and Lead Faculty in the Bachelor of Science in Management. The focus of her academic expertise is at the intersection of innovation and change management, entrepreneurship and organizational behavior. Dr. Grippa is also Faculty Affiliate within Northeastern's Global Resilience Institute.

Dr. Grippa’s research and scholarship interests include: collaborative innovation networks; entrepreneurship and change management; e-mail based social network analysis; promoting collaboration within healthcare teams; building resilient communities of patients, researchers and healthcare providers. She collaborates with research scientists at the MIT Center for Collective Intelligence on themes related to Collaborative Innovation Networks (http://cci.mit.edu/coinsresearchpage.html).

Prior to joining Northeastern University, Dr Grippa was Assistant Professor of Innovation Management at the University of Salento, Lecce, Italy. She holds a PhD in e-Business Management and a Master's Degree in Business Management. In 2005 and 2006, she was a visiting scholar at the MIT Center for Digital Business in Cambridge, MA.

Areas of Expertise (4)

Promoting Collaboration within Healthcare Teams Collaborative Innovation Networks Individual and Health Building Resilient Patient Communities

Education (3)

Universita del Salento: Ph.D., eBusiness Management 2007

Universita degil Studi di Siena: Bachelor Degree, Communication Sciences 2002

Universita del Salento: M.B, Digital Business Management 2003

Articles (5)

The Importance of Being Honest: Correlating Self-Report Accuracy and Network Centrality with Academic Performance The Journal of Psychology

Andrea Fronzetti Colladon, Francesca Grippa


This study investigates the correlation of self-report accuracy with academic performance. The sample was composed of 289 undergraduate students (96 senior and 193 junior) enrolled in two engineering classes. Age ranged between 22 and 24 years, with a slight over representation of male students (53%). Academic performance was calculated based on students' final grades in each class. The tendency to report inaccurate information was measured at the end of the Raven Progressive Matrices Test, by asking students to report their exact finishing times...

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Measuring information exchange and brokerage capacity of healthcare teams Management Decision

Francesca Grippa, John Bucuvalas, Andrea Booth, Evaline Alessandrini, Andrea Fronzetti Colladon, Lisa M Wade


Purpose The purpose of this paper is to explore possible factors impacting team performance in healthcare, by focusing on information exchange within and across hospital's boundaries. Design/methodology/approach Through a web-survey and group interviews, the authors collected data on the communication networks of 31 members of four interdisciplinary healthcare teams involved in a system redesign initiative within a large US children's hospital. The authors mapped their internal and external social networks based on management advice, technical support and knowledge dissemination within and across departments, studying interaction patterns that involved more than 700 actors...

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Collaborative Innovation Networks: Building Adaptive and Resilient Organizations Collaborative Innovation Networks: Building Adaptive and Resilient Organizations

Francesca Grippa, João Leitão, Julia Gluesing, Ken Riopelle, Peter Gloor


This unique book reveals how Collaborative Innovation Networks (COINs) can be used to achieve resilience to change and external shocks. COINs, which consist of'cyberteams' of motivated individuals, are self-organizing emergent social systems for coping with external change. The book describes how COINs enable resilience in healthcare, eg through teams of patients, family members, doctors and researchers to support patients with chronic diseases, or by reducing infant mortality by forming groups of mothers, social workers, doctors, and policymakers...

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Creating Collaborative Innovation Networks (COINs) to Reduce Infant Mortality Collaborative Innovation Networks

Peter A Gloor, Francesca Grippa


This case study illustrates the growth process of a collaborative innovation network in healthcare. It tracks e-mail communication of COIN members through a method we call “virtual mirroring”, and measures the online perception of the topics of the COIN by coolhunting on social media such as Twitter and blogs. It also describes how the COIN members through “coolfarming” self-organize and identify new sub-topics for their work. In particular, the paper describes the growth process of the US Department of Health and Human Services Infant Mortality CoIIN (Collaborative Improvement and Innovation Network), applying both improvement and innovation concepts to reducing infant mortality among disadvantaged families in the US.

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The impact of virtual mirroring on customer satisfaction Journal of Business Research

Peter Gloor, Andrea Fronzetti Colladon, Gianni Giacomelli, Tejasvita Saran, Francesca Grippa


We investigate the impact of a novel method called “virtual mirroring” to promote employee self-reflection and impact customer satisfaction. The method is based on measuring communication patterns, through social network and semantic analysis, and mirroring them back to the individual. Our goal is to demonstrate that self-reflection can trigger a change in communication behaviors, which lead to increased customer satisfaction. We illustrate and test our approach analyzing e-mails of a large global services company by comparing changes in customer satisfaction associated with team leaders exposed to virtual mirroring (the experimental group). We find an increase in customer satisfaction in the experimental group and a decrease in the control group (team leaders not involved in the virtual mirroring process). With regard to the individual communication indicators, we find that customer …

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