George is the co-author of ITIL® V3’s Continual Service Improvement core volume. He was recently awarded the Ron Muns’ Lifetime Achievement Award and is one of the world’s most insightful & engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House. George is an ITIL Expert, the highest level in the ITIL certification program, a regular author of IT articles & white papers, and a presenter at global ITSM conferences and events.
Areas of Expertise (3)
It Service Management
Continual Service Improvement
Recipient of Ron Muns Lifetime Achievement Award (professional)
The Ron Muns Lifetime Achievement Award recognizes individuals for their contributions, leadership, enthusiasm, and tireless efforts to advance the IT Service Management industry. The award honors a leader who has made lasting contributions to the IT service and technical support industry,
ITIL Expert (professional)
George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
- Author Appearance