Henry is a professional services leader with a demonstrated track record in delivering quality services and tangible results. With over 30 years experience, he is a trusted, responsible and inquisitive advisor who has worked with over 300 organizations, enabling them to make better decisions—strategic, financial, process, technological, service.
He authors a column, On the Line, read by over 3,000 industry professionals; hosts various industry events; and is a highly-rated speaker.
He holds an M.B.A. and B. Com. (Honors).
Industry Expertise (3)
Areas of Expertise (4)
On Giving Advice
Strategy Planning & Roadmaps
How to Be More Effective With Customers
Credibility Quotient (Cq)
Co-founder of Canada's telecom consultants association CTCA (professional)
Set up Canada's only ICT consultants association.
Many more...will post later (professional)
I will post the Top 10 professional and personal accomplishments later....
York Univerity, Toronto: MBA, Marketing
Queens University, Kingston: B. Commerce (Hon.), Business
- QUEEN'S U, YORK U, RYERSON, CTCA, KPMG
North American Suppliers, Associations and Conferences, Executives and Event Planners |
Event Appearances (8)
On Cloud Nine
Cloud Collaboration Ontario
Navigating Your Options to Collaboration
A Major Supplier's Customers Toronto, Canada
Insights: 20+ Years of Giving Advice
International Telecom Professionals Exchange and CTCA Toronto and Ottawa
Moving into the Future of IP
Bell Canada Customers Toronto
The Avaya Roadmap Revealed
Avaya and Nortel Customers Toronto
How to Be More Effective with Customers
Panasonic Forum Niagara Falls
Contact Centers on the Verge of Change
TELUS Roadshow Vancouver, Calgary, Edmonton, Regina, Winnipeg, Toronto, Ottawa
Incoming Call Center Management (ICCM) Chair
Various over seven years Las Vegas, Chicago, Toronto
Sample Talks (1)
Insights: 20+ Years of Giving Advice to Decision-Makers
- Workshop Leader