Cheng’s research is focused on analyzing the impact of internet technology and software development and marketing, in addition to information systems policy issues, in particular, net neutrality. He teaches information technology strategy, e-commerce and supply chain management.
Industry Expertise (3)
Information Technology and Services
Areas of Expertise (10)
Information Systems and Operations Management
Internet Software Development and Marketing
Information Technology Strategy
Information Systems Policy
Supply Chain Management
Data Systems Policy
Special Issue Editorial: Information Systems Research in the Age of Smart ServicesJournal of the Association for Information Systems
Yu-chen Yang, Hao Ying, Yong Jin, Hsing Kenneth Cheng, Ting-Peng Liang
2021 The rapid expansion of innovative smart technologies is creating exciting new opportunities and causing disruptions in many different sectors, including manufacturing, finance, insurance, and healthcare. Given its broad impacts across a variety of areas, smart technologies currently represent one of the hottest topics in both academia and industry. This special issue seeks to identify the latest trends and research directions on this topic by presenting research on the development, evaluation, management, and organization of smart technologies in the age of smart services. We identify three trending categories of smart services: (1) the Internet of Things and wearable technologies, (2) the sharing economy and platforms, and (3) intelligent agents. These innovative technologies and their corresponding production possibilities are of great interest to both researchers and practitioners, particularly in terms of their impacts under different application scenarios. This special issue offers a comprehensive review of IT-enabled smart services and we hope that it motivates further IS research on the theoretical and practical implications of this topic.
Knowledge Sharing Ties and Equivalence in Corporate Online Community: A Novel Source to Understand Voluntary TurnoverSSRN
Yuan Chen, Hsing Kenneth Cheng, Yang Liu, Jingchuan Pu, Ning Wang
2021 An increasing number of companies start to use corporate online communities as a new information technology tool to facilitate internal knowledge sharing. The corporate community also offers companies a novel source to understand the operations such as workforce management. Little is known, however, about whether and to what extent an employee’s voluntary turnover is related to their knowledge-sharing activities in the corporate online community. We address this critical issue by jointly considering both in-degree and out-degree knowledge-sharing ties (i.e., knowledge acquisition and knowledge contribution). Specifically, we focus on two novel knowledge-sharing indicators, namely (i) bidirectional (vs. unidirectional) knowledge-sharing ties and (ii) equivalence of knowledge-sharing ties (i.e., the balance between in-degree ties and out-degree ties). We theorize and empirically analyze the relationships between these two indicators and the likelihood of voluntary employee turnover. We collect a unique dataset from a large company, which documents the detailed employees’ knowledge-sharing behaviors in the online community and the official voluntary turnover records. A survival model and a series of robustness checks consistently indicate that employees establishing bidirectional knowledge-sharing ties (vs. those establishing unidirectional ties) are less likely to resign. Those with higher (vs. lower) equivalence are less likely to quit. In light of the critical role of workforce management and the extensive use of online communities, our study can offer important managerial implications and help companies better understand employees’ voluntary turnover through their online knowledge-sharing activities.
Can “Gold Medal” Online Sellers Earn Gold? The Impact of Reputation Badges on SalesJournal of Management Information Systems
Hsing Kenneth Cheng, Weiguo Fan, Peipei Guo, Hailiang Huang, Liangfei Qiu
2020 Reputation systems have been an important component for improvement of online markets’ efficiency by reducing uncertainty about the quality of the sellers. Most, if not all, reputation systems examined in the extant literature reflect the sellers’ long-term accumulative reputation, which has several drawbacks that impede accomplishing the intended goals of the reputation systems. Taobao.com, the largest consumer-to-consumer online market in China, implemented the Gold Medal Seller (GMS) program as a concurrent reputation mechanism to enhance its existing long-term accumulative reputation system. The GMS program presents a backdrop that allows us to address several intriguing research issues not empirically examined in prior literature. By adopting multiple causal identification strategies, we find that earning a reputation badge has a positive impact on sales, and losing a reputation badge has a negative impact on sales. More importantly, the signaling value of obtaining/losing a reputation badge is asymmetric: The magnitude of the effect of losing a reputation badge is four times larger than that of earning a badge. Moreover, consecutively keeping a reputation badge or earning it multiple times is a stronger signal for seller quality and has a larger positive impact on sales, which suggests that the marginal value of reputation badges increases. Our findings offer a new and deeper understanding of the reputation system mechanism design.
Does Identity Disclosure Help or Hurt User Content Generation? Social Presence, Inhibition, and Displacement EffectsInformation Systems Research
Jingchuan Pu, Yuan Chen, Liangfei Qiu, Hsing Kenneth Cheng
2020 Many user-generated content websites are experimenting with disclosing users’ identities to increase accountability for the generated content. However, the effects of identity disclosure on users’ content-generation behaviors are not well examined. In this study, we address this critical issue by using a natural experiment—a large corporate online community chose to disclose users’ identities in one section (the focal section) but not the other (the neighbor section). Our results show that in the focal section, disclosing identity increases social presence and inhibits users’ willingness to generate content, resulting in greater effort spent per content but smaller content volume. Surprisingly, we find that users significantly change their content-generation behaviors in the neighbor section, where users remain anonymous. Specifically, identity disclosure has a strong displacement effect: the low-effort content, which is deterred by identity disclosure in the focal section, will be reallocated to the anonymous neighbor section. Furthermore, taking both sections together, we find that the content volume increases and content effort exerted on each content decreases overall. These findings demonstrate that identity disclosure is a double-edged sword with regard to user content generation. On the one hand, disclosure motivates users’ effort on each content in the focal section. On the other hand, the displacement effect meant that this benefit comes at the cost of reducing users’ effort per content in the neighbor section.
Implications of Counterfeit in a Common E-tailer ChannelSSRN
Honggang Hu, Young Kwark, Kyung Sung Jung, Hsing Kenneth Cheng
2020 Along with the growing prominence of e-commerce, counterfeiting business also shows a rapid growth in the online marketplace and has developed into a substantial threat to online retailing. Hence, reaching a clear understanding of the fundamental economic incentives behind the prevalence of counterfeits is of vital importance to both practitioners and academics. In this paper, we investigate the impact of counterfeiting in a distribution channel where both the brand seller and the counterfeiter sell their products through a common e-tailer and two distinct contract types -- wholesale contract and agency contract are considered in the study. We show that the entry of counterfeiters has a non-monotonic effect on both the brand seller's and e-tailer's profits, depending on consumers' informness and the production cost. Interestingly, we find that the e-tailer may favor the existence of counterfeits in her marketplace under the wholesale contract, while it is less profitable for the e-tailer to keep counterfeits under the agency contract due to the potential market expansion effect. This effect is further enhanced when the retail price of the counterfeit is strategically decided and then the e-tailer may also benefit from the the entry of counterfeiter under the agency contract. Overall, this study provides valuable insights on the true driving force behind the obstinate counterfeiting problem for dominate e-tailers in practice.