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Jason Bremner - International Data Corporation (IDC). Toronto, ON, CA

Jason Bremner Jason Bremner

Research Vice President, Industry and Business Solutions | International Data Corporation (IDC)

Toronto, ON, CANADA

Jason Bremner leads team of experts helping clients succeed in the software and services markets in Canada.

Biography

Jason Bremner is Research Vice President of the Industry and Business Solutions analyst team at IDC Canada. His team researches the application software and business services markets in Canada, with specific focus on how different industries are investing in cloud, analytics, mobility and social technologies to accelerate digital transformation.

The analyst team that Mr. Bremner leads helps technology vendors, IT professionals and business executives make insight-driven, strategic decisions on technology marketing, sales and deployments. He has worked with many leading technology vendors as a consultant and employee.

Mr. Bremner is also the lead analyst for Strategic Sourcing, providing research insights and thought leadership on the key issues and trends affecting the outsourcing markets. Primary focus areas include outsourcing contract analysis, vendor positioning in the areas of infrastructure outsourcing.

Areas of Expertise (6)

Outsourcing Enterprise Applications Cloud Services Digital Transformation Cognitive Computing IoT & Mobility

Media

Publications:

Documents:

Photos:

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Associated IDC Services (4)

  • Canadian Strategic Sourcing and Cloud Services
  • Canadian Cloud Services: Overview
  • Canadian ICT Executive: Digital Transformation Strategies
  • Services Contracts Database: Americas

Social

Education (3)

Queen’s University: M.B.A., Marketing 1997

British Columbia Institute of Technology: Diploma, Computer Systems Technology 1993

Simon Fraser University: B.B.A., Marketing 1991

Media Appearances (7)

Five Providers of Canadian FinTech-Enabled Lending Solutions Named as IDC Innovators

IDC  online

2018-10-30

International Data Corporation (IDC) Canada today published an IDC Innovators report identifying five key emerging technology vendors in the Canadian FinTech enabled lending solutions market with revenue under C$100 million. The five companies named as IDC Innovators are Borrowell, Financeit, Flexiti Financial, Merchant Advanced Capital and Sqirl.

Five Providers of Canadian FinTech-Enabled Lending Solutions Named as IDC Innovators

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Coming together to bridge the gap between IT modernization and digital transformation

IT World Canada  

2018-10-26

The relationship between IT modernization and digital transformation may seem clear, but the reality is really quite different. Both may be essential — not only to each other but also to business success — but where they do connect, there’s a growing divide between IT executives and their line of business partners.

“There’s a gap as wide as the Grand Canyon,” said John Blair, President and CEO of Blair Technology Solutions. Blair joined ITWC CIO and Chief Digital Officer Jim Love and IDC Canada Research Vice President, Industry and Business Solutions Jason Bremner in an October 25th webinar to discuss the findings of an IDC survey commissioned by Blair Technology Solutions.

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IDC Canada Releases 7 New Forecasts for Canadian ICT Market: Many Markets Exceed Expectations in 2017, as the Canadian Economy and the Race Toward Digital Transformation Encourage ICT Spending

IDC  online

2018-05-22

IDC Canada releases 7 new forecast documents including, Canadian Infrastructure Outsourcing Forecast, 2018-2022 (IDC#CA42528818). Comments from Jason Bremner.

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Who is the top public cloud provider in Canada?

IT World Canada  

2018-03-15

Partners looking to work with the best public cloud provider in Canada might find the sky isn’t as black and white as they might hope – instead, sizing up the market means discerning between shades of grey.

While there is no definitive ranking of cloud providers in Canada, the latest MarketScape report by research firm IDC shows that Amazon Web Services (AWS), Microsoft Azure, and IBM Cloud are positioned in the Leaders Category.

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New IDC MarketScape Evaluates Infrastructure as a Service Providers in Canada

IDC  online

2018-02-13

International Data Corporation (IDC) Canada today announced the publication of a new report, IDC MarketScape : Canadian Infrastructure as a Services Providers, 2018 Vendor Assessment (IDC#CA43241418), which provides an in-depth analysis of companies that provide proprietary public cloud infrastructure as a service (IaaS) offerings to the Canadian market.

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Four Canadian Personal Health Record Startups Named as IDC Innovators

IDC  online

2018-01-22

International Data Corporation (IDC) Canada released today an IDC Innovators report recognizing four Canadian personal health record startups with revenue under C$100 million.

The following Canadian solution providers were named as IDC Innovators: ForaHealthyMe Inc., InputHealth, MedChart and Self Care Catalysts. IDC selects vendors as IDC Innovators if they offer an innovative new technology, a ground-breaking approach to an existing issue, and/or an interesting new business model in a specific market.

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Royal Bank of Canada, Bank of Nova Scotia said to be most focused on fintech among largest Canadian lenders: IDC

Financial Post  

2017-02-17

Royal Bank of Canada and Bank of Nova Scotia are the most focused on embracing financial technology among Canada’s largest lenders, according to a report from IDC.

The two banks scored the highest overall ranking — four checkmarks out of five — with top ratings in areas such as willingness to tackle fintech issues and establishing digital development hubs, according to the report by research firm International Data Corp.

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Event Appearances (2)

Digital Transformation & Innovation Centres

IDC Canada Executive Council 2017  Toronto

2017-11-29

Panelist

Connecting the Dots Between IT Modernization and DX  Toronto

2018-10-25

Reports (91)

The 2018 Canadian IT Skills Gap Report IDC Canada

Vijay Kumar, Jason Bremner

2018-11-14

This IDC Survey explores how Canadian companies approach IT skills shortages. IDC's research suggests that the Canadian IT skills gap in 2017 was estimated to be 42,000 full-time equivalent (FTE). This number represents the total number of FTE roles that were unfilled due to the lack of internal resources or an inability to directly recruit IT staff in a satisfactory manner. This document also explores the types of positions that are experiencing IT skills shortages and the strategies used by Canadian companies to address these shortages and shows the lack of IT skills gap in 3rd Platform and innovator accelerator technologies.

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Outsourcing in an As-a-Service World: Managing Costs in Unpredictability IDC Canada

John Zhang, Jason Bremner

2018-11-14

This IDC Perspective is the third of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of identifying the cost drivers of cloud adoption and the factors contributing to cost unpredictability to cloud adoption.

"Capital and operating costs are typically important factors in IT decisions and drivers to outsource services. While cloud computing can lower costs, it can also lead to unpredictable costs that are hard to plan for. Organizations should gain a clear understanding of the true cost of cloud adoption and accurately budget for those costs," says John Zhang, research analyst, Industry and Business Solutions, IDC Canada.

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Outsourcing in an As-a-Service World: Implications of Cloud Services on Staffing IDC Canada

Jason Bremner, Vijay Kumar

2018-11-12

This IDC Perspective is one of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of impact on people, pricing and costs, security and governance, and automation of service delivery.

"Staffing the right skills is often a challenge with the evolution of newer technologies in the industry. Cloud-related positions with specific skill areas around architecture and migration appear to be a challenge in the Canadian market," according to Vijay Kumar, senior analyst, Industry and Business Solutions. "The historical distinction of in-house and outsourced is going to dissolve in the 'As a Service' world, and outsourcing will be a key method to address cloud staffing challenges."

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The 2018 Canadian Government IT Skills Gap Report IDC Canada

Mark Schrutt, Jason Bremner

2018-10-31

This IDC Survey reviews the public sector findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. IDC most recently estimated the number of contractors at 54,000 people, and this cost Canadian organizations close to C$1 billion. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources in the public sector.

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IDC Innovators: Canadian Fintech-Enabled Lending Solutions, 2018 IDC Canada

Robert Smythe, Jason Bremner

2018-10-30

IDC Innovators are emerging vendors with revenue

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Outsourcing in an As-a-Service World: Security, Data Ownership, and Governance IDC Canada

Vijay Kumar, Jason Bremner

2018-10-18

This IDC Perspective is one of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of impact on people, pricing and costs, security and governance, and automation of service delivery.

Security is the most important hinderance to cloud adoption for most organizations and the topic of security has risen to the board of directors in organizations of all sizes. "Organizations that are well versed in sourcing externally managed services appear to be planning appropriately for using cloud services in a secure manner by learning from their experiences in outsourcing to effectively govern the relationships with cloud providers," according to Jason Bremner, vice president, Industry and Business Solutions.

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Outsourcing in an As-a-Service World: Impact of AI and RPA in Outsourcing IDC Canada

John Zhang, Jason Bremner

2018-10-16

This IDC Perspective is first of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of evaluating the current status of AI and RPA adoption, the barriers and inhibitors to adoption, and the impact of cloud on AI adoption.

"AI and RPA are seeing strong interest among Canadian organizations today as they look to streamline operations and improve customer service. However, RPA is seeing more projects by enterprises because they get the benefits of automation without significant change to workflows," according to Jason Bremner, research vice president, Industry and Business Solutions.

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Highlight Cases: Canadian Government Innovation IDC Canada

Mark Schrutt, Jason Bremner

2018-10-06

This IDC Tech Buyer Presentation provides case studies on Canadian Federal Government Innovation Centres and innovation activity. It includes centres in various departments and ministries, as well as government branches such as Elections Canada and the Canadian Digital Services.

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Calgary Drop-In Centre: A Buyer Case Study on DX in Canada IDC Canada

John Zhang, Jason Bremner

2018-09-29

This IDC Perspective examines how Calgary Drop-In Centre (the DI) is looking to utilize cloud, blockchain, and other technologies to improve operational efficiency, enhance communication with partner agencies, and improve the well-being of its clients.

"The DI is a great example of DX as it illustrates that organizations of all shapes and sizes can transform using digital technologies with strategic alignment to the business and thoughtful execution," says Jason Bremner, research vice president, IDC Canada.

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The State of Canadian Datacenters, 2018: Public Sector IDC Canada

Mark Schrutt, Jason Bremner

2018-09-26

Sep 2018

This IDC Survey examines certain key trends in the Canadian public sector datacenter market. This Survey leverages data from IDC's annual survey on Canadian datacenters. The survey was in field during March 2018.

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Cross-Canada Healthcare: Step-by-Step Approach to Selling to Healthcare IDC Canada

Mark Schrutt, Jason Bremner

2018-09-17

Sep 2018

This IDC Market Presentation provides a comprehensive overview of the Canadian healthcare system, with specific focus on the IT buying environment for hospitals located across the provinces. IDC interviewed a dozen stakeholders on their view of the opportunities and challenges and the buying situation in the various regions throughout Canada.

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Worldwide Managed Cloud Services Forecast, 2018–2022: An Extraction View of Technology Outsourcing Services Markets IDC

Cathy Huang, Courtney Munroe, Daniel Povis, David Tapper, Douglas Hayward, Francesca Ciarletta, Jason Bremner, Jonathan Tullett, Peter Marston, Petr Zajonc, Satoshi Matsumoto, Seiichiro Yoshii, Takuya Uemura, Vladimír Kroa, Waldemar Schuster

2018-09-11

Sep 2018

This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2018–2022 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). This is the first forecast for this market (for more details, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2017, IDC #US43147017, October 2017).

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Google Cloud Next '18 — Canadian Takeaways IDC Canada

Jason Bremner

2018-08-31

This IDC Market Note discusses key themes, announcements, and customer examples that IDC sees as particularly relevant to the Canadian market that we heard during Google Cloud Next '18 held July 2018 in San Francisco. "Google Cloud Next '18 was all about showing the company's momentum in the cloud market and especially in enterprise organizations," according to Jason Bremner, research vice president, IDC Canada. "Announcements relating to its hybrid cloud strategy, its AI technologies, and its G Suite platform will intensify competition in the Canadian cloud market."

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Market Analysis Perspective: Canadian Public Cloud Services, 2018 IDC Canada

Jason Bremner, Julie Ross

2018-08-28

This IDC Market Analysis Perspective (MAP) presents IDC's view of the Canadian public cloud services market, with insights into cloud adoption and buyer needs, a competitive assessment of the IaaS and PaaS markets, and five-year forecasts of public cloud services segmented by SaaS, PaaS, and IaaS, and provides high-level guidance to vendors in this space.

The public cloud services market continues to evolve and is no longer defined as simply private cloud and public cloud. Now, customers are moving to multicloud environments and recognizing the importance of managed cloud services. This IDC MAP puts these trends into context for technology suppliers to the Canadian market. It draws from the Worldwide Public Cloud Services Tracker, 2H17, IDC's Canadian IT and Business Advisory Panel, and other sources to provide a comprehensive view of the public cloud services market in Canada.

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The State of Canadian Datacenters, 2018 IDC Canada

Vijay Kumar, Jason Bremner

2018-08-28

This IDC Survey examines some of the key trends in the Canadian datacenter market. The document leverages data from IDC's annual survey on Canadian datacenters. The survey was in field during February 2018.

The document covers the number of corporate-run datacenters in Canada, raised floor being used, age of the datacenters, most recent upgrade to the facility and challenges of running datacenters and adoption of third-party hosting services, drivers, and inhibitors.

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EY 2018 Technology Analyst Summit Showcases Progress in Leveraging Digital Technologies to Achieve Business Benefits IDC

Rebecca Segal, Douglas Hayward, Jason Bremner, Chad Huston

2018-08-22

Aug 2018

This IDC Market Perspective summarizes IDC analyst's views of Ernst and Young's (EY's) 2018 Technology Analyst Summit, held in Toronto, Canada. It is organized into four key sections: an overview of EY's technology practices and recent changes (with a special section on the company's wavespace capabilities), key technology alliances (SAP and Microsoft), the main client case study at the event (Velon), and an update on EY's Canadian business, which had a greater focus at the event considering the location.

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IDC PeerScape: Practices to Create Government Innovation Centres in Canada IDC Canada

Mark Schrutt, Jason Bremner

2018-08-22

Aug 2018

This IDC study explores best practices in creating government innovation centres in Canada.

"Innovation centres are proving themselves by getting government closer to users and citizens, providing space to create around the status quo and perhaps, most importantly, leading to a new culture in the public sector." — Mark Schrutt, strategic advisor, Public Sector and innovation research.

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The Future Is Pounding at the Door: The Impact of Digital Transformation on Strategy and Decision Making IDC Canada

Mark Schrutt, Jason Bremner

2018-08-20

Aug 2018

This IDC Perspective kicks off a collection of documents on the best practices around disruption and digital transformation — how to prepare for it and turn moments of uncertainty and unknown risk into opportunity. Over three-quarters of Canadian business leaders believe that digital technologies will significantly disrupt their industries, propelling their companies toward major transformational initiatives.

IDC believes that almost every industry and every player in their respective sectors are asking themselves the same questions. It is not a matter of if, but when and how we should respond? We have conducted research in digital technologies and published a series of documents over the past five years. Our studies covered areas such as the ROI of digital, the adoption and maturity curve for the marketplace, the Canadian start-up community, the digital CIO, and how organizations are introducing innovation to the way they operate and respond to changes in the marketplace.

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Playing with the Big Boys: Approaches to Innovation and Transformation in the Canadian Midmarket IDC Canada

Mark Schrutt, Jason Bremner

2018-08-14

Aug 2018

This IDC Perspective examines IDC's research to understand whether midsize and large businesses approach innovation differently. Companies are driving toward a different culture that is more focused on understanding the needs of the customer, moves at a faster pace and is emboldened to take calculated risks.

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IDC Innovators: Canadian Fintech-Enabled International Payment Solutions, 2018 IDC Canada

Robert Smythe, Jason Bremner, James Wester

2018-07-30

IDC Innovators are emerging vendors with revenue

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The State of Digital Transformation, 2018: Canadian Insurance IDC Canada

Robert Smythe, Jason Bremner

July 2018

This IDC Perspective provides a state of the nation with respect to digital transformation (DX) initiatives in the Canadian insurance industry. The insurance industry in Canada is proceeding with digital transformation initiatives at varying paces driven mainly by a desire to reduce operating costs. While some have introduced direct to client sales and support channels, this must be done carefully to avoid antagonizing the insurance agent community that handles most sales today.

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Canadian IT and Business Services Market Shares, 2017: Cloud and Hosting Services in the Driver's Seat IDC Canada

Jim Westcott, Jason Bremner

July 2018

This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers as well as additional IDC primary research and information in the public domain.

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The Next Great Govtech Hub: Canadian Opportunities and Five Steps to Consider IDC Canada

Mark Schrutt, Jason Bremner

June 2018

This IDC Perspective discusses the opportunities for Canada's next great govtech hub. Govtech can mean a number of different things. It could make up the bulk of the solutions that enable Smart Cities or the traditional technologies that are used to maintain a well-run, well-governed city. The focus of this document, though, is on building a collection and connection of start-ups that eventually, with density, can emerge as a global hub for tech firms focused on government services.

"While govtech is not necessarily focused on government services, its goal is to create a start-up community that uses government data, government connections, and the ability to validate ideas in a city-sponsored test environment," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research. "Govtech is also about connections with academia and the local private sector with the goal of creating high-paying, knowledge worker professions and attracting more talent and investment in the community."

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IDC Innovators: Canadian Public Safety, 2018 IDC Canada

Mark Schrutt, Jason Bremner

June 2018

IDC Innovators are emerging vendors with revenue

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Canadian Infrastructure Outsourcing Services Forecast, 2018–2022 IDC Canada

Jason Bremner

May 2018

This IDC study provides a forecast for the Canadian infrastructure outsourcing services market for 2018–2022. It is an update of the previous forecast: Canadian Infrastructure Outsourcing Forecast, 2017–2021 (IDC #CA41973017, May 2017).

"Infrastructure outsourcing is not going away, but it is changing. The decline in 1st and 2nd Platform technologies is leading to slow outsourcing spending on these areas, while the growth in 3rd Platform technologies, like cloud, mobility management, IoT, and security, is leading to infrastructure outsourcing and managed services of those areas," says Jason Bremner, research vice president, Industry and Business Solutions.

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The State of Digital Transformation, 2018: Canadian Government IDC Canada

Mark Schrutt, Jason Bremner

May 2018

This IDC Tech Buyer Presentation provides a summary of the digital transformation initiatives within the Canadian government sectors. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the presentation. In addition, recommendations to advance the use of digital in Canadian government are provided.

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The State of Digital Transformation, 2018: Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

May 2018

This IDC Tech Buyer Presentation provides a summary of the digital transformation initiatives within the Canadian healthcare sector. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of things, cloud computing, and cognitive analytics is outlined within the presentation. The use of third-party services is also summarized, along with recommendations to advance the use of digital in the Canadian healthcare segment.

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IBM Think 2018 — Canadian Takeaways IDC Canada

Jason Bremner

April 2018

This IDC Market Note discusses key themes, announcements, and customer examples from IBM's Think user conference held in Las Vegas in March 2018.

"Think 2018 was an important signal to the market that IBM is on track to be a leading 3rd Platform provider and that it has greater relevance to Canadian enterprises as they look to digitally transform," said Jason Bremner, research vice president, IDC Canada.

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Payments Trends in Canada, 2018 — In a Global Context IDC Canada

Robert Smythe, Jason Bremner

April 2018

This IDC Perspective identifies the initiatives that are underway today to enhance core payment processes in Canada.

The Canadian government has initiated a Payment System modernization initiative that after eight years of study is finally moving into the implementation phase. The intent is to enhance financial services competition, substantially reduce the cost of handling payments by Canadian businesses, and keep Canada in sync with enhancements of payment systems globally. Taxation authorities were also interested in the inclusion of data-rich payments that would help compliance with tax laws.

Key components include the acceleration of payment transactions, the access to payment systems by nonfinancial entities, and the use of ISO 20022 payment data standards to reduce payment handling overhead.

It is interesting that while the financial industry is embarking on a costly payments modernization journey, there appears to be no groundswell of consumer interest in features like faster payments and faster fund transfers. Delays in moving funds from account to account that involve days seem to be accepted as the norm. The payments modernization process has therefore been driven by the interest of governments in maintaining the competitiveness of the country and financial institutions in reducing their costs.

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Cisco Services Summit 2018: Developments in Automation, Orchestration, AI/ML, and Platforms Enhance Services Portfolio IDC

Leslie Rosenberg, Gard Little, Jason Bremner, Alejandro Florean, Curtis Price, Rebecca Segal, Ali Zaidi, Jed Scaramella, Elaina Stergiades, Sylvia Wünsche

April 2018

This IDC Market Perspective provides review and analysis of announcements made at Cisco Services' third-annual Services Summit held March 6 and 7, 2018, in New York City. Cisco Services shared the current state and future strategic road map for the services organization, which now delivers nearly 25% of Cisco's revenue to the bottom line.

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How Do Canadian CEOs Approach Digital Transformation and Technology? IDC Canada

Jason Bremner, Vladyslav Mukherjee

March 2018

This IDC Presentation explores the views of Canadian CEOs and other executives on digital transformation, budgets, and various emerging technologies. This Presentation includes IDC Canada's survey panel data on budget perceptions, business priorities, and attitudes toward digital transformation.

This Presentation is designed to help Canadian CEOs and executives gain an understanding of how their peers think about digital transformation and to help technology vendors refine their go-to-market messaging around digital transformation initiatives.

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Market Analysis Perspective: Canadian Hardware and Software Deploy and Support Services, 2018 IDC Canada

Jason Bremner

March 2018

This IDC Market Analysis Perspective provides detailed information on the Canadian hardware and software deployment and support services landscape. It considers the overall condition of the market in 2018, the key competitors, and evolving trends — along with buyer insight and guidance for providers of these services.

The hardware and software deployment services market is being impacted in the 3rd Platform due to shift away from traditional on-premise solutions to cloud services, as well as adoption of mobile devices. All market segments are closely tied to the installed base for enterprise software and hardware, which is experiencing slowing growth. Channel partners that have traditionally been important to the delivery of deployment and support services are challenged by industry consolidation and new business models.

In a slow growth market, providers will need wrap services around new technologies, expand remote and automated support capabilities, look to adjacent service markets, and refocus go-to-market efforts to take new customers through the buying process for deployment and support services.

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The Canadian Budget, 2018: Forging New and Better Investments in Research and Innovation IDC Canada

Mark Schrutt, Jason Bremner

March 2018

The 2018 Canadian budget was tabled on February 26. It called for C$339 billion in spending on operational programs, expenditures, and debt coverage compared with C$329 billion in fiscal year 2017–2018. Furthermore, the government is projecting its budget to increase by 3.3% over the next two years.

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Views from Canadian CHROs: How Does Technology Help Overcome HR Challenges? IDC Canada

Jason Bremner, Vlad Mukherjee

March 2018
This IDC Presentation outlines the key priorities for Canadian HR executives and explores how technology is used by HR departments. This Presentation includes findings on business and technology priorities for HR executives, an analysis of HR budgets, data on adoption of core HCM/HR solutions (e.g., HCM suites, recruitment, workforce management), and the role of mobility and analytics in HR.
This Presentation is designed to help Canadian HR executives navigate the HR technology landscape and to assist technology vendors with formulating a go-to-market strategy that reflects the needs and aspirations of Canadian HR departments.

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Canadian Federal Government: Analysis of Department and Ministry Expenditures, 2018 IDC Canada

Jason Bremner, Mark Schrutt

Feb 2018

This IDC Market Presentation provides an analysis of spending in the Canadian federal government. IDC provides detailed budgetary data on specific departments as well as their spending on information technology and management consulting services. This IDC Market Presentation also includes benchmark data on adoption of digital technologies in the Canadian public sector space.

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IDC MarketScape: Canadian Infrastructure as a Service 2018 Vendor Assessment IDC Canada

Jason Bremner

Feb 2018

This IDC study represents a vendor assessment of the current Canadian infrastructure-as-a-service (IaaS) market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the strategies and capabilities of providers of IaaS to address the needs of Canadian organizations as they consider cloud service offerings. This evaluation is based on a comprehensive set of parameters important to meeting the customer's current and future needs. This IDC MarketScape covers 11 vendors participating in the Canadian IaaS market.

"The IDC MarketScape for Canadian infrastructure as a service is our fifth IDC MarketScape focusing on Canadian cloud services," says Jason Bremner, research vice president, Industry and Business Solution. "It was driven by market demand to understand vendor capabilities as buyers look to expand their use of cloud services to support digital transformation initiatives, potentially from multiple cloud service providers, and integrate the services with onsite systems."

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IBM Services Reconnected: Leveraging the Sum of Two Parts IDC

Rebecca Segal, Jason Bremner, Rob Brothers, Alison Close, Cathy Huang, Chad Huston, Gard Little, Peter Marston, Leslie Rosenberg, David Tapper, Michael Versace

Jan 2018

This IDC Market Perspective discusses IBM Services Analyst Event 2017. IDC analysts attended IBM's Services Analyst Event in November 2017 in New York City. IBM emphasized the connections between its Business Services and Technology Services organizations as well as showed the integration of Watson into every aspect of its services delivery.

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Innovation Takes a Step Ahead: Canada's Supercluster Program, Part 2 IDC Canada

Jason Bremner, Mark Schrutt

Jan 2018

This IDC Market Perspective states that, by this time next year, superclusters will join the rapidly expanding vocabulary of innovation. Starting later in 2018, the federal government will make available close to C$1 billion over a five-year period to support five sector-focused superclusters. These dollars are to be matched by the private sector consortium members. The superclusters, working in concert with other government programs, are meant to focus, strengthen, and expedite the innovation efforts in key sectors. In the end, the superclusters will take shape with a combination of physical and virtual assets, much of which are already in place and will be repurposed or leveraged by the consortia.

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IDC Innovators: Canadian Personal Health Record Systems, 2018 IDC Canada

Jason Bremner, Mark Schrutt

January 2018

IDC Innovators are emerging vendors with revenue

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IDC FutureScape: Worldwide Services 2018 Predictions — Canadian Implications IDC Canada

Jason Bremner, Jim Westcott

January 2018

This IDC Tech Buyer Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Services 2018 Predictions (IDC #US43155017, October 2017). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

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The 2017 Canadian Government IT Skills Gap Report IDC Canada

Mark Schrutt, Jason Bremner

January 2018

This IDC Survey reviews the public sector findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. IDC most recently estimated the number of contractors at 54,000 people and cost Canadian organizations close to C$1 billion. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources in the public sector.

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IDC Innovators: Canadian Artificial Intelligence–Enabled Customer Interaction Solutions, 2017 IDC Canada

Robert Smythe, Jason Bremner

December 2017

IDC Innovators are emerging vendors with revenue

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Dreamforce 2017 — Canadian Takeaways IDC Canada

Vladyslav Mukherjee, Jason Bremner

December 2017

This IDC Market Note outlines some of the key themes from Dreamforce 2017 and their relationship to the Canadian marketplace. During the week of November 6, Salesforce hosted customers, partners, and analysts at its Dreamforce 2017 conference held in San Francisco. The document includes IDC's reflections of discussions with Canadian organizations on using Salesforce to accelerate digital transformation.

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Innovation: Start-Ups in Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

December 2017

This IDC Market Perspective examines start-ups in the Canadian healthcare market. The disruption occurring in the Canadian healthcare market is not quite the same as in the industries that witnessed the disappearance of Kodak and Blockbuster or the arrival of Airbnb and Uber. Yet the disruption healthcare is experiencing is related. Technology is also replacing the way we seek certain medical care and shifted the relationship patients have with the healthcare system. Smartphones, smartwatches, and other devices allow people to monitor their sleep, follow their diet, and directly interact with their physician. While technology has not yet got to the point of dismantling Canada's single-payer system, it is changing the expectations patients have of their healthcare providers.
"Unfortunately, the current healthcare system cannot get close to meeting the expectations of the digital economy," says Mark Schrutt, strategic advisor, Innovation and Public Sector research. The desire is there. Clinicians and patients alike want to communicate together as patients progress through the cycle of care. Hospitals also want to tap into the innovation community. Consumers of healthcare are the same people that use Airbnb on their vacation or hail rides from Uber. They know what is available, stream video on demand, and shop at Amazon. And where consumer-facing technologies are available for medical care, they have proven to help patients become more knowledgeable about healthcare and more aware of the treatments available, better manage their own health, and have more satisfying relationships with their caregivers. These are profound changes, which will lead to further disruption in the primary care market.

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Canadian IT and Business Services Market Shares, 2016: Digital Transformation Services Take Flight IDC Canada

Jim Westcott, Jason Bremner

December 2017

This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers as well as additional IDC primary research and information in the public domain.
"The top 10 IT and business services providers in Canada saw a slight increase to their share of the market in 2016, reaching a total of 36.2%. The largest providers in Canada are well positioned to invest in new service offerings, capabilities, and facilities to take advantage of 3rd Platform and digital transformation solutions. All vendors active in the Canadian IT and business services market will have to address new and emerging technology solutions as customer demand shifts to digital transformation and 3rd Platform solution accelerators (e.g., AI, IoT)," says Jim Westcott, research manager, IDC Canada.

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Canadian CMOs: The Digital Transformation Journey So Far IDC Canada

Tony Olvet, Shane Schick, Jason Bremner

November 2017

This IDC Market Perspective looks at priorities of CMOs through two related research initiatives in Canada: a functional area survey of marketers and a detailed research roundtable with CMOs. While technology and new applications are designed to help marketing leaders be more effective in their roles, CMOs find the list of competing priorities challenging to manage in this era of rapid change. There is no shortage of tools available for CMOs to use in digitizing the way marketing is done.

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Innovation in Procurement: How to Reimagine Sourcing in the Canadian Public Sector IDC Canada

Jason Bremner, Mark Schrutt

November 2017

This IDC Perspective focuses on the ICT procurement programs within the Canadian public sector, identifying opportunities to drive innovation as well as ways to work with start-ups and alternative providers. IDC has been studying sourcing and procurement practices since our inception, over 50 years ago. For this research, IDC talked with both public and private sector executives. Our conversations included hospitals, educational institutions, and various levels of government as well as start-ups and traditional vendors.
IDC found that, while there will continue to be plenty of procurement departments that continue to be order takers and struggle to justify budgets, a new breed of procurement is beginning to emerge.
"Leading procurement executives think in terms of the end user," says Mark Schrutt, strategic advisor, Public Sector and Innovation research. "For this group, metrics easily relate to contributions to the organization, and procurement strategies are tightly linked to organizational priorities. For these leaders, the future will be not solely about lower cost but changing the value technology delivers."

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Worldwide Managed Cloud Services Forecast, 2017–2021: An Extraction View of Technology Outsourcing Services Markets IDC

David Tapper, Jason Bremner, George Mironescu, Douglas Hayward, Cathy Huang, Vladimír Kroa, Francesca Ciarletta, Courtney Munroe, Waldemar Schuster, Jonathan Tullett, Petr Zajonc, Peter Marston, Satoshi Matsumoto, Daniel Povis, Jennifer Thomson, Seiichiro Yoshii, Takuya Uemura

November 2017

This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2017–2021 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). This is the first forecast for this market (for more details, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2017, IDC #US43147017, October 2017).
This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments.

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The State of Canadian Datacentres, 2017: Public Sector IDC Canada

Mark Schrutt, Jason Bremner

November 2017

This IDC Survey examines certain key trends in the Canadian public sector datacentre market. This document leverages data from IDC's annual survey on Canadian datacentres. The survey was in field during March 2017.
This survey covers topics including:
- The number of public sector–operated datacentres in Canada
- The raised floor capacity of these sites
- The age of the facility and most recent update, upgrade, expansion, and retrofit
- Adoption of third-party hosting services, drivers, and inhibitors.

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Takeaways from the ITAC/IDC Tech Trends — Blockchain Uses and Future Possibilities Event IDC Canada

Jason Bremner, Meng Cong

November 2017

This IDC Market Note summarizes highlighted themes and guidance from the ITAC/IDC Tech Trends seminar on blockchain users and future possibilities information that was held on October 19, 2017, in Toronto. Adoption of these technologies is low in Canada, though there is growing interest driven by use cases that are tied to specific industry processes such as supply chain track and trace and asset custody.

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The 2017 Canadian IT Skills Gap Report IDC Canada

Jason Bremner, Vlad Mukherjee

November 2017

This IDC Presentation explores how Canadian companies approach IT skills shortages. IDC's research suggests that the Canadian IT skills gap in 2016 was equivalent to 46,000 FTEs. This number represents the total number IT resources that had to be sourced externally due to IT skills shortages in Canadian companies. This Presentation also explores the types of positions that are experiencing IT skills shortages, the strategies used by Canadian companies to address these shortages, and the impact of automation on the IT skills gap.

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Birds of a Feather: Using Cluster Analysis to Segment Outsourcing Customers in Canada IDC Canada

Jason Bremner

November 2017

This IDC Survey presents the results of a cluster analysis of Canadian companies' outsourcing of common IT service areas, like applications, infrastructure, help desk, and end-user support. The objective of the study is to identify clusters of companies, with respect to their use of outsourcing, to allow managed service providers to develop specific go-to-market campaigns to address the unique needs of each cluster. Five clusters were identified, and common characteristics and attitudes of the clusters are highlighted in the study. The study is based on IDC Canada's IT Advisory Panel, in which 430 Canadian companies were interviewed.

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IDC's Worldwide Managed Cloud Services Taxonomy, 2017 IDC

David Tapper, Douglas Hayward, Jason Bremner, Peter Marston, George Mironescu, Vladimír Kroa, Francesca Ciarletta, Alison Close, Cathy Huang, Satoshi Matsumoto, Courtney Munroe, Daniel Povis, Waldemar Schuster, Jennifer Thomson, Jonathan Tullett, Takuya Uemura, Petr Zajonc, Seiichiro Yoshii, Deepak Mohan, Chad Huston

October 2017

This IDC study provides a detailed view of IDC's taxonomy for the extraction market called managed cloud services (MCS) that incorporates IDC's five technology outsourcing services foundation markets and its relationship to the overall portfolio of different types of cloud engagements. This taxonomy highlights how MCS is segmented into three primary markets of managed private cloud, managed hybrid, and managed public cloud services and further refines these primary managed cloud services into a set of secondary markets within MCS. Finally, this taxonomy also provides a detailed framework of the role and structure of service integration and broker management and how MCS is part of an evolution of technology operations that is replacing traditional (noncloud) technologies and architectures.

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How Are Canadian CFOs Thinking About ICT and Digital Transformation? IDC Canada

Vladyslav Mukherjee, Jason Bremner

October 2017

This IDC Presentation explores the adoption of digital transformation and technologies such as cloud computing and big data and analytics (BDA) in Canadian finance departments. This Presentation outlines how Canadian CFOs and finance executives leverage technology to address line-of-business objectives and pain points. This Presentation also includes data from IDC's Worldwide Functional Area Technology Spending Survey and various public financial filings.

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What's the State of Cognitive Technology Adoption in Canadian Financial Services? IDC Canada

Jason Bremner, Vladyslav Mukherjee

October 2017

This IDC Survey examines the role of cognitive technologies in the Canadian financial services industry. It outlines how IT decision makers in medium-sized and large Canadian financial services companies approach cognitive technology adoption. It also includes data on technology familiarity, use case applicability, value creation potential, and risks associated with cognitive technologies.

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Are Some IT Service Areas More Commonly Outsourced in Groupings? IDC Canada

Jason Bremner

September 2017

This IDC Survey Spotlight examines the IT service areas that Canadian companies have outsourced to determine whether there are patterns of outsourced IT services that service providers can follow to expand their services footprints in their clients. Accurately anticipating the "next most likely" service to be outsourced, based on what customers have currently outsourced, can improve the win rate of a provider and lower its selling expenses.
This IDC Survey Spotlight is based on IDC Canada's 2017 IT Advisory Panel n1 Survey, which was conducted in December 2016 and collected responses from 430 Canadian companies across company size, industries, and provinces.

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Innovation Takes a Step Ahead: Canada's Supercluster Program, Part 1 IDC Canada

Mark Schrutt, Jason Bremner

Sept 2017

This IDC Market Perspective states that by this time next year, superclusters will join the rapidly expanding vocabulary of innovation. Starting in 2018, the federal government will make available close to C$1 billion over a five-year period to support five sector-focused superclusters. These dollars are to be matched by the private sector consortium members. The superclusters, working in concert with other government programs, are meant to focus, strengthen, and expedite the innovation efforts in key sectors.
In the end, the superclusters will take shape with a combination of physical and virtual assets, much of which are already in place and will be repurposed or leveraged by the consortia. The superclusters will have facilities where start-ups meet, university students can work, and enterprises can relocate their innovation centres. The superclusters' offices will be home for funding and support programs and act as a connection to universities and government programming, not too differently than how many accelerators or hubs do today.

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Canadian Public IT Cloud Services Forecast, 2017–2021 IDC Canada

David Senf, Julie Ross, Jason Bremner, Mira Perry

Sept 2017

This IDC study forecasts revenue for SaaS, PaaS, and IaaS delivered as public cloud offerings to Canadian businesses for the 2017–2021 period. Through a comprehensive view of cloud in Canada, it is possible to see how the components are coming together as the foundation of the 3rd Platform and as a critical underpinning of digital transformation.
"Canadians are increasingly looking for public cloud options to address their very pressing business and technology needs," said Jason Bremner, research vice president, Industry and Business Solutions. "Any IT vendor that hopes to compete in the Canadian ICT landscape, and does not address the public cloud in its strategic growth plans, risks its long-term viability."

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Critical Success Factors for the Global Innovation Center IDC Canada

Jason Bremner, Mark Schrutt

Sep 2017

This IDC Perspective discusses critical success factors for the global innovation center.
Innovation is the new boardroom buzzword. Announcements are coming at a rapid pace about corporate innovation, investments and reorganization around digital channels, and reengineering and rightsizing around innovation. While there is plenty of noise out there, it is clear that most businesses realize that the old ways of doing things won't cut it in today's market.
Innovation centers may not be for everyone. It depends a lot on the industry, maturity, size, and capacity of the company. Many organizations instead decide to work with university accelerators and vendors or sponsor crowdsourcing and hackathons to generate ideas, take ideas to concepts, and eventually bring these innovation efforts to market.

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The Global Innovation Center: A Catalyst for Change IDC Canada

Jason Bremner, Mark Schrutt

Sep 2017

This IDC Perspective is based on IDC interviews with more than two dozen innovation leaders and a study of scores of other innovation centers. All innovation centers we studied for this document were created in the past five years; the majority having opened their doors in the past two years.
Innovation is the centerpiece of the future. Innovation centers are a real, tangible vehicle to funnel creativity and experimentation. These centers provide established firms a gateway to change culture, attract the best and brightest talent, and develop new relationships and partnerships.

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Aligning the Global Innovation Center with Corporate Strategy IDC Canada

Jason Bremner, Mark Schrutt

September 2017

This IDC Perspective discusses how aligning innovation efforts with corporate strategy is critical.

According to Mark Schrutt, strategic advisor, Public Sector and Innovation research at IDC Canada, "For most companies, innovation centers start small, with just a handful of people with entrepreneurial, technical, and design thinking backgrounds. These innovation centers typically start with a limited budget that sees a site located within the head office or sometimes within the IT department. Innovation starts small by focusing on a few projects to pick off low-hanging fruit around cost savings or process efficiencies. Innovation centers begin to grow with little wins, hitting singles versus moonshot home runs and, most importantly, delivering value. These centers start punching above their weight and have a quantifiable impact as they work with business units, rotate core staff through the center, and begin expanding their horizon from productivity improvements to creating new products and ways of changing the business.

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Canadian Hosting Opportunities in Digital Technologies IDC Canada

Jason Bremner, Vladyslav Mukherjee

August 2017

This IDC Presentation outlines how companies that are undertaking digital transformation (DX) initiatives approach the market for hosting solutions including infrastructures as a services (IaaS), managed hosting, and colocation. This presentation outlines current and future adoption levels for various hosting services, analyzes vendor selection criteria, and provides a brief overview of service provider brand familiarity rankings.

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IDC Survey: The State of Canadian Datacenters, 2017 IDC Canada

Jason Bremner

August 2017

This IDC Survey examines some of the key trends in the Canadian datacenter market. It leverages data from IDC's annual survey on Canadian datacenters. The survey was in field during March 2017.

This Survey covers topics including:

-Number of corporate-run datacenters in Canada
-Raised floor
-Age of the datacenters and most recent upgrade to the facility
-Challenges of running datacenters
-Adoption of third-party hosting services, drivers, and inhibitors.

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Profile: Western Canadian Datacentre Markets, 2017 IDC Canada

Jason Bremner, Vladyslav Mukherjee

August 2017

This IDC Market Presentation profiles the datacentre market in Western Canada. While provinces in Western Canada have seen lower levels of growth in datacentre capacity compared with Quebec and Ontario, datacentre services providers should not underestimate the opportunities in this region. This IDC Market Presentation examines the drivers of demand for colocation, managed hosting, and cloud services. Based on the analysis, IDC provides guidance to datacentre services providers on how to align to the needs of the Western Canadian market.

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Sage Summit Toronto 2017: Canadian Highlights IDC Canada

Mira Perry, Jason Bremner

August 2017

This IDC Market Note covers highlights from the 2017 Sage Summit Tour held in Toronto, June 27 and 28. Attendees represented a wide cross-section of industries and company maturity levels from small start-ups to global enterprises, a turnout that filled the keynote session to standing room only. Digital transformation and its critical pillars — cloud, mobility, and AI-infused data/analytics — were among the topics covered in the keynote session and in over 75 breakout sessions across the two days.

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TELUS: Where Innovation Spawns a Start-Up Culture in Big Business IDC Canada

Mark Schrutt, Jason Bremner, George Bulat

August 2017

This IDC Perspective discusses how the best customer experience is across all sales channels and touch points, building long-lasting customer relationships and creating a work environment where people have the freedom to interact, explore, and innovate. These beliefs empower TELUS to provide the best experience in:

-Retail, with the growth of its Connected Experience stores and TELUS Mobile Innovation Centre, a leading-edge, hands-on mobile showcase of new technologies and products
-Business markets, via its cross-country network of TELUS Innovation Centres that demonstrate the art of the possible in technology and communications
-Canadian innovation, through TELUS accelerators for start-ups (such as TELUS Technology Accelerator with Innovate Calgary and T-Squared Accelerator with TEC Edmonton) and TELUS Ventures, a financing arm

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P3s: A Missed Opportunity for Canadian ICT Providers IDC Canada

Mark Schrutt, Jason Bremner

July 2017

This IDC Market Perspective focuses on the information technology component of P3s including how technology is approved; the procurement process of ICT hardware, software, and services; and the priority technology has among the various P3 stakeholders.

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Canadian ICT Forecast, 2017–2021 IDC Canada

Jason Bremner

July 2017

This IDC study outlines IDC Canada's forecast for the Canadian information, communications, and technology (ICT) market for the 2017–2021 forecast period. It updates our previous forecast published in Canadian ICT Forecast, 2016–2020 (IDC #CA40623616, June 2016).

"The Canadian ICT market hit a milestone in 2016 as it goes through a transition to the 3rd Platform. For the first time, ever, Canadian ICT spending surpassed C$100 billion last year. By 2021, the end of our current forecast period, ICT spending will be dominated by 3rd Platform and innovation accelerator technologies, making the Canadian market look very different than it does today," says Jason Bremner, research vice president, Industry and Business Solutions.

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The State of Digital Transformation: Canadian Government IDC Canada

Jason Bremner, Mark Schrutt

July 2017
This IDC Government Insights Presentation provides a summary of the digital transformation initiatives within the Canadian government sectors. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the document. The use of third-party services is also summarized, along with recommendations to advance the use of digital in Canadian government.

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The State of Digital Transformation: Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

June 2017

This IDC Presentation provides a summary of the digital transformation initiatives within the Canadian healthcare sector. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the presentation. The use of third-party services is also summarized, along with recommendations to advance the use of digital in the Canadian healthcare segment.

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Views from Canadian COOs: Digitizing the Enterprises to Accelerate DX Maturity IDC Canada

Jason Bremner

June 2017

This IDC Survey presents the results from IDC's Worldwide Functional Area Technology Spending Survey. In this survey, Canadian executives in the operations function are studied to understand this group's views on digital transformation (DX). IDC believes chief operating officers (COOs) and operations executives will play a critical role in enabling companies to achieve higher levels of digital maturity through supporting and driving enterprisewide digitization.

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LCBO|next: Innovation Down the Aisle IDC Canada

Mark Schrutt, Jason Bremner

June 2017

This IDC Buyer Case Study describes a public sector organization that is following the government's advice on innovation, research, and technology. Innovation underpins all key strategic pillars for the Liquor Control Board of Ontario (LCBO). It is being driven through the entire organization but has at its heart the two LCBO innovation centres established in the past 24 months.

The innovation game changes, depending on the type of organization. The rules for the public sector are different. Government, including Crown corporations such as the Liquor Control Board of Ontario, the focus of this document, is not like commercial businesses. Government has goals and rules beyond bottom-line profits. While many of its stakeholders expect the LCBO to act like a business, it must also follow regulations and processes that may restrict and delay the impact innovation can have on an organization. The complexity of LCBO's mission that includes optimizing asset value and social responsibility creates tension, challenges, and opportunities.

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Profile: Ontario Datacentre Market, 2017 IDC Canada

Jason Bremner

May 2017

This IDC Presentation profiles the datacentre market in the Canadian province of Ontario. Ontario remains the largest datacentre market in Canada, with a dynamic competitive environment that has large incumbents and new entrants. This IDC Presentation examines the drivers of demand for colocation, managed hosting, and cloud services. Based on the analysis, IDC provides guidance to datacenter services providers on how to align to the needs of the Ontario market.

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Canadian Infrastructure Outsourcing Forecast, 2017–2021 IDC Canada

Jason Bremner

May 2017

This IDC study provides a forecast for the Canadian infrastructure outsourcing market for 2017–2021. IDC anticipates that the Canadian infrastructure outsourcing market will grow by 2.3%, or C$223 million, and will surpass C$9.7 billion in revenue by the end of 2017. We anticipate that the IT outsourcing segment will decline by 1.4% and slip under the C$5.4 billion mark by the end of 2017. IDC further expects that the network and endpoint outsourcing services segment will grow 2.2% and exceed C$2.5 billion in 2017. Hosting infrastructure services is anticipated to grow by more than 15.3% in 2017, reaching C$1.8 billion in market value.

"The decline in 3rd Platform areas such as mainframe and desktop outsourcing is being offset by growth in infrastructure as a service (IaaS) and discrete hosting," says Jason Bremner, research vice president, Industry and Business Solutions.

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Consumer Survey: Digital Banking Expectations and Experiences — Payments IDC Canada

Robert Smythe, Jason Bremner, Robert Burbach

May 2017

This IDC Perspective looks at the demographic profile of Canadian bank clients and how banks are supporting their many payment needs. Data was obtained via an online survey involving more than 1,000 respondents. The results provide a good overview of the profile of financial institution (FI) clients in Canada and their relationships with their banks. There are two other documents in this series that look at digital financial services channels and branch services.

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Consumer Survey: Digital Banking Expectations and Experiences — Digital Channels IDC Canada

May 2017

This IDC Perspective looks at the demographic profile of Canadian bank clients along with their use of technology to support their banking needs. Data was obtained via an online survey involving more than 1,000 respondents. The results provide a good overview of the profile of financial institution (FI) clients in Canada. There are two other documents in this series that look at physical branch channels and digital payment processes:

Consumer Survey: Digital Banking Expectations and Experiences — Branch Channels (IDC #CA41242817, May 2017)
Consumer Survey: Digital Banking Expectations and Experiences — Payments (IDC #CA42491517, May 2017).

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Cisco Services Outlines Its Narrative as Key Revenue Driver and Partner Enabler at NYC Analyst Summit IDC

May 2017

This IDC Market Note discusses Cisco Services' second annual Services Summit held in New York City on April 4–5. The event was designed to provide services-focused analysts with deeper insight into Cisco Services' strategy, investments, and portfolio development and, more importantly, for Cisco Services to tell its own story.

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Consumer Survey: Digital Banking Expectations and Experiences — Branch Channels IDC Canada

May 2017

This IDC Perspective helps financial institutions and their suppliers understand how digitization is changing the role of branches. It also identifies how clients use and value bank services. This document provides consumers' eye view of:

How they value their banks
Their service channel preferences
How comfortable they are with technology
How they will respond to changes in branch services
Their comfort level with digital-driven products and services
While banks in the past have followed a measured pace in introducing new technology, they now must proceed at a much faster pace. This is driven by government and regulatory initiatives to make banking more open to competition and the future challenge from technology-driven organizations expanding their horizon to include banking services.

To compete in this new environment, banks must acquire a digital-first mindset. This will require the acquisition of new skills and a clear understanding of what clients are looking for in their digital experience when dealing with banks.

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CORE Discussion Forum: Canadian Outsourcing Intentions and Practices in the 3rd Platform IDC Canada

May 2017

This IDC Presentation discusses how outsourcing decisions are being impacted by 3rd Platform technologies and how decision makers should reevaluate their sourcing practices to accommodate the new dynamics of the 3rd Platform era. This IDC Presentation examines Canadian companies' intentions and preferences for 3rd Platform technologies by illustrating the examples of big data and analytics and mobility using Canadian survey research. This presentation also provides guidance to sourcing decision makers based on their preference for internal or external service delivery and the degree of 3rd Platform technology adoption. A version of this presentation was presented to members of the Centre for Outsourcing Research and Education (CORE) in April 2017. CORE is a nonprofit membership organization in Canada, which provides thought leadership and education on complex service provider relationships.

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Canadian Federal Government: Analysis of Crown Corporation Expenditures IDC Canada

April 2017

This IDC Government Insights Presentation provides an analysis of spending for crown corporations in the Canadian federal government. Crown corporations are wholly owned and managed by the federal government and report to one of the many ministries within the federal government. IDC provides detailed budgetary data on specific crown corporations as well as their business and information technology priorities.

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First Take: Canadian 2017 Federal Government Budget and ICT IDC Canada

March 2017

This IDC Perspective provides commentary of the 2017 Canadian federal budget tabled on March 22. Specific focus is provided on innovation and IT skills, foundation pieces of the 2017 Canadian budget. The central themes of the 2017 Canadian federal budget tabled by Federal Finance Minister Bill Morneau were innovation and technology skills. The 2017 budget represents over C$3 billion in potential funding to accelerate Canada's pace of innovation.

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Profile: Quebec Datacenter Market, 2017 IDC Canada

March 2017

This IDC Presentation profiles the datacenter market in the Canadian province of Quebec. Since 2014, the city of Montreal, Quebec, has emerged as a key datacenter hub in Canada, attracting large capital investment from companies to build commercial datacenters for enterprise and wholesale clients. IDC highlights several factors that underlie the emergence as a datacenter hub, including industry and market environment factors, and buyer behavior intentions and preferences, that result in Quebec having a robust, highly competitive datacenter market.

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Google Cloud Next '17 Implications for the Canadian Market IDC Canada

March 2017

This IDC Market Note discusses the Google Cloud Next '17 conference held in San Francisco in March. This year's conference highlighted the progress Google Cloud has made in combining its cloud businesses This document highlights several themes and announcements that IDC thinks were particularly important for the Canadian IT market.

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Innovation Inside the Box: The Canadian Playbook for Innovation Centres IDC Canada

March 2017

This IDC Perspective outlines the drivers leading Canada's some or most established firms to set up innovation centres. This document, part of IDC Canada's ongoing research on innovation, provides the benefits, challenges, and process to create innovation centres.

Innovation is the centerpiece of the future. Innovation centres are a real, tangible vehicle to funnel creativity and experimentation. They provide established firms a gateway to change culture, attract the best and brightest talent, and develop new relationships and partnerships.

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Crossing the Digital Divide: Views from Canadian CEOs IDC Canada

March 2017

This IDC Survey examines the results from IDC's 2016 North American Functional Area Technology Spending Survey in which CEOs, presidents, general managers, and managing directors of Canadian organizations were surveyed. This survey examines views from this group of executives with respect to digital transformation (DX) and compares this group's responses to the other functional executives included in the overall sample to highlight differences in views on DX issues. IDC is focusing on DX in this document as our 2017 Canadian ICT predictions identified a digital divide forming among enterprises that will increasingly garner interest by CEOs and corporate boards of directors because of DX's impacts on innovation, growth, and global competitiveness.

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Do Canadian Companies' Data Location Preferences Vary by Hosting Service? IDC Canada

February 2017

This IDC Survey Spotlight examines if Canadian companies vary their preferences for where their data is located by hosting service type. Service providers have justified large datacenter investments in Canada based on customer concerns around data sovereignty. To address this question, IDC analyzed the responses from IDC's Canada IT Advisory Panel, of companies that currently use colocation, dedicated hosting, public IaaS, or private IaaS to understand their data location preferences. We compared results from 2016 and 2017 to see if customers are changing preferences over time. The analysis found that Canadian companies maintain their data location preferences across traditional hosting services, as well as private and public cloud services.

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Presentation: Canadian Banks Digital Transformation and Maturity Level IDC Canada

February 2017

This IDC Financial Insights Presentation provides an analysis of the digital and fintech strategies and initiatives of the major Canadian banks. This Presentation draws on IDC's review of bank public documents and presentations and the published statements of senior bank executives.

This analysis provides a good representation of how each major bank views the importance and urgency of moving to a digital bank. This has allowed us to arrive at a digital maturity rating for each of the major Canadian banks.

The ability of banks to deliver convenient, easy-to-use, and secure client-focused digital services across all channels is critical to the long-term viability of a bank. Clients will soon define the relationship with their bank not by the capabilities of the branch network but by the quality of services available via digital channels. The bank is no longer "the branch" but "the smartphone." Responding requires a digital-first strategy for all bank products and services.

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Dispelling the Perception That Cloud Adoption in Canada Lags Behind Other Countries IDC Canada

February 2017

This IDC Survey examines adoption of cloud services in the Canadian market and compares current and planned adoption between two customer groups: Canadian-based organizations and foreign-controlled Canadian subsidiaries. The objective of this Survey is to test the hypothesis that Canadian companies are lagging behind their international peers in adopting cloud services, which is a common perception among vendors based on conversations IDC has with clients. This Survey uses data from IDC Canada's BITAP n2, 2016 Survey, which was fielded in May 2016 and had a sample size of 354 IT and LOB professionals.

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Digital Transformation: Evolving IT and Business Perspectives from Canadian Executives IDC Canada

February 2017

This IDC Presentation discusses the results of IDC Canada's 2016 Top Executive Survey of Canadian executives, which focused on the theme of digital transformation (DX). This Presentation examines several aspects of DX, comparing and contrasting viewpoints from business and IT business executives on topics like: digital strategy, IT's role in the organization, and the importance of different technologies. This Presentation also looks at what these issues mean for career development for CIOs. A version of this Presentation was presented during a webcast to the CIO Association of Canada in December 2016.

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Canadian Organizations Can Overcome the Collaboration Elephant in the Conference Room with Cisco Spark Board IDC Canada

January 2017

This IDC Link examines how Canadian companies can benefit from the product announcement from Cisco Spark Board.

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Where Will Canadian Clients of AWS and Microsoft Azure Host Their Workloads? IDC Canada

January 2017

This IDC Survey Spotlight explores the impact of where Canadian clients of Amazon Web Services (AWS) and Microsoft Azure will host their cloud workloads. Up until midyear 2016, neither AWS nor Microsoft Azure clients could host their workloads in Canada, as the providers did not have Canadian datacenters. As of 2017, both AWS and Microsoft Azure will allow customers to host their workloads in Canada from their newly opened datacenters. We asked AWS and Microsoft Azure clients on the Canada IT Advisory Panel survey the possible impact of AWS and Microsoft opening datacenters in Canada.

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