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Jason Bremner - International Data Corporation (IDC). Toronto, ON, CA

Jason Bremner Jason Bremner

Research Vice President, Industry and Business Solutions | International Data Corporation (IDC)

Toronto, ON, CANADA

Jason Bremner leads team of experts helping clients succeed in the software and services markets in Canada.

Biography

Jason Bremner is Research Vice President of the Industry and Business Solutions analyst team at IDC Canada. His team researches the application software and business services markets in Canada, with specific focus on how different industries are investing in cloud, analytics, mobility and social technologies to accelerate digital transformation.

The analyst team that Mr. Bremner leads helps technology vendors, IT professionals and business executives make insight-driven, strategic decisions on technology marketing, sales and deployments. He has worked with many leading technology vendors as a consultant and employee.

Mr. Bremner is also the lead analyst for the Managed Cloud Service program, providing research insights and thought leadership on the key issues and trends affecting the outsourcing markets. Primary focus areas include outsourcing contract analysis, vendor positioning in the areas of infrastructure outsourcing.

Areas of Expertise (7)

Managed Cloud Services

IoT & Mobility

Cognitive Computing

Digital Transformation

Cloud Services

Enterprise Applications

Outsourcing

Spotlight

Media

Publications:

Documents:

Photos:

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Videos:

Audio:

Associated IDC Services (5)

  • Canadian Managed Cloud Services
  • Canadian ICT Executive: Digital Transformation Strategies
  • Services Contracts Database: Americas
  • Semiannual Public Cloud Services Tracker - Canada Region
  • Semiannual Services Tracker - Canada Region

Social

Education (3)

Queen’s University: M.B.A., Marketing 1997

British Columbia Institute of Technology: Diploma, Computer Systems Technology 1993

Simon Fraser University: B.B.A., Marketing 1991

Media Appearances (14)

BCE Inc. sells 25 of its data-centre facilities to U.S.-based Equinix Inc. for $1.04-billion

Globe and Mail  

2020-06-02

With eyes on key 5G auction, BCE sells off 25 data-centre facilities - BCE Inc. is selling 25 of its data-centre facilities to U.S.-based Equinix Inc. for $1.04-billion, joining an industry-wide exodus from the data-hosting business in a move that analysts say will help the company amass a war chest ahead of a key wireless spectrum auction.

“The [high-growth] revenue streams that they were dealing with were plateauing, so they had to look for newer, high-growth revenue streams,” said Jason Bremner, research vice-president of the industry and business solutions group at To-ronto-based market intelligence firm IDC Canada. “At that time data-centre services was quite at-tractive, so they got into that.”

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Four Providers of Canadian Insurance Admin Automation Solutions Named as IDC Innovators

IDC  

2019-08-26

International Data Corporation (IDC) Canada today published an IDC Innovators report profiling four companies that offer compelling and differentiated insurance admin automation solutions. The four companies named as IDC Innovators are Baseline Telematics, ClientDesk, Encircle and IMETRIK.

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CDN Top 100 winners take branching paths to achieve the same goal

Channel Daily News  

2019-04-24

The top two players on our Top 100 ranking, Softchoice and CDW Canada, have crossed the $1 billion threshold for the first time in the list’s history, and it’s thanks to a unique combination of transactional and hybrid cloud sales.

“A lot of partners or channel partners are struggling to cross the cloud chasm,” according to Jason Bremner, research vice-president of industry and business solutions at IDC Canada.

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New IDC MarketScape Evaluates Datacenter Operations and Management Services Providers in Canada

IDC  

2019-04-24

IDC Canada announced the publication of a new report, IDC MarketScape : Canadian Datacenter Operations and Management Services 2019 Vendor Assessment, which provides an in-depth analysis of companies that provide datacenter operations and management service offerings to the Canadian market.

The 16 vendors evaluated in this IDC MarketScape are: Bell Canada, Carbon60 Networks, CentriLogic, CGI, Cogeco Peer 1, Cologix, DXC, Equinix, IBM, Long View Systems, OnX, OVH, Rogers Communications, SaskTel, TELUS and TeraGo.

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New IDC MarketScape Evaluates Datacenter Operations and Management Services Providers in Canada

IDC  online

2019-04-24

International Data Corporation (IDC) Canada announced the publication of a new report, IDC MarketScape : Canadian Datacenter Operations and Management Services 2019 Vendor Assessment (IDC # CA44463419 ), which provides an in-depth analysis of companies that provide datacenter operations and management service offerings to the Canadian market.

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Canadian ICT Predictions 2019: Business Innovation, Accelerated Infrastructure and the Future of Work

CIO Association of Canada  

2019-02-08

Adhering to what has now become a long-standing annual tradition, the Toronto Chapter welcomed the International Data Corporation (IDC) and association members to the Telus Tower in downtown Toronto to reveal this year’s ICT predictions. The highly anticipated event spurred thought-provoking discussion amongst audience members and left attendees with an interesting take on how information and communication technology will transform society in the coming years. This year, a familiar trio gave the interactive presentation:

Lars Goransson, Managing Director, IDC Canada
Tony Olvet: Group VP, Research
Jason Bremner: VP, Industry & Business Solutions

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Is Canada smart enough when it comes to ICT?

Financial Post  

2018-11-19

Canada falls short of meeting the current demand for ICT services in the marketplace, and will suffer from a significant skills gap.

That data paints a somewhat rosy outlook, but Jason Bremner, vice-president of IDC Canada’s industry and business solutions practice, has taken a deeper dive into the findings, and saw that the definition being used includes digital services – which would consist of an insurance worker, for example, who collaborated with an IT person on a project. “Digital is growing faster than pure ICT services,” he says, noting that IDC Canada forecasts pure ICT services growth at just three per cent. The takeaway: “We need more talent in ICT to do both,” Bremner adds.

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Five Providers of Canadian FinTech-Enabled Lending Solutions Named as IDC Innovators

IDC  online

2018-10-30

International Data Corporation (IDC) Canada today published an IDC Innovators report identifying five key emerging technology vendors in the Canadian FinTech enabled lending solutions market with revenue under C$100 million. The five companies named as IDC Innovators are Borrowell, Financeit, Flexiti Financial, Merchant Advanced Capital and Sqirl.

Five Providers of Canadian FinTech-Enabled Lending Solutions Named as IDC Innovators

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Coming together to bridge the gap between IT modernization and digital transformation

IT World Canada  

2018-10-26

The relationship between IT modernization and digital transformation may seem clear, but the reality is really quite different. Both may be essential — not only to each other but also to business success — but where they do connect, there’s a growing divide between IT executives and their line of business partners.

“There’s a gap as wide as the Grand Canyon,” said John Blair, President and CEO of Blair Technology Solutions. Blair joined ITWC CIO and Chief Digital Officer Jim Love and IDC Canada Research Vice President, Industry and Business Solutions Jason Bremner in an October 25th webinar to discuss the findings of an IDC survey commissioned by Blair Technology Solutions.

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IDC Canada Releases 7 New Forecasts for Canadian ICT Market: Many Markets Exceed Expectations in 2017, as the Canadian Economy and the Race Toward Digital Transformation Encourage ICT Spending

IDC  online

2018-05-22

IDC Canada releases 7 new forecast documents including, Canadian Infrastructure Outsourcing Forecast, 2018-2022 (IDC#CA42528818). Comments from Jason Bremner.

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Who is the top public cloud provider in Canada?

IT World Canada  

2018-03-15

Partners looking to work with the best public cloud provider in Canada might find the sky isn’t as black and white as they might hope – instead, sizing up the market means discerning between shades of grey.

While there is no definitive ranking of cloud providers in Canada, the latest MarketScape report by research firm IDC shows that Amazon Web Services (AWS), Microsoft Azure, and IBM Cloud are positioned in the Leaders Category.

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New IDC MarketScape Evaluates Infrastructure as a Service Providers in Canada

IDC  online

2018-02-13

International Data Corporation (IDC) Canada today announced the publication of a new report, IDC MarketScape : Canadian Infrastructure as a Services Providers, 2018 Vendor Assessment (IDC#CA43241418), which provides an in-depth analysis of companies that provide proprietary public cloud infrastructure as a service (IaaS) offerings to the Canadian market.

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Four Canadian Personal Health Record Startups Named as IDC Innovators

IDC  online

2018-01-22

International Data Corporation (IDC) Canada released today an IDC Innovators report recognizing four Canadian personal health record startups with revenue under C$100 million.

The following Canadian solution providers were named as IDC Innovators: ForaHealthyMe Inc., InputHealth, MedChart and Self Care Catalysts. IDC selects vendors as IDC Innovators if they offer an innovative new technology, a ground-breaking approach to an existing issue, and/or an interesting new business model in a specific market.

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Royal Bank of Canada, Bank of Nova Scotia said to be most focused on fintech among largest Canadian lenders: IDC

Financial Post  

2017-02-17

Royal Bank of Canada and Bank of Nova Scotia are the most focused on embracing financial technology among Canada’s largest lenders, according to a report from IDC.

The two banks scored the highest overall ranking — four checkmarks out of five — with top ratings in areas such as willingness to tackle fintech issues and establishing digital development hubs, according to the report by research firm International Data Corp.

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Event Appearances (5)

Moderator: Q&A Session

Navigating the SaaS Landscape in Canada  Webcast

2019-09-12

Options for Leveraging the Cloud to Support Digital Transformation

IT Inbound - Enterprise Tech Summit  Ottawa

2019-05-16

Fintech and Innovation in Canadian Financial Services

IDC Directions 2019 Canada  Toronto

2019-05-02

Digital Transformation & Innovation Centres

IDC Canada Executive Council 2017  Toronto

2017-11-29

Panelist

Connecting the Dots Between IT Modernization and DX  Toronto

2018-10-25

Reports (97)

Equinix Expands Canadian Presence by Acquiring 13 Bell Datacenters IDC

Jason Bremner, Jennifer Cooke, Courtney Munroe

2020-06-02

Equinix's purchase of 13 datacenters in Canada strengthens its ability to provide its global digital platform including colocation and interconnection service to retail customers. Enterprise customers relying more on hybrid cloud architectures will benefit from the increased ability to directly connect with cloud and SaaS providers.

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Canadian Federal Government: 2020 Analysis of Department and Ministry Expenditures IDC Canada

Mark Schrutt, Jason Bremner

2020-06-02

This IDC Market Presentation provides an analysis of spending in the Canadian federal government. IDC provides detailed budgetary data on specific departments as well as their spending on information technology and management consulting services. This IDC Market Presentation also includes benchmark and historical data of vendor revenue.

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Innovation Takes Different Forms: Canadian Government-Funded Innovation Accelerators IDC Canada

Mark Schrutt, Jason Bremner

2020-05-19

This IDC Perspective features three different centres that share the objective of driving Canadian innovation. Innovation takes many forms. It is found in years of research for new vaccines or a Starbucks employee who thinks of a better way to handle mobile orders. In the 21st century, innovation has expanded well beyond academia and publicly funded research institutions and into the hallways of Corporate Canada and accelerators located in most large Canadian cities.

"There are well over 100 hubs in Canada. And like innovation itself, these accelerators take various shapes," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research.

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Canadian Infrastructure Outsourcing Services Forecast, 2020–2024 IDC Canada

Jason Bremner

2020-05-15

This IDC study provides IDC's forecast for the Canadian infrastructure outsourcing services market for 2020–2024. It is an update of the previous forecast published in Canadian Infrastructure Outsourcing Services Forecast, 2019–2023 (IDC #CA43804019, May 2019).

"The infrastructure outsourcing market continues to change, and COVID-19 will likely accelerate change. The decline in 1st and 2nd Platform technologies is leading to slow outsourcing spending on these areas, while the growth in 3rd Platform technologies to support digital transformation are increasingly incorporated into outsourcing and managed service engagements," says Jason Bremner, research vice president, Industry and Business Solutions.

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Regional Differences in Digital Transformation Across Canada, 2019 IDC Canada

Jason Bremner

2020-05-06

This IDC Survey studies digital transformation (DX) intentions, priorities, and investment plans by Canadian medium-sized and large organizations to highlight geographical differences by three major regions: Quebec, Ontario, and Western Canada. The study uses data from IDC's DX Executive Sentiment Survey that was collected in July and August 2019. The survey data was collected before the impact of the COVID-19 pandemic on the Canadian and global economy. While the data was collected before COVID-19 pandemic, IDC's opinion is that insights derived from the data remain relevant as 85% of medium-sized and large organizations in Canada are going ahead with DX projects. In total, 2,165 organizations from 27 countries across 17 industries were surveyed, including 230 organizations from Canada. The objective of this IDC Survey document is to assess differences in how organizations across Canada responded to the survey to gain insights into how DX is taking hold across the country.

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Digital Engineering and the Future of Operations IDC

Carrie MacGillivray, Dave McCarthy, Emilie Ditton, Jan Burian, Jason Bremner, Jonathan Lang, Kevin Prouty, Marta Muñoz Méndez-Villamil, Mukesh Dialani, Robert Parker

2020-04-23

This IDC Perspective discusses digital engineering and the Future of Operations. The Future of Operations is upon us and is driving operations to become market driven and resilient. The drive to resilient decision making is the core component of that Future of Operations. But resilient decision making requires a new organization that becomes the main supporting organization for the Future of Operations. That organization is digital engineering.

"Digital engineering is the piece that companies have been missing to become more resilient and to tightly align operations with their customers' needs," say Kevin Prouty, group VP of Energy and Manufacturing Insights. "The convergence of IT and OT is the driving force behind digital engineering and the resiliency at its core."

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All Priorities Aside: The Canadian Government's Singular Response to COVID-19 IDC Canada

Mark Schrutt, Jason Bremner

2020-04-18

This IDC Perspective provides an overview of the actions the federal government is taking and the implications for IT spending in the sector. 2020 is not like any other year. Nearly everything that the Canadian government is doing, including its annual budget, is being dramatically reframed under the backdrop of the COVID-19 epidemic. Instead of anticipated announcements around childcare and middle-class programs, the government is directing over C$100 billion toward COVID-19 response. Rather than providing projections that typically go five years out, the government policies are being continuously rewritten.

"The pandemic that began in China in early December 2019, slowly then rippling through Asia, and finally spreading in every direction across the globe, has changed the Canadian government's spending plans, priorities, and actions," says Mark Schrutt, strategic advisor, Public Sector and Innovation research at IDC Canada.

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Canadian SMB ICT Spending Patterns, 2019 IDC Canada

Jason Bremner

2020-04-16

This IDC Survey studies Canadian small and medium-sized businesses' (SMBs') information and communications (ICT) budgets using survey data from IDC Canada's IT Advisory Panel. The survey data was collected in October 2019 before the impact of the COVID-19 pandemic on the Canadian and global economy. The survey respondents were asked about their 2018 and 2019 ICT spending levels and their spending distributions across hardware, software, telecommunications, and IT services categories as well as internal items like personnel costs. The survey compares responses from three SMB cohorts, organizations with 10–99 employees, organizations with 100–249 employees, and organizations with 250–499 employees. In total, 398 IT executives from SMBs across industries and provinces were surveyed.

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Impact of COVID-19: Canadian IT Services Market IDC Canada

Jason Bremner, Jim Westcott, Nigel Wallis, Vijay Kumar

2020-04-14

This IDC Market Presentation summarizes IDC's initial perspective of the impact of the COVID-19 pandemic on the Canadian IT services market. This Market Presentation provides insights based on IT executive surveys, macroeconomic analyses, and analyst opinion that underlie IDC's spending forecast for 2020 and 2021 for the Canadian IT services market and provides a breakdown of spending growth for project-based, managed, and support and training market segments.

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Digital Transformation in Canadian Banking, 2020 IDC Canada

Robert Smythe, Jason Bremner

2020-04-14

This IDC Tech Buyer Presentation provides a summary of the digital transformation (DX) initiatives within the Canadian financial services sector, with a specific focus on banking. Comprehensive data on the current status, road map, priorities, and progress of DX is outlined within the presentation. The data comes from IDC's 2020 Digital Transformation Leader Global Survey, which included 35 financial services respondents from Canada.

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Canadian Technology Forecast Scenarios, 2020: Cannabis Market Segment IDC Canada

Nigel Wallis, Jason Bremner, Meng Cong

2020-03-31

This IDC study sizes and forecasts the ICT spend by Canadian cannabis companies and looks at its market impact. It addresses a variety of key questions, including the following: What 2nd and 3rd Platform technologies will companies purchase and at what scale?

The study also enables ICT vendors to strategize their go-to-market plan by the cannabis subverticals: production, process manufacturing, distribution, and retail. And IDC includes three different scenarios — baseline, optimistic, and conservative — that delineate the potential spending on IT hardware, software, services, and communications by their respective subcategories. This is the comprehensive study with detailed assumptions by industry sector, technology category, and digital transformation solution. For a summary version of this study, refer to Executive Overview: Canadian Technology Forecast Scenarios, 2020 — Cannabis Market Segment (IDC #CA46013420)

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Contract Analysis: Canadian Federal Government IT Contracts — 2019 in Review IDC Canada

Mark Schrutt, Jason Bremner

2020-03-31

This IDC Tech Buyer Presentation provides an analysis of the IT-related contracts signed by the Canadian government in 2019. The summary outlines all contracts of C$10,000+ in value, covering the areas of hardware, software, IT services, and IT-related business consulting. Various sources include IDC's contract database as well as open government and public accounts reporting of the federal government.

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The State of Digital Transformation, 2020: Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

2020-03-03

This IDC Survey provides a summary of the digital transformation initiatives within the Canadian healthcare sector. Comprehensive data on the current status, road map, priorities, and progress is outlined. The data comes from IDC's Digital Transformation Leader Global Survey, 2020, which included well over 200 respondents from Canada.

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IDC Survey Spotlight: Are Canadian Line of Business and IT Executives Aligned on Digital Transformation's Impact on Corporate Functions? IDC Canada

Jason Bremner

2020-02-18

This IDC Survey Spotlight examines internal alignment of line of Canadian business and IT executives with respect to their views on the impact of digital transformation across corporate functions. In several recent IDC studies, we have seen differences in how these two groups see and value digital transformation. This document examines the differences further by seeing their views on how critical it is to digitally transform individual corporate functions, in support of overall digital transformation in their organizations.

This IDC Survey Spotlight is based on IDC's 2019 Worldwide DX Executive Sentiment Survey, where we asked 230 Canadian organizations about their digital transformation strategies and investment plans. The survey interviewed 110 IT executives and 120 line-of-business executives from across Canada and across industries in organizations with more than 250 employees.

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Partner and Service Transformation in a Digital World: Canadian Channel Survey IDC Canada

Jason Bremner

2020-02-06

This IDC Market Presentation provides insights on how Canadian solution providers are evolving their businesses to meet the needs of Canadian enterprises as they digitally transform. This Presentation draws insights from the Canadian Channel Partner Survey, 2019, jointly fielded by IDC and IT World Canada's Channel Daily News. The survey interviewed 98 channel partners in June and July of 2019. This content was presented to attendees of a channel partner workshop hosted by IT World Canada on September 29, 2019.

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Blueprint to Data-Driven Organizations and Data-Informed Decision Making IDC Canada

Mark Schrutt, Jason Bremner

2020-02-05

This IDC Perspective outlines nine processes that establish the framework to increase the reliability and trust of data in decision making. Most processes, like records and storage management, are not unfamiliar to an organization, but are heightened in the age of data. Others, such as when technology stops and humans take the reins of decision making, are unique to AI and will be a new consideration for most every organization.

The stages that lay the foundation of a data-driven organization are also outlined. Last, the path to becoming more focused on data and using insight to help make decisions is complex and fast moving.

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Managed Network Services Clusters in Canada IDC Canada

Jason Bremner

2020-02-05

This IDC Survey presents the results of a cluster analysis of Canadian companies' use of managed network services. The objective of the document is to identify clusters of companies, with respect to their use of managed network services, to allow service providers to develop specific go-to-market campaigns to address the unique needs of each cluster. Four clusters were identified, and common characteristics and attitudes of the clusters are highlighted in the document. The document is based on IDC Canada's IT Advisory Panel, in which 368 medium-sized and large Canadian companies were interviewed.

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The State of Digital Transformation, 2020: Canadian Government IDC Canada

Mark Schrutt, Jason Bremner

2020-01-29

This IDC Survey provides a summary of the digital transformation initiatives within the Canadian government sectors, with comprehensive data on the current status, road map, priorities, and progress. The data comes from IDC's 2020 Digital Transformation Leader Global Survey, which included well over 200 respondents from Canada.

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IDC FutureScape: Worldwide Services 2020 Predictions — Canada Implications IDC Canada

Jason Bremner, Jim Westcott

2020-01-22

This IDC Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Services 2020 Predictions (IDC #US44800319, October 2019). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"The Canadian IT and business services markets are currently dealing with the challenges of managing existing technologies and solutions while assessing and integrating new and emerging solutions and offerings. This document provides a new assessment of some of these multifaceted issues and how they will impact the Canadian Services market over the course of the next three to five years," says Jim Westcott, research manager, IDC Canada.

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IDC FutureScape: Worldwide National Government 2020 Predictions — Canada Implications IDC Canada

Mark Schrutt, Jason Bremner

2020-01-21

This IDC Tech Buyer Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide National Government 2020 Predictions (IDC #US45588419, October 2019). It provides a detailed perspective on the forces shaping business and the Canadian healthcare market over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"A new way of government continues to emerge in Canada. The shift toward speed, flexibility, and digital enablement continued in 2019. Much of the progress in happening behind the scenes, with the establishment of best practices around governance, project delivery, and frameworks that will enable the expansion of the government's digital footprint," says Mark Schrutt, strategic advisor, Public Sector and Innovation research, IDC Canada.

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Game On! What Sports Can Teach Business About Using Data and Analytics IDC Canada

Mark Schrutt, Jason Bremner

2020-01-20

This IDC Perspective discusses what sports can teach business about using data and analytics. The marketplace is in the midst of a shift from gut and judgement to insight and facts, and sports is no different than any other industry. And, like other sectors, sports is quickly changing. Business and sports also have a lot in common such as a focus on winning and maximizing revenue. There are certain factors, though, that separate best-in-class businesses from others and championship teams, one being the ability to drive insight from data and apply it into action and decision making.

"Sports teams drive similar benefits from AI and data-driven decision making as businesses do, revolving around performance and maximizing revenue," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research. "They also face similar challenges around data governance/silos, trust, and culture that makes it hard to demonstrate results, get budget, and recruit talent."

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Next-Generation Payments in Canada IDC Canada

Robert Smythe, Jason Bremner

2019-12-31

This IDC Perspective identifies the initiatives that are underway today to generate next-generation payment in Canada. The major focus today is providing new Payments Canada systems that can deliver near-real-time payment capabilities. One gap that exists is the lack of visibility on how the large banks and payment systems contenders will interface with the new Payments Canada systems.

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The 2019 Canadian IT Skills Gap Report IDC Canada

Jason Bremner

2019-12-06

This IDC Survey explores the status of the gap in the demand for IT skills in Canadian organizations and current supply of those skills in Canadian labor market. As a result of this gap, organizations turned to externally sourcing IT staff through contracting out, onshore outsourcing, and offshore outsourcing. IDC estimates that the Canadian IT skills gap in 2018 was 47,000 full-time employees (FTEs). The IT skills gap in Canada continues to affect more organizations, with 96% of organizations say they have an IT skills gap in 2019. IDC provides a strategy framework to support organizations in addressing their long-term IT skills gap and their talent requirements.

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Bridging the 2020 Gap: Building Capacity and Capabilities in Canadian Government IDC Canada

Mark Schrutt, Jason Bremner

2019-12-03

This IDC Perspective reflects the interviews IDC had with government executives over the past quarter and the public sector achievements of 2019.

A new way of government continues to emerge in Canada. The shift toward speed, flexibility, and digital enablement continued in 2019. Yet different sectors of the government move at different paces. The hallmarks of this past year such as open government and one of the most downloaded apps, WeatherCAN, are some of the year's greatest achievements in Canadian technology.

"Areas such as the innovation unit of Environment Canada and BC Digital, whose leaders IDC interviewed for this document, are engaging users, redesigning processes, and quickly rolling out solutions that better meet the needs of citizens," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research. "Other parts of the government are held back due to a shortage of resources and skills, outdated procurement approaches, and a culture that has not quite made the shift to a digital mindset."

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IDC FutureScape: Worldwide Health Industry 2020 Predictions — Canada Implications IDC Canada

Mark Schrutt, Jason Bremner

2019-12-03

This IDC Tech Buyer Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Health Industry 2020 Predictions (IDC #US44351519, October 2019). It provides a detailed perspective on the forces shaping business and the Canadian healthcare market over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"The desire for change and improvement is being met head-on with the realities of Canadian healthcare. Publicly funded systems have tremendous benefits, but there are challenges as well. There are tensions surrounding the drivers to digital healthcare and the cost and priorities that exist today, creating a growing divide between aspiration and capabilities," says Mark Schrutt, strategic advisor, Public Sector and Innovation research, IDC Canada.

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Market Analysis Perspective: Canadian Managed Cloud Services, 2019 IDC Canada

Jason Bremner

2019-11-09

This IDC Market Analysis Perspective provides detailed information on Canadian customer adoption and spending on managed cloud services. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management, hosted application management, hosting infrastructure services, IT outsourcing, and network and endpoint outsourcing.

This document provides insights into trends affecting adoption of these services, the competitive landscape servicing customers, and customer needs. This document also provides guidance for managed cloud service providers to address customer needs and compete against other vendors.

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Cisco Canada Analyst Day 2019: Key Takeaways IDC Canada

Jason Bremner, Lars Goransson, Megha Kumar, Nigel Wallis

2019-11-06

This IDC Market Note provides IDC analyst impressions of Cisco Canada's Analyst Day 2019 held in Toronto, Canada, on October 3, 2019. The main theme of the event was innovation, and the event was hosted at Cisco's Toronto Co-Innovation Centre. Cisco Canada's executive leadership outlined how recent acquisitions and product launches fit into its local strategy. They further outlined changes to the go-to-market strategy.

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The Shift Toward Cloud in the Canadian Government, 2019 IDC Canada

Mark Schrutt, Jason Bremner

2019-11-05

This IDC Survey analyzes the adoption of various cloud services in the Canadian federal, provincial, and municipal governments. This IDC Government Insights presentation provides current data on adoption, budget, and life-cycle planning for cloud services, including software-, platform-, and infrastructure as a service.

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Managed Cloud Services Adoption in Canada, 2019 IDC Canada

Jason Bremner

2019-10-25

This IDC Survey document examines various conditions and issues supporting the adoption of managed cloud services in Canada based on early adopters in other geographies. With greater adoption of public and private cloud services, Canadian companies have increasingly considered using managed cloud services like their peer groups worldwide have done. However, as seen in adoption of other cloud services, Canadian organizations have different reasons to adopt cloud services, and different preferences in services, than peers in other countries.

This IDC Survey examines several key adoption issues for Canadian customers of managed cloud services based on similar, previous IDC studies from other countries. This Survey draws responses from 299 large and medium-sized organizations surveyed as part of the IDC Canada's IT Advisory Panel n2, 2019.

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IDC Innovators: Canadian Insurance Sales Automation, 2019 IDC Canada

Robert Smythe, Jason Bremner

2019-10-15

This IDC Innovators study profiles Chisel AI, Finaeo, League, PolicyMe, and ProNavigator that offer solutions that enhance insurance sales processes using advanced technologies such as AI, natural language, cognitive processes, and cloud. These five insurtechs are focused on increasing the efficiency of insurance sales processes and facilitating the introduction of new products solutions across the P&C industry. The industry is striving to move away from processes that require extensive manual intervention to digital solutions and innovative products that have the potential to transform it. These include digitizing the sales process by using voice and text interactions that minimize the need for human intervention.

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Canadian IT and Business Services Market Shares, 2018: The Professional Services Sector Shines IDC Canada

Jim Westcott, Jason Bremner

2019-10-15

This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers as well as additional IDC primary research and information presented in the public domain.

"In 2018, vendor revenue results generally demonstrate that end users are working within their IT budgets to transform their organizations' IT competitiveness. In this competitive market, vendor results vary by the success of vendors to transform their offerings and capabilities to support the digital transformation initiatives of their customers," says Jim Westcott, research manager, IDC Canada.

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Scaling Up: Canadian Superclusters Update, 2019 IDC Canada

Mark Schrutt, Jason Bremner

2019-10-05

This IDC Perspective provides an update on Canada's Innovation Superclusters Initiative. It has been a year and a half since the federal government announced the five superclusters that would receive funding of C$1 billion to create the supercluster program. The five superclusters have been very busy since that time. Most have management and a board of directors in place that represent the private sector and academia, along with one nonvoting government seat per cluster. Agreements between the government and privately run nonprofit superclusters were structured with transparency and reporting responsibility built in, while also protecting the intellectual property investments of the supercluster members. Membership programs were designed with staffing (relatively small — the Protein Industries Supercluster has

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Canadian ICT Forecast, 2019–2023 IDC Canada

Jason Bremner, Meng Cong, Lawrence Surtees

2019-09-30

This IDC study outlines IDC Canada's forecast for the Canadian information, communications, and technology (ICT) market for the 2019–2023 forecast period. It updates our previous forecast published in Canadian ICT Forecast, 2018–2022 (IDC #CA42529318, December 2018).

"The Canadian ICT market grew 2.9% in 2018 — much faster than originally expected — as it goes through a transition to the 3rd Platform. Canadian ICT spending surpassed C$105 billion last year. By 2023, the end of our current forecast period, ICT spending will reach almost C$117 billion. This will be dominated by 3rd Platform's pillar and innovation accelerator technologies, making the Canadian market look very different than it does today with vendors pursuing expanded market opportunity in adjacent segments," says Jason Bremner, research vice president, Industry and Business Solutions.

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Market Analysis Perspective: Canadian Cloud Services, 2019 IDC Canada

Megha Kumar, Jason Bremner

2019-09-30

This IDC Market Analysis Perspective (MAP) presents IDC's view of the Canadian public cloud services markets, with insights into adoption, trends impacting uptake and five-year forecasts of public cloud services, and provides high-level guidance to vendors in the space.

The public cloud services market in Canada continue to evolve as organizations increasingly lean toward cloud services to augment existing workloads. Customers need to contend with hybrid and multicloud environments as they adopt the right cloud by workload. This IDC MAP draws from the Worldwide Public Cloud Services Tracker, 2H18, IDC's Canadian IT and Business Advisory Panel, and other sources to provide a comprehensive view of the public cloud services market in Canada.

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Buyers Guide 2019: Canadian Datacenter Services IDC Canada

Jason Bremner

2019-09-23

This IDC Market Presentation provides an overview of the datacenter and infrastructure-based cloud services markets. As part of IDC's ongoing work in the area of datacenter-managed services, we explored the datacenter service provider landscape and associated buyer decision criteria for selecting datacenter services. Specifically, IDC's research profiles leading datacenter services firms, as well as cloud infrastructure–as-a-service (IaaS) providers. This is our fifth IT Buyer Guide for Canadian Datacenter Services.

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The 2019 Canadian Government IT Skills Gap Report IDC Canada

Mark Schrutt, Jason Bremner

2019-09-09

This IDC Survey reviews the public sector findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. In 2018, IDC estimated the number of contractors at 54,000 people and the cost to Canadian organizations at close to C$1 billion. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources in the public sector.

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Contract Analysis: Canadian Federal Government IT Contracts, 2015–2019 IDC Canada

Mark Schrutt, Jason Bremner

2019-09-06

This IDC Market Presentation provides an analysis of the IT-related contracts signed by the Canadian government from 2015 to the first half of 2019. The summary outlines all contracts of C$10,000+ in value covering the areas of hardware, software, IT services, and IT-related business consulting. Various sources include IDC's contract database as well as open government and public accounts reporting of the federal government.

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Are Some Managed Network Services More Commonly Outsourced in Groupings? IDC Canada

Jason Bremner

2019-09-06

This IDC Survey Spotlight examines the network services that Canadian companies have outsourced to determine if there are patterns of managed network services that service providers can follow to expand their services footprints in their clients. Accurately anticipating the "next most likely" service to be outsourced, based on what customers have currently outsourced, can improve a provider's win rate and lower its selling expenses.

This IDC Survey Spotlight is based on IDC Canada's 2018 IT Advisory Panel n7 Survey that was conducted in September 2018 and collected responses from 368 Canadian organizations with more than 100 employees across industries and provinces.

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Managed Network Services Provider Preferences in Canada, 2019 IDC Canada

Jason Bremner

2019-09-05

This IDC Survey compares which types of providers that current customers use today and those that future users prefer to use for various managed network services. The objective of this IDC Survey is to determine if future users of managed network services will prefer provider types that existing customers use today. This IDC Survey draws from responses from 368 large and medium-sized organizations surveyed as part of IDC Canada's IT Advisory Panel n7, 2018.

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Worldwide Managed Cloud Services Forecast, 2019–2023: An Extraction View of Technology Outsourcing Services Markets IDC

David Tapper, Jason Bremner, Francesca Ciarletta, Cathy Huang, Vladimir Kroa, Vijay Kumar, Peter Marston, Satoshi Matsumoto, Courtney Munroe, Daniel Povis, Waldemar Schuster, Takuya Uemura, Seiichiro Yoshii

2019-09-05

This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2019–2023 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). For details on the definitions of managed cloud services, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2019, IDC #US43778719, February 2019).

This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments.

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IDC Innovators: Canadian Insurance Admin Automation, 2019 IDC Canada

Robert Smythe, Jason Bremner

2019-08-26

This IDC Innovators study profiles Baseline Telematics, ClientDesk, Encircle, and IMETRIK that offer solutions that enhance insurance admin processes and allow the effective handling of new solutions like usage-based insurance (UBI). The five insurtechs identified in this document are focused on increasing the efficiency of insurance administrative processes and facilitating the introduction of new solutions across the P&C industry. The industry is striving to move away from processes that require extensive manual intervention and traditional solutions to digital solutions and innovative products that have the potential to transform it. These include offering usage-based insurance and automating claims management processes and client interface enhancements.

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The State of Digital Transformation, 2019: Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

2019-08-06

This IDC Tech Buyer Presentation provides a summary of the digital transformation initiatives within the Canadian healthcare sector. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the presentation. The use of third-party services is also summarized, along with recommendations to advance the use of digital in the Canadian healthcare segment.

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IDC PeerScape: Practices for Including Cloud Services into Outsourcing Contracts in Canada IDC Canada

Jason Bremner, John Zhang

2019-07-25

This IDC PeerScape offers advice for chief information officers (CIOs), sourcing executives, and other business executives for including cloud services into outsourcing contracts based on approaches taken by member companies of the Centre for Outsourcing Research and Education (CORE) based on interviews with 10 CORE member organizations that buy outsourced services from external service providers. IDC worked with CORE in 2018 to determine the impact on IT outsourcing engagements due to the adoption of cloud services, in terms of impact on people, pricing and costs, security and governance, and automation of service delivery. Best practices from three areas of cloud adoption are discussed in the document: security, cost management, and skills gap. Companies created security checklists to mitigate security risks and retain control of security when working with external vendors. They also filled the skills gap and minimized cost unpredictability by collaborating with their outsourcing service providers.

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The State of Digital Transformation, 2019: Canadian Government IDC Canada

Mark Schrutt, Jason Bremner

2019-07-10

This IDC Tech Buyer Presentation provides a summary of the digital transformation initiatives within the Canadian government sectors. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the presentation. In addition, recommendations to advance the use of digital in Canadian government are provided.

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Boomer Tech Canada: Opportunities in Age-in-Place, Independent, and Assisted Living Environments IDC Canada

Mark Schrutt, Jason Bremner

2019-07-05

This IDC Market Perspective looks at the opportunities in age-in-place, independent, and assisted living environments. In just one generation from now, half of the Canadian population will be 55 and older. Over that period of time, over C$3 trillion will be spent on medical care — educating, preventing, and caring for seniors. By 2050, the healthcare bill for senior care is projected to represent 6% of Canada's GDP. But these dollars will shift over the next three decades. As seniors live longer, healthier lives, the dollars for preventive care will increase, as will the healthcare investments in home and remote care. Spending will also follow the pattern already in place, with a higher proportion going to the 70+ population. Yet these dollars will need to be extended as people increasingly choose to stay in age-in-place environments.

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Hand in Hand: The Use of Data in Canadian Government Decision Making IDC Canada

Mark Schrutt, Jason Bremner

2019-06-30

This IDC Perspective discusses the use of data in Canadian government decision making.

Data is changing decision making in the government. There is a shift in the use of facts and intuition. It is becoming easier to tell the difference between background noise or static and the true signals of change but, more importantly, to get the balance right between data, impartiality, and empathy. The pace of change has also pushed the advances of technology forward, sometimes faster than we can catch up.

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Analytics in Financial Services in Canada, 2019 IDC Canada

Jason Bremner, John Zhang

2019-06-26

This IDC Survey reviews the financial services sector findings from IDC's primary research on the adoption of analytics in Canada. In October 2018 and April 2019, IDC surveyed 310 and 301 respondents, respectively, including respondents from the financial services sector, asking enterprise IT and business decision makers about their perception of analytics and/or artificial intelligence and their plans for deployment.

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IDC Market Glance: Service Providers in Canada, 2Q19 IDC Canada

Jason Bremner, Vijay Kumar

2019-06-12

This IDC Market Glance provides an overview of the current service provider landscape in Canada, describes the structure and segments of the market, and identifies providers participating in each segment.

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Canadian Bank Contact Centers Directions, 2019 IDC Canada

Robert Smythe, Jason Bremner

2019-06-05

This IDC Perspective looks at the trends and intentions of Canadian financial institutions regarding the provision of the contact center services. Information on the overall expenditures for contact center software is provided. Details on contact center software and services are also provided. Canadian financial institutions are increasingly looking at the use of client-centric omni-channel contact center solutions. Where specific financial institutes initiatives are identified, the information provided comes from publicly available sources.

According to Robert Smythe, IDC associate, IDC Financial Insights, "Canadian banks are exploring how artificial intelligence (AI), machine learning, cognitive processes, and robotics can improve client experience when interfacing with contact centers. Financial institutions are also looking at the use of cloud-based contact center solutions to facilitate the implementation of advanced contact center solutions."

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Big Data Decision Making: Rebalancing Intuition and Data in a Digital World, Part 2 IDC Canada

Mark Schrutt, Jason Bremner

2019-06-05

This IDC Perspective examines how organizations need to find the right balance between intuition and data in a digital world. The biggest threat corporate management faces is the disruption that is changing the way business is done from industries as diverse as mining, retail, and healthcare. It is no longer a question of if, but when. Analytics has emerged as a wedge that differentiates the winners from the losers. There is no argument that, when it comes to strategic decisions, the more information, the better. Yet 40% of the strategic decisions made by enterprise-size companies are based completely or mostly on intuition. The case for intuition is primarily based on a firm's historical decision-making culture and "why mess with success" attitude. Intuition (or a lucky streak) can steer you in the wrong direction.

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Big Data Decision Making: Rebalancing Intuition and Data in a Digital World, Part 1 IDC Canada

Mark Schrutt, Jason Bremner

2019-05-31

This IDC Perspective focuses on the current state of decision making and the pressures organizations are under to move toward more data-driven decision making, the key factor being digital disruption. With retrospect, you can get an understanding of where decision making is heading. Historical data has been the mainstay in forecasting and decision making for centuries. But companies want to and need to do more. The stakes are too high. Businesses are using data to be much more predictive and much more accurate in their decision making. They also see encouraging returns, with best-in-class organizations driving improved productivity and revenue opportunities resulting in an ROI of 50%+ on their data-driven decisions.

"Data will reshape decision making, frequently automating many tactical processes such as supply chain and customer acquisition, and constantly rebalancing the optimal use of intuition, judgement, and experience," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research, IDC Canada.

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PwC 2019 Risk Summit: Risks in Managing Digital Transformation — Canadian Takeaways IDC Canada

Jason Bremner

2019-05-28

This IDC Market Note discusses key themes from PwC's Risk Summit held in Boston in March 2019.

"It is clear that Canadian organizations are early in their digital maturity. As such, they can learn from the experiences of peers in their industries around the world to learn how they deal with risks that will arise as they undertake digital transformation initiatives, like PwC shared with clients at its 2019 Risk Summit," according to Jason Bremner, research vice president, IDC Canada.

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Canadian Federal Government: 2019 Analysis of Department and Ministry Expenditures IDC Canada

Mark Schrutt, Jason Bremner

2019-05-06

This IDC Market Presentation provides an analysis of spending in the Canadian federal government. IDC provides detailed budgetary data on specific departments as well as their spending on information technology and management consulting services. This IDC Market Presentation also includes benchmark and historical data of vendor revenue.

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Canadian Federal Government: 2019 Analysis of Crown Corporation Expenditures IDC Canada

Mark Schrutt, Jason Bremner

2019-05-06

This IDC Market Presentation provides an analysis of spending for select Canadian Crown Corporations. IDC provides detailed budgetary data on specific Enterprise and Consolidated Crown Corporations, as well as their spending on information technology and management consulting services. This IDC Market Presentation also includes benchmark and historical data of vendor revenue.

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Canadian Infrastructure Outsourcing Services Forecast, 2019–2023 IDC Canada

Jason Bremner

2019-05-03

This IDC study provides IDC's forecast for the Canadian infrastructure outsourcing services market for 2019–2023. It is an update of the previous forecast, Canadian Infrastructure Outsourcing Services Forecast, 2018–2022 (IDC #CA42528818, May 2018).

"Infrastructure outsourcing is not going away, but it is changing. The decline in 1st and 2nd Platform technologies is leading to slow outsourcing spending on these areas, while the growth in 3rd Platform technologies, like cloud, mobility management, IoT, and security, is leading to infrastructure outsourcing and managed services of those areas," says Jason Bremner, research vice president, Industry and Business Solutions.

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IDC MarketScape: Canadian Datacenter Operations and Management Services 2019 Vendor Assessment IDC Canada

Jason Bremner

2019-04-24

This IDC study represents a vendor assessment of the datacenter operations and management services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the strategies and capabilities of providers to address the needs of Canadian organizations as they consider sourcing datacenter services operations and management services. This evaluation is based on a comprehensive set of parameters important to meeting the customer's current and future needs. This IDC MarketScape covers 16 vendors participating in the Canadian datacenter services operations and management services market.

"The cost to stand-up, retrofit, and expand high-quality, high uptime, and secure in-house datacenter infrastructure to support digital initiatives continues to rise. As such, we see the build versus buy decision comes into play, with the result being more Canadian businesses multisourcing cloud services and remote datacenter services and integrating them with on-premise systems for hybrid computing platforms to run workloads in the delivery model and location that balances performance, security, and cost," says Jason Bremner, research vice president, Industry and Business Solutions.

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The 2019 Canadian Budget: Designed for the Near Term IDC Canada

Mark Schrutt, Jason Bremner

2019-03-31

This IDC Perspective discusses the 2019 Canadian budget, which set all-time highs, coming in at C$355 billion with C$22.8 billion in new spending. With recent revenue higher than anticipated, there was plenty of room and opportunity to reduce the C$18 billion deficit. Instead, the government decided to spend its tax surplus on incentives that appeal to the electorate in preparation for the fall election. As such, the budget was short term by design, with the majority of the programs that directly affect people coming onstream immediately.

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IBM Think 2019 — Canadian Takeaways IDC Canada

Jason Bremner

2019-03-28

This IDC Market Note discusses key themes, announcements, and customer examples relevant to the Canadian ICT market from IBM's Think user conference held in San Francisco in February 2019.

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Explore, Evaluate, Purchase: A View on the Technology Buyer's Journey in Canada IDC Canada

Jason Bremner, Vijay Kumar

2019-03-28

This IDC Survey highlights the behavioral change of IT buyers in the buying process for an IT purchase. IT buyers are looking for marketing resources (influencers or other digital sources) as their key source of information for decision making. Availability of appropriate digital marketing resources and nurturing them based on their footprints will be the path to success.

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Is There a DX Knowledge Paradox in Canada? IDC Canada

Jason Bremner

2019-03-18

This IDC Survey Spotlight compares the degree of DX familiarity among different executive levels in Canadian organizations. The data in this IDC Survey Spotlight indicates that a DX knowledge paradox among Canadian executive exists today. By understanding the degree of familiarity with DX plans, vendors can help educate executives on how to improve their DX plans and initiatives and accelerate DX maturity in Canada.

This IDC Survey Spotlight is based on IDC's IT Infrastructure Trends Study conducted in June and July 2018. The IT Infrastructure Trends Study surveyed 100 respondents with titles of director level or higher from organizations in Western Canada, Ontario, and Quebec with annual revenue of $50 million or more.

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The State of Cloud Adoption in Small and Medium-Sized Businesses IDC Canada

Vijay Kumar, Jason Bremner

2019-03-14

This IDC Survey explores the cloud adoption trend in small and medium-sized businesses (SMBs). IDC's research suggests that SaaS has been the most adopted cloud service in SMBs compared with IaaS or PaaS. This study also explores the current and future state of cloud services adoption for key functional areas and why SMBs deployed cloud services and their cloud maturity levels.

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Five Key Steps Canadian CIOs Should Take to Drive More Value from Digital Technologies IDC Canada

Mark Schrutt, Jason Bremner

2019-03-08

This IDC Perspective provides an overview of new approaches to address the changes in supporting information technology (IT). The pace of business is changing, getting faster, and more demanding, with customers coming into focus as the driving force. Technology is at the heart of this change. If companies are not looking at digital as the engine of growth, they are looking in the wrong direction.

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IBM Think 2019 Chapter 2 Focuses on Hybrid Cloud, AI, Platforms and Scale: A Services View IDC

Jason Bremner, Alison Close, Jennifer Hamel, Leslie Rosenberg, David Tapper

2019-02-22

This IDC Link discusses the announcement made at IBM's Think 2019 event held in San Francisco February 11-14th. This document will specifically discuss strategic comments surrounding IBM Services – Global Business Services (GBS), Global Technology Services (GTS) and managed cloud services.

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IDC's Worldwide Managed Cloud Services Taxonomy, 2019 IDC

David Tapper, Jason Bremner, Francesca Ciarletta, Cathy Huang, Vladimir Kroa, Peter Marston, Satoshi Matsumoto, Courtney Munroe, Daniel Povis, Waldemar Schuster, Jonathan Tullett, Takuya Uemura, Seiichiro Yoshii, Petr Zajonc

2019-02-21

This IDC study provides a detailed view of IDC's taxonomy for the extraction market called managed cloud services (MCS) that incorporates IDC's five technology outsourcing services foundation markets and its relationship to the overall portfolio of different types of cloud engagements. This taxonomy highlights how MCS is segmented into three primary markets of managed private cloud, managed hybrid, and managed public cloud services and further refines these primary managed cloud services into a set of secondary markets within MCS. Finally, this taxonomy also provides a detailed framework of the role and structure of service integration and cloud management platform (CPM) and how MCS is part of an evolution of technology operations that is replacing traditional (noncloud) technologies and architectures.

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IDC Innovators: Canadian FinTech-Enhanced Wealth Management Solutions, 2019 IDC Canada

Robert Smythe, Jason Bremner

2019-02-07

IDC Innovators are emerging vendors with revenue

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Canadian Provincial and Municipal Government Digital Technology Market Overview, 2019 IDC Canada

Mark Schrutt, Jason Bremner

2019-02-06

This IDC Presentation looks at the digitally based transformation occurring in the Canadian provincial and municipal governments. This IDC Presentation provides the projected spending in digital technologies over the next 36 months in 3rd Platform and innovation accelerator categories. The 3rd Platform refers to cloud computing, analytics, and mobility while accelerators include cognitive, IoT, and other emerging technologies. By leveraging IDC's 3rd Platform Spending Guide, 2H18, this IDC Presentation outlines the external spending by Canadian government in hardware, software, and services. IDC also used our survey data from 2018 that asked over 400 respondents, including 80 in the public sector, their views on the benefits, challenges, and use of digital technologies.

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Canadian Financial Services Survey: Consumer Financial Services Preferences, 2018 IDC Canada

Robert Smythe, Jason Bremner

2019-01-30

This IDC Perspective looks at the demographic profile of Canadian bank clients along with their use of technology to support their banking needs. Data was obtained via an online survey involving more than 1,000 respondents. The survey results provide a good overview of the profile of financial institution (FI) clients in Canada and their preferred method of interfacing with their financial institution.

"When looking at new digital channel offerings, it is important for financial institutions to continue to ensure that they provide real benefits for a broad range of client types, along with being easy to use. The current status where 87% of FI clients use digital channels most frequently for their interactions with their prime financial institution is remarkable," says Robert Smythe, associate analyst, IDC Financial Insights.

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The 2019 Canadian Federal Government Digital Technology: Market Overview IDC Canada

Mark Schrutt, Jason Bremner

2019-01-22

This IDC Presentation looks at the digitally based transformation occurring in the Canadian federal government. This Presentation provides the projected spending in digital technologies over the next 36 months in 3rd Platform and innovation accelerator categories. The 3rd Platform refers to cloud computing, analytics, and mobility, while accelerators include cognitive, IoT, and other emerging technologies. By leveraging IDC's 3rd Platform Spending Guide, 2H18, this Presentation outlines the external spending by Canadian government in hardware, software, and services. IDC also used our survey data from 2018 which asked over 400 respondents, including 80 in the public sector, their views on the benefits, challenges, and use of digital technologies.

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IDC FutureScape: Worldwide Services 2019 Predictions — Canada Implications IDC Canada

Jim Westcott, Jason Bremner

2019-01-21

This IDC Tech Buyer Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Services 2019 Predictions (IDC #US43253918, October 2018). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"The Canadian IT and business services markets have entered the next chapter of DX evolution with innovative business operations impacting platforms, consumer expectations, and the future of work. These new predictions for 2019 listed in this document outline IDC Canada's view of key trends and issues impacting the markets for IT and business services," says Jim Westcott, research manager, IDC Canada.

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The 2019 Canadian Healthcare Digital Technology: Market Overview IDC Canada

Mark Schrutt, Jason Bremner

2019-01-18

This IDC Presentation looks at the digitally based transformation occurring in Canadian healthcare. This document provides the projected spending in digital technologies over the next 36 months in 3rd Platform and innovation accelerator categories. 3rd Platform refers to cloud computing, analytics, and mobility, while innovation accelerators include cognitive, IoT, and other emerging technologies. Leveraging IDC's 2H18 3rd Platform Spending Guide, this document outlines the external spending by Canadian healthcare in hardware, software, and services. IDC also used our survey data from 2018, which asked 400+ respondents, including 80 in the public sector, and their views on the benefits, challenges, and use of digital technologies.

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Citizen First: Canadian Government Executive Perspectives and Priorities for 2019 IDC Canada

Mark Schrutt, Jason Bremner

This IDC Perspective captures the trends and goals for Canadian government for 2019, along with guidance for public sector technology leaders. There is a realization within Canadian government that it needs to change. The ambition is to be faster, provide a better experience, and drive higher levels of satisfaction among citizens and businesses that deal with the government.

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Canadian ICT Forecast, 2018–2022 IDC Canada

Jason Bremner

This IDC study outlines IDC Canada's forecast for the Canadian information, communications, and technology (ICT) market for the 2018–2022 forecast period. It updates our previous forecast published in Canadian ICT Forecast, 2017–2021 (IDC #CA41245017, July 2017).

"The Canadian ICT market grew 4.0% in 2017 — faster than expected — as it goes through a transition to the 3rd Platform. Canadian ICT spending surpassed C$105 billion last year. By 2022, the end of our current forecast period, ICT spending will reach almost C$117 billion. This will be dominated by 3rd Platform's pillar and innovation accelerator technologies, making the Canadian market look very different than it does today with vendors pursuing expanded market opportunity in adjacent segments," says Jason Bremner, research vice president, Industry and Business Solutions.

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IDC FutureScape: Worldwide Health Industry 2019 Predictions — Canada Implications IDC Canada

Mark Schrutt, Jason Bremner

This IDC Tech Buyer Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Health Industry 2019 Predictions (IDC #US43122618, October 2018). It provides a detailed perspective on the forces shaping business and the Canadian healthcare market over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

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What Multicloud Provider Strategies Are Canadian Financial Services Companies Using? IDC Canada

Jason Bremner

2018-11-28

This IDC Survey Spotlight examines what strategies that financial services firms in Canada are using for multiple cloud providers. The financial service industry represents a very large market opportunity for cloud services. Accurately anticipating the strategies customers in this segment will use to source cloud services can shape how providers can target prospective financial services customers better.

This IDC Survey Spotlight is based on IDC's 2018 CloudView Survey conducted in May 2018. IDC's 2018 CloudView Survey polled 5,740 organizations across 32 countries and several dozen major industries to collect information on cloud adoption, cloud maturity, and preferences and attitudes toward the cloud.

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The 2018 Canadian IT Skills Gap Report IDC Canada

Vijay Kumar, Jason Bremner

2018-11-14

This IDC Survey explores how Canadian companies approach IT skills shortages. IDC's research suggests that the Canadian IT skills gap in 2017 was estimated to be 42,000 full-time equivalent (FTE). This number represents the total number of FTE roles that were unfilled due to the lack of internal resources or an inability to directly recruit IT staff in a satisfactory manner. This document also explores the types of positions that are experiencing IT skills shortages and the strategies used by Canadian companies to address these shortages and shows the lack of IT skills gap in 3rd Platform and innovator accelerator technologies.

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Outsourcing in an As-a-Service World: Managing Costs in Unpredictability IDC Canada

John Zhang, Jason Bremner

2018-11-14

This IDC Perspective is the third of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of identifying the cost drivers of cloud adoption and the factors contributing to cost unpredictability to cloud adoption.

"Capital and operating costs are typically important factors in IT decisions and drivers to outsource services. While cloud computing can lower costs, it can also lead to unpredictable costs that are hard to plan for. Organizations should gain a clear understanding of the true cost of cloud adoption and accurately budget for those costs," says John Zhang, research analyst, Industry and Business Solutions, IDC Canada.

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Outsourcing in an As-a-Service World: Implications of Cloud Services on Staffing IDC Canada

Jason Bremner, Vijay Kumar

2018-11-12

This IDC Perspective is one of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of impact on people, pricing and costs, security and governance, and automation of service delivery.

"Staffing the right skills is often a challenge with the evolution of newer technologies in the industry. Cloud-related positions with specific skill areas around architecture and migration appear to be a challenge in the Canadian market," according to Vijay Kumar, senior analyst, Industry and Business Solutions. "The historical distinction of in-house and outsourced is going to dissolve in the 'As a Service' world, and outsourcing will be a key method to address cloud staffing challenges."

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The 2018 Canadian Government IT Skills Gap Report IDC Canada

Mark Schrutt, Jason Bremner

2018-10-31

This IDC Survey reviews the public sector findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. IDC most recently estimated the number of contractors at 54,000 people, and this cost Canadian organizations close to C$1 billion. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources in the public sector.

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IDC Innovators: Canadian Fintech-Enabled Lending Solutions, 2018 IDC Canada

Robert Smythe, Jason Bremner

2018-10-30

IDC Innovators are emerging vendors with revenue

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Outsourcing in an As-a-Service World: Security, Data Ownership, and Governance IDC Canada

Vijay Kumar, Jason Bremner

2018-10-18

This IDC Perspective is one of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of impact on people, pricing and costs, security and governance, and automation of service delivery.

Security is the most important hinderance to cloud adoption for most organizations and the topic of security has risen to the board of directors in organizations of all sizes. "Organizations that are well versed in sourcing externally managed services appear to be planning appropriately for using cloud services in a secure manner by learning from their experiences in outsourcing to effectively govern the relationships with cloud providers," according to Jason Bremner, vice president, Industry and Business Solutions.

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Outsourcing in an As-a-Service World: Impact of AI and RPA in Outsourcing IDC Canada

John Zhang, Jason Bremner

2018-10-16

This IDC Perspective is first of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of evaluating the current status of AI and RPA adoption, the barriers and inhibitors to adoption, and the impact of cloud on AI adoption.

"AI and RPA are seeing strong interest among Canadian organizations today as they look to streamline operations and improve customer service. However, RPA is seeing more projects by enterprises because they get the benefits of automation without significant change to workflows," according to Jason Bremner, research vice president, Industry and Business Solutions.

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Highlight Cases: Canadian Government Innovation IDC Canada

Mark Schrutt, Jason Bremner

2018-10-06

This IDC Tech Buyer Presentation provides case studies on Canadian Federal Government Innovation Centres and innovation activity. It includes centres in various departments and ministries, as well as government branches such as Elections Canada and the Canadian Digital Services.

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Calgary Drop-In Centre: A Buyer Case Study on DX in Canada IDC Canada

John Zhang, Jason Bremner

2018-09-29

This IDC Perspective examines how Calgary Drop-In Centre (the DI) is looking to utilize cloud, blockchain, and other technologies to improve operational efficiency, enhance communication with partner agencies, and improve the well-being of its clients.

"The DI is a great example of DX as it illustrates that organizations of all shapes and sizes can transform using digital technologies with strategic alignment to the business and thoughtful execution," says Jason Bremner, research vice president, IDC Canada.

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The State of Canadian Datacenters, 2018: Public Sector IDC Canada

Mark Schrutt, Jason Bremner

2018-09-26

Sep 2018

This IDC Survey examines certain key trends in the Canadian public sector datacenter market. This Survey leverages data from IDC's annual survey on Canadian datacenters. The survey was in field during March 2018.

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Cross-Canada Healthcare: Step-by-Step Approach to Selling to Healthcare IDC Canada

Mark Schrutt, Jason Bremner

2018-09-17

Sep 2018

This IDC Market Presentation provides a comprehensive overview of the Canadian healthcare system, with specific focus on the IT buying environment for hospitals located across the provinces. IDC interviewed a dozen stakeholders on their view of the opportunities and challenges and the buying situation in the various regions throughout Canada.

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Worldwide Managed Cloud Services Forecast, 2018–2022: An Extraction View of Technology Outsourcing Services Markets IDC

Cathy Huang, Courtney Munroe, Daniel Povis, David Tapper, Douglas Hayward, Francesca Ciarletta, Jason Bremner, Jonathan Tullett, Peter Marston, Petr Zajonc, Satoshi Matsumoto, Seiichiro Yoshii, Takuya Uemura, Vladimír Kroa, Waldemar Schuster

2018-09-11

Sep 2018

This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2018–2022 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). This is the first forecast for this market (for more details, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2017, IDC #US43147017, October 2017).

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Google Cloud Next '18 — Canadian Takeaways IDC Canada

Jason Bremner

2018-08-31

This IDC Market Note discusses key themes, announcements, and customer examples that IDC sees as particularly relevant to the Canadian market that we heard during Google Cloud Next '18 held July 2018 in San Francisco. "Google Cloud Next '18 was all about showing the company's momentum in the cloud market and especially in enterprise organizations," according to Jason Bremner, research vice president, IDC Canada. "Announcements relating to its hybrid cloud strategy, its AI technologies, and its G Suite platform will intensify competition in the Canadian cloud market."

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Market Analysis Perspective: Canadian Public Cloud Services, 2018 IDC Canada

Jason Bremner, Julie Ross

2018-08-28

This IDC Market Analysis Perspective (MAP) presents IDC's view of the Canadian public cloud services market, with insights into cloud adoption and buyer needs, a competitive assessment of the IaaS and PaaS markets, and five-year forecasts of public cloud services segmented by SaaS, PaaS, and IaaS, and provides high-level guidance to vendors in this space.

The public cloud services market continues to evolve and is no longer defined as simply private cloud and public cloud. Now, customers are moving to multicloud environments and recognizing the importance of managed cloud services. This IDC MAP puts these trends into context for technology suppliers to the Canadian market. It draws from the Worldwide Public Cloud Services Tracker, 2H17, IDC's Canadian IT and Business Advisory Panel, and other sources to provide a comprehensive view of the public cloud services market in Canada.

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The State of Canadian Datacenters, 2018 IDC Canada

Vijay Kumar, Jason Bremner

2018-08-28

This IDC Survey examines some of the key trends in the Canadian datacenter market. The document leverages data from IDC's annual survey on Canadian datacenters. The survey was in field during February 2018.

The document covers the number of corporate-run datacenters in Canada, raised floor being used, age of the datacenters, most recent upgrade to the facility and challenges of running datacenters and adoption of third-party hosting services, drivers, and inhibitors.

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EY 2018 Technology Analyst Summit Showcases Progress in Leveraging Digital Technologies to Achieve Business Benefits IDC

Rebecca Segal, Douglas Hayward, Jason Bremner, Chad Huston

2018-08-22

Aug 2018

This IDC Market Perspective summarizes IDC analyst's views of Ernst and Young's (EY's) 2018 Technology Analyst Summit, held in Toronto, Canada. It is organized into four key sections: an overview of EY's technology practices and recent changes (with a special section on the company's wavespace capabilities), key technology alliances (SAP and Microsoft), the main client case study at the event (Velon), and an update on EY's Canadian business, which had a greater focus at the event considering the location.

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IDC PeerScape: Practices to Create Government Innovation Centres in Canada IDC Canada

Mark Schrutt, Jason Bremner

2018-08-22

Aug 2018

This IDC study explores best practices in creating government innovation centres in Canada.

"Innovation centres are proving themselves by getting government closer to users and citizens, providing space to create around the status quo and perhaps, most importantly, leading to a new culture in the public sector." — Mark Schrutt, strategic advisor, Public Sector and innovation research.

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The Future Is Pounding at the Door: The Impact of Digital Transformation on Strategy and Decision Making IDC Canada

Mark Schrutt, Jason Bremner

2018-08-20

Aug 2018

This IDC Perspective kicks off a collection of documents on the best practices around disruption and digital transformation — how to prepare for it and turn moments of uncertainty and unknown risk into opportunity. Over three-quarters of Canadian business leaders believe that digital technologies will significantly disrupt their industries, propelling their companies toward major transformational initiatives.

IDC believes that almost every industry and every player in their respective sectors are asking themselves the same questions. It is not a matter of if, but when and how we should respond? We have conducted research in digital technologies and published a series of documents over the past five years. Our studies covered areas such as the ROI of digital, the adoption and maturity curve for the marketplace, the Canadian start-up community, the digital CIO, and how organizations are introducing innovation to the way they operate and respond to changes in the marketplace.

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Playing with the Big Boys: Approaches to Innovation and Transformation in the Canadian Midmarket IDC Canada

Mark Schrutt, Jason Bremner

2018-08-14

Aug 2018

This IDC Perspective examines IDC's research to understand whether midsize and large businesses approach innovation differently. Companies are driving toward a different culture that is more focused on understanding the needs of the customer, moves at a faster pace and is emboldened to take calculated risks.

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IDC Innovators: Canadian Fintech-Enabled International Payment Solutions, 2018 IDC Canada

Robert Smythe, Jason Bremner, James Wester

2018-07-30

IDC Innovators are emerging vendors with revenue

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The State of Digital Transformation, 2018: Canadian Insurance IDC Canada

Robert Smythe, Jason Bremner

July 2018

This IDC Perspective provides a state of the nation with respect to digital transformation (DX) initiatives in the Canadian insurance industry. The insurance industry in Canada is proceeding with digital transformation initiatives at varying paces driven mainly by a desire to reduce operating costs. While some have introduced direct to client sales and support channels, this must be done carefully to avoid antagonizing the insurance agent community that handles most sales today.

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Canadian IT and Business Services Market Shares, 2017: Cloud and Hosting Services in the Driver's Seat IDC Canada

Jim Westcott, Jason Bremner

July 2018

This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers as well as additional IDC primary research and information in the public domain.

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IDC Innovators: Canadian Public Safety, 2018 IDC Canada

Mark Schrutt, Jason Bremner

June 2018

IDC Innovators are emerging vendors with revenue

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