Jason is a leading expert in Customer Success Management (CSM) and User Adoption of IT systems. Jason has over 20 years of experience implementing information systems and driving successfully sustained user adoption of systems in a variety of medium organizations.
Industry Expertise (1)
Areas of Expertise (6)
Johns Hopkins University: MS, Organization Development & Human Resources
London School of Economics: MSc, Design & Management of Information Systems
George Washington University: BBA, Business Administration - Finance
Selected Blog Posts (1)
The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns.
Amity looks at CSM from the perspective of the tools and platforms CSMs need. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. The result is some fresh perspectives on how CSMs can best address the people, process, technology, and organizational needs of their customers...