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Jason  Whitehead - Amity. Washington, DC, US

Jason Whitehead Jason  Whitehead

CEO | Tri Tuns LLC

Washington, DC, UNITED STATES

Jason is a passionate thought leader in the field of customer success and software user adoption.

Media

Publications:

Documents:

Customer Success as a Profit Center The Key to CSM Success: User Adoption Empowering Customer Success Managers as Adoption Coaches

Photos:

Videos:

Audio:

Social

Biography

Jason is a leading expert in Customer Success Management (CSM) and User Adoption of IT systems. Jason has over 20 years of experience implementing information systems and driving successfully sustained user adoption of systems in a variety of medium organizations.

Industry Expertise (1)

Business Services

Areas of Expertise (6)

Change Management CRM Leadership Management Program Management Software Adoption

Education (3)

Johns Hopkins University: MS, Organization Development & Human Resources

London School of Economics: MSc, Design & Management of Information Systems

George Washington University: BBA, Business Administration - Finance

Selected Blog Posts (1)

De-Risking the First 90 Days for Your SaaS Customer Amity

2016-10-03

The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns.

Amity looks at CSM from the perspective of the tools and platforms CSMs need. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. The result is some fresh perspectives on how CSMs can best address the people, process, technology, and organizational needs of their customers...

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