De-Risking the First 90 Days for Your SaaS Customer

Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

Amity

Jason is a leading expert in Customer Success Management (CSM) and User Adoption of IT systems. Jason has over 20 years of experience implementing information systems and driving successfully sustained user adoption of systems in a variety of medium organizations.

Although originally conceived as a cost center, Customer Success has become a source of revenue for those who know how to make it profitable. How can you turn your Customer Success Management programs in profit centers? What steps should you take to drive profits, and lead your customer to recognize the value of your service?

In this webinar, weâve partnered with Tri Tuns to discuss:

- CSM as a Profit Center vs. CSM as a Cost Center
- Driving Profits Through Customer Success
- Providing Value Your Customers Will Pay For

Jason Whitehead, Tri Tuns Founder and CEO, and Rick Matney, Senior Consultant at Tri Tuns, tell you how you can drive profit from your Customer Success Management program.

Customer Success as a Profit Center

Itâs true, the CSM Journey begins with User Adoption. Without strong adoption; retention and renewal become problematic.

Up until now, User Adoption has meant many different things to many different people. Today, Cloud and SaaS companies have redefined what User Adoption is and how itâs attained.

In this webinar, we&rsquo;ve partnered with Tri Tuns Consulting to discuss:

- The UA/CSM Journey
- Who owns User Adoption?
- User Adoption: Defining Success
- User Adoption Planning
- Delivering the Goal

The Key to CSM Success: User Adoption

One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers&rsquo; organizations. But how do you do this rapidly, effectively and at scale?
The answer is to develop and empower your CSMs to be Adoption Coaches. Adoption Coaches don&rsquo;t tell their customers how to run their business, but they guide and help them through adoption to achieve and maintain the full value of your system over the years. 

Jason Whitehead

Amity

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Social

Biography

Industry Expertise

Areas of Expertise

Education

Johns Hopkins University

London School of Economics

George Washington University

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Selected Blog Posts

De-Risking the First 90 Days for Your SaaS Customer