Jason Whitehead

CEO | Tri Tuns LLC

Washington, DC, UNITED STATES

Jason is a passionate thought leader in the field of customer success and software user adoption.

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Publications Photos Videos Documents Audio/Podcasts

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Biography

Jason is a leading expert in Customer Success Management (CSM) and User Adoption of IT systems. Jason has over 20 years of experience implementing information systems and driving successfully sustained user adoption of systems in a variety of medium organizations.

Industry Expertise (1)

Business Services

Areas of Expertise (6)

Change Management

CRM

Leadership

Management

Program Management

Software Adoption

Education (3)

Johns Hopkins University: MS, Organization Development & Human Resources

London School of Economics: MSc, Design & Management of Information Systems

George Washington University: BBA, Business Administration - Finance

Links (4)

Selected Blog Posts (1)

De-Risking the First 90 Days for Your SaaS Customer

Amity

2016-10-03

The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns. Amity looks at CSM from the perspective of the tools and platforms CSMs need. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. The result is some fresh perspectives on how CSMs can best address the people, process, technology, and organizational needs of their customers...