JC Quintana
Founder, DialoguePrime | DialoguePrime
Kennesaw, GA, UNITED STATES
Author and Speaker, Business Relationship Psychology & Technology
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Biography
JC Quintana is an advocate for customer and workplace relationships. He has led hundreds of global efforts as a senior leader for some of the top CRM companies in the world. Christened the “Servant of the People” by his clients for his passion for service, JC is a fervid innovator of corporate relationship management strategies and technology. He is a respected veteran of the CRM industry, having worked as a consultant, trainer, and as Managing Principal of two successful global CRM practices. Over the past twenty years, JC’s celebrated career has included roles as President and General Manager over regional strategies in Asia, Europe, and Latin America. His distinctive combination of skills in conflict resolution, relationship management, leadership development, and technology consulting give JC a fresh and empathetic perspective; a perspective that he shares in his book "Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital To Your Company's Customer Strategy".
JC lives in Kennesaw, Georgia with his wife Shelley. He is currently working on two other books on the topics of collaboration and personal leadership.
Industry Expertise (3)
Business Services
Corporate Leadership
Consumer Services
Areas of Expertise (12)
Customer Support
Customers
Crm / Customer Relationship Management
Crm Technology
Crm Strategy
Customer Strategies
Customer Experience
Customer
Customer Engagement
Customer Centricity
Customer Transparency
Customer Service
Education (2)
Trinity International University: BA, Human Resource Management
Trinity International University: BA, Religious Studies
Affiliations (2)
- Business Model Innovation Hub
- Mediation Training Institute International
Links (5)
Media Appearances (1)
JC Speaks About The Seven Unified Customer Strategies
IQPC print
2014-11-17
A fervid customer advocate and customer relationship leader, JC believes that effective customer strategies must be orchestrated; a seven-step approach that includes: relationship, engagement, centricity, service, support, transparency and experience.
Sample Talks (1)
JC Quintana: Seven Strategies For Successful Customer Experience
A fervid customer advocate and customer relationship leader, JC believes that effective customer strategies must be orchestrated; a seven-step approach that includes: relationship, engagement, centricity, service, support, transparency and experience.
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Author Appearance
- Corporate Training
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