Jeanne Bliss

As the Customer Leadership Executive for five large U.S. market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer experience. She has driven 95 percent loyalty rates, changing customer experiences across 50,000 person organizations.


I'm third of seven passionate Italian kids raised in Chicago land. Growing up, my dad owned a BUSTER BROWN shoe store and each of us worked there, running into the stockroom for shoes, ringing the register and unloading boxes.

We learned first-hand at that little store about humility and grace in business...watching Dad put the first pair of shoes on generations of kids' feet. Even took my turn wearing a Buster Brown costume - walking up and down the streets of downtown Des Plaines, Illinois in a wool costume and blonde pageboy wig handing out balloon in the hot sun. Inside, that's still who I am; Jeanne Marie Theresa Lombardo.

In the early years of my career, I was fortunate to join Lands' End. Working alongside founder Gary Comer and the leadership of Lands’ End, we created a service culture and customer experience not so far from what I learned at my Dad’s store. We harnessed a set of principles and put them into action to run that business. Those early decisions and actions grew Lands’ End into a prosperous company. They made Lands’ End a service beacon. After Lands' End my goal was to work in different types of organizations, each time, taking up the gauntlet to champion the customer work with the company President and across the organization to unite them to deliver an experience that would grow their business. It was an amazing journey, not without its set of bumps, twists and turns. I’m proud to be one of a handful of people who has led customer loyalty efforts for over 25 years inside America’s top corporations.

Now running CustomerBliss, it is my privilege to coach leaders on how to wrap their company’s focus around customer profits. In this capacity we work with companies across their organizations providing tools and support to unite company efforts in delivering customer experiences that lead to business growth. Every company needs a path customized for them to drive customer focus that is sustainable and wired into their DNA. It would be my honor to help you on your journey.