Jeannie Walters
CEO, Speaker, Chief Customer Experience Investigator 360Connext Customer Experience Investigation
- Greater Chicago Area IL
Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator
Social
Biography
Walters started her career consulting to some of the most prestigious institutions in education, the arts and healthcare to help them launch or improve their fundraising efforts. She later joined Vox, a customer experience consulting firm, and became President and partner by the time she left 12 years later, when she founded 360Connext. Walters has worked with a wide range of organizations, including universities and prep schools, banks and credit unions, technology companies, some of the largest financial services companies in the world and countless entrepreneurs. She now speaks on topics including employee engagement, social media and communications in corporate environments.
Walters is a member of Faith Popcorn's Talent Bank, a group of experts tapped for trend-setting information and Women Employed. As a member of Vistage International, she was selected by her peers as Member of the Year in 2007. She served as Executive Director of ChicWIT, part of a 25,000+ member women's business network, and as an appointed member of former Illinois State Treasurer Judy Baar Topinka's Advisory Board for Women's Issues. Walters was awarded the Businesswoman of the Year in 2001 by the Business Ledger and as An Outstanding Woman of Achievement in 2002 by the Girl Scouts of America.
Walters lives outside of Chicago with her husband Mike and their two young sons. As such, her current hobbies include Thomas the Train and Elmo.
Industry Expertise
Areas of Expertise
Accomplishments
TEDx Naperville Speaker 2012
2012-11-09
Speaker on the topic of "Meaningful Micro-engagements"
Micro engagements in society actually have enormous impact on us all. The little things add up. So how can we use micro engagements in technology to completely change a user's experience?
Vistage International's Member of the Year Award
2007-01-01
Provides professional peer advisory groups and other business resources for CEOs, business owners and key executives.
the Business Ledger's Businesswoman of the Year Award
2001-01-01
Daily Herald's Suburban Chicago-based business news organization reaching 22,500 readers.
Education
University of Missouri
BA
Political Science
1994
Affiliations
- Customer Experience Professionals Association
- Successful and Outstanding Bloggers (SOB)
- 12 Most
- Business 2 Community (B2C)
- Word Of Mouth Marketing Association
Testimonials
Web Specialist
http://www.altaresources.com/Alta Resources
“Both our internal people and the client loved you as a keynote speaker. Our engagement with you was the first of its kind for our yearly event. And thanks to your professionalism and flexibility, I’m positive [Disney Movie Club] will be asking for us to do this next year! Our client liaison still talks to our team members about the topics you touched on.”
V.P. and Chief Marketing Officer
http://www.pemco.com/welcome.aspxPEMCO Mutual Insurance Company
“THANK YOU! For fitting PEMCO into your schedule, and for taking a genuine interest in our company and the way we go to market. We very much appreciate it.”
Traveler-in-chief
http://womanroadwarrior.com/WomanRoadWarrior.com
“Jeannie’s knowledge and thoughtful presentation of the issues, facts and easy-to-implement steps was the best use of our time and resources. We are well on our way thanks to Jeannie’s presentation.”
Principal
http://foundingmoms.com/The Founding Moms
"Jeannie Walters is a customer experience GENIUS."
Director, Chief Lending Officer
http://www.metcapbank.com/Metropolitan Capital Bank
"Jeannie's presentation to a large group of our clients was very well received."
Resume Writer and Career Coach
http://www.resumayday.com/ResuMAYDAY
"If you get a chance to hear her speak, don't pass it up."
Event Appearances
Meaningful Micro-engagements
TEDx Naperville, IL
2012-11-09
Walking in your Customers' Shoes
Customer Experience World London, UK
2014-05-20
The Channel-Agnostic Customer Journey
Customer Experience World Dubai, United Arab Emirates
2014-12-08
See What Your Customers See
SOBCon 2013 Chicago, IL
2013-05-04
Integrating the Online and Offline Experience
Next Generation Customer Experience San Diego, CA
2014-03-25
Sample Talks
CXI® Digital Experience Topics
In her role as Chief Customer Experience Investigator™, Walters is constantly watching the trends of the new digital tools. In this fun and engaging presentation, she covers the latest and most important ways to interact with customers where they are – on their mobile phones, via social networks, and online.
Style
Availability
- Keynote
- Panelist
- Workshop Leader
- Corporate Training
