Jeannie Walters
CEO, Speaker, Chief Customer Experience Investigator | 360Connext Customer Experience Investigation
Greater Chicago Area, IL, UNITED STATES
Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator
Biography
Jeannie Walters is the founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: employee engagement, customer communications and channel-specific connections like social media. Walters specializes in helping companies achieve more loyalty from employees, customers and prospects through improved experiences at every level.
Walters started her career consulting to some of the most prestigious institutions in education, the arts and healthcare to help them launch or improve their fundraising efforts. She later joined Vox, a customer experience consulting firm, and became President and partner by the time she left 12 years later, when she founded 360Connext. Walters has worked with a wide range of organizations, including universities and prep schools, banks and credit unions, technology companies, some of the largest financial services companies in the world and countless entrepreneurs. She now speaks on topics including employee engagement, social media and communications in corporate environments.
Walters is a member of Faith Popcorn's Talent Bank, a group of experts tapped for trend-setting information and Women Employed. As a member of Vistage International, she was selected by her peers as Member of the Year in 2007. She served as Executive Director of ChicWIT, part of a 25,000+ member women's business network, and as an appointed member of former Illinois State Treasurer Judy Baar Topinka's Advisory Board for Women's Issues. Walters was awarded the Businesswoman of the Year in 2001 by the Business Ledger and as An Outstanding Woman of Achievement in 2002 by the Girl Scouts of America.
Walters lives outside of Chicago with her husband Mike and their two young sons. As such, her current hobbies include Thomas the Train and Elmo.
Industry Expertise (1)
Business Services
Areas of Expertise (10)
Social Media
Employee Engagement
Customer Experience
Company Culture
Customer Service
Training
Workshops
Motivational Speaker
Business Development
Entrepreneurship
Accomplishments (3)
TEDx Naperville Speaker 2012 (professional)
2012-11-09
Speaker on the topic of "Meaningful Micro-engagements" Micro engagements in society actually have enormous impact on us all. The little things add up. So how can we use micro engagements in technology to completely change a user's experience?
Vistage International's Member of the Year Award (professional)
2007-01-01
Provides professional peer advisory groups and other business resources for CEOs, business owners and key executives.
the Business Ledger's Businesswoman of the Year Award (professional)
2001-01-01
Daily Herald's Suburban Chicago-based business news organization reaching 22,500 readers.
Education (1)
University of Missouri: BA, Political Science 1994
Affiliations (5)
- Customer Experience Professionals Association
- Successful and Outstanding Bloggers (SOB)
- 12 Most
- Business 2 Community (B2C)
- Word Of Mouth Marketing Association
Links (2)
Testimonials (6)
Angela Bahrke Stuewer, Web Specialist | Alta Resources
“Both our internal people and the client loved you as a keynote speaker. Our engagement with you was the first of its kind for our yearly event. And thanks to your professionalism and flexibility, I’m positive [Disney Movie Club] will be asking for us to do this next year! Our client liaison still talks to our team members about the topics you touched on.”
Rod Brooks, V.P. and Chief Marketing Officer | PEMCO Mutual Insurance Company
“THANK YOU! For fitting PEMCO into your schedule, and for taking a genuine interest in our company and the way we go to market. We very much appreciate it.”
Kathy Ameche, Traveler-in-chief | WomanRoadWarrior.com
“Jeannie’s knowledge and thoughtful presentation of the issues, facts and easy-to-implement steps was the best use of our time and resources. We are well on our way thanks to Jeannie’s presentation.”
Jill Salzman, Principal | The Founding Moms
"Jeannie Walters is a customer experience GENIUS."
Richard Keneman, Director, Chief Lending Officer | Metropolitan Capital Bank
"Jeannie's presentation to a large group of our clients was very well received."
Lauren Milligan, Resume Writer and Career Coach | ResuMAYDAY
"If you get a chance to hear her speak, don't pass it up."
Event Appearances (5)
Meaningful Micro-engagements
TEDx Naperville, IL
2012-11-09
Walking in your Customers' Shoes
Customer Experience World London, UK
2014-05-20
The Channel-Agnostic Customer Journey
Customer Experience World Dubai, United Arab Emirates
2014-12-08
See What Your Customers See
SOBCon 2013 Chicago, IL
2013-05-04
Integrating the Online and Offline Experience
Next Generation Customer Experience San Diego, CA
2014-03-25
Sample Talks (1)
CXI® Digital Experience Topics
In her role as Chief Customer Experience Investigator™, Walters is constantly watching the trends of the new digital tools. In this fun and engaging presentation, she covers the latest and most important ways to interact with customers where they are – on their mobile phones, via social networks, and online.
Style
Availability
- Keynote
- Panelist
- Workshop Leader
- Corporate Training
Social