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Jennifer A. Chatman - Haas School of Business, University of California, Berkeley. Berkeley, CA, US

Jennifer A. Chatman Jennifer A. Chatman

Paul J. Cortese Distinguished Professor of Management | Haas School of Business, University of California, Berkeley

Berkeley, CA, UNITED STATES

World-renowned researcher, teacher & consultant on leveraging organizational culture for firm performance and leading high-performance teams

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Areas of Expertise (3)

Organizational Culture and Firm Performance Norms in Diverse Groups Leadership and the Impact of Leader Attributes on Team Performance

About

Jennifer Chatman is the Paul J. Cortese Distinguished Professor of Management and a faculty member in the Management of Organizations (MORS) Group at Berkeley Haas. In her research, teaching, and consulting work, she focuses on how organizations can leverage culture for strategic success and how diverse teams can optimize performance. Her award-winning research has shown, for example, how emphasizing innovation in the context of a strong culture increases firms' financial success, how narcissistic leaders create organizational cultures lower in collaboration and integrity, and how norms to cooperate can cause members to blur differences among them, even if those differences are useful for group performance—suggesting that collaboration should be calibrated in diverse teams.

Chatman is the Co-Director of the Berkeley Culture Initiative, the Assistant Dean for Learning Strategies at the Haas School of Business, an Editor for the journal Research in Organizational Behavior, and runs the Leading High Performance Cultures executive education program. She has served in many other leadership roles at Haas and UC Berkeley over the years. Chatman earned her PhD at Berkeley Haas, and her BA in Psychology from UC Berkeley.

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Leadership and Culture - Dr. Jennifer Chatman

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Education (2)

Haas School of Business, UC Berkeley: PhD, Business Administration

UC Berkeley: BA, Psychology

Honors & Awards (12)

Teaching Honors

Member of Berkeley Haas "Club 6" for high teaching scores (2018 & each year since 1993)
Named on Poets & Quants “World’s Best B-School Professor” list (2012)
Cheit Teaching Award for Teaching Excellence, Berkeley-Columbia Executive MBA Program (2007)
Cheit Teaching Award Honorable Mention, FTMBA, EWMBA & PhD programs (1994, 1996, 1997, 1998)
Outstanding Teacher of the Year Award, 2nd place, Kellogg Graduate School of Management Evening MBA program (1991)

“Best Paper of the Year” Group and Organization Management

2015
For “The Promise and Problems of Organizational Culture: CEO Personality, Culture, and Firm Performance.”

Inducted as a Fellow of the Academy of Management

2006

“Most Influential Paper Award,” 1997-2000, Academy of Management, Conflict Management Division

2005
For “Being different yet feeling similar: The influence of demographic composition and organizational culture on work processes and outcomes” published in Administrative Science Quarterly, 1998, 43 (4): 749-780.

Accenture Award

2004
For the article that “made the most important contribution to improving the practice of management,” in California Management Review for “Leading by Leveraging Culture.”

L.L. Cummings Scholar Award, Academy of Management Organizational Behavior Division

1998
Awarded for “outstanding achievement to one researcher in early mid-career.”

Administrative Science Quarterly Award for Scholarly Contribution

1997
For “the article that had the most impact on the field of organizational behavior over the past five years,” for Mixing and matching people and organizations: Selection and socialization in public accounting firms.

Schwabacher Research Award, Haas School of Business

1996

Ascendant Scholar Award, Western Academy of Management

1994

Best Paper Award, Academy of Management Organization and Management Theory Division

1991
For “Assessing the relationship between industry characteristics and organizational culture: How different can you be?”

Outstanding Paper Based on a Dissertation Award, Academy of Management Organizational Behavior Division

1989
For “Mixing and Matching People and Organizations: Selection and Socialization in Public Accounting Firms.”

Phi Beta Kappa

1980

Selected External Service & Affiliations (14)

  • Simpson Manufacturing (NYSE: SSD) Board of Directors Outside Director (2004 – present), and Chair of the Compensation and Leadership Committee (2009 – present)
  • Prospect Sierra School (Trustee, Chair of Compensation Working Group) - 2006-present
  • Young Presidents Organization (YPO) faculty member (2017-present)
  • Greater Good Science Center, University of California, Faculty Board Member (2011 – present)
  • Healthcare Business Women’s Association, Advisory Board Member (2011 – 2014)
  • The Trium Group, Academic Affiliate (2004 – present)
  • Ashesi University, Ghana, Africa Advisory Board Member (1999 – 2005)
  • UC Berkeley Center for Health Research Advisory Board Member (2003 – 2006)
  • Center for Executive Development at Haas Advisory Board Member (1996 – 1998)
  • East Bay Outreach Program, University of California Faculty Advisor (1995 – 1999)
  • Editorial Boards: Academy of Management Annual Reviews Editorial Committee (2005 – 2007); Academy of Management Journal (1989 – 1993); Academy of Management Review (1997 – 1999; 2002 – 2009); Administrative Science Quarterly (1992 – 2002); Annual Review of Organizational Psychology and Organizational Behavior (2013-2016); California Management Review (1994 – present) Journal of Applied Psychology (1998 – 1999); The Leadership Quarterly (2017 to present)
  • Association Memberships: Fellows of the Academy of Management (inducted 2006); Academy of Management American Psychological Association; American Psychological Society; Society for Organizational Behavior
  • Executive Development (partial list): Leading High Performance Cultures (faculty director); Berkeley Executive Leader Program (former faculty director); Women's Executive Leader Program; New Manager Boot Camp; various custom programs
  • Consulting (partial list): Cisco Systems, Clorox, The Coca-Cola Company, Conoco-Phillips, Daimler (Mercedes), Draper, Richards, Kaplan Foundation, Franklin Templeton Investor Services, Gallo Winery, Genentech, Goldman Sachs, Kaiser Permanente, Mars Inc., New York Life, Novartis, OSIsoft, PG&E, Pixar, Portland Trail Blazers, Prudential, PricewaterhouseCoopers, Qualcomm, Raiders Football, Roche, Salesforce, Sandia National Laboratory, Schneider Electric, Sony, Statoil, Wolters Kluwer, United Capital, U.S. Treasury

Positions Held (2)

At Haas since 1993

2019 – present, Associate Dean of Learning Strategies, Berkeley Haas
2019 – present, Editor, Research in Organizational Behavior
2018 – present, Founder and Co-Director, Berkeley Culture Initiative
2001 – present, Paul J. Cortese Distinguished Professor of Management
2001 – 2004, Director, Haas School of Business PhD Program
2001 – 2002, Marvin Bower Fellow, Harvard Business School
1997 – 2000, Harold Furst Professor of Management Philosophy and Values, Haas School of Business
1993 – 2001, Assistant and Associate Professor, Haas School of Business
1987 – 1993, Assistant and Associate Professor of Organization Behavior, Kellogg Graduate School of Management, Northwestern University
1991 – 1992, Visiting Associate Professor and Research Psychologist, Institute of Personality and Social Research and Visiting Professor, Haas School of Business

Corporate and Organizational Boards

2004 – present, Simpson Manufacturing (NYSE: SSD) Board of Directors Outside Director, and Chair of the Compensation and Leadership Committee (2009 – present)
2006 - present, Prospect Sierra School (Trustee, Chair of Compensation Working Group)
Young Presidents Organization (YPO) faculty member (2017-present)
2011 – 2014, Greater Good Science Center, University of California, Faculty Board Member
2011 – 2014, Healthcare Business Women’s Association, Advisory Board Member
2004 – present, The Trium Group, Academic Affiliate
1998 – 2006, BrassRing Systems Inc. Advisory Board Member
2001 – 2004, Thinkshed Advisory Board Member
2002 – 2006, Unicru Advisory Board Member, formerly Guru Worldwide
1999 – 2005, Ashesi University, Ghana, Africa Advisory Board Member
2003 – 2006, UC Berkeley Center for Health Research Advisory Board Member
1996 – 1998, Center for Executive Development at Haas Advisory Board Member
1995 – 1999, East Bay Outreach Program, University of California Faculty Advisor
1998 – 1999, Institute for Management Studies Advisory Board Member

Media Appearances (15)

People who sell for multilevel marketing companies look wildly successful on Facebook, but the reality is much more complicated

Business Insider  online

2019-08-06

"Multilevel marketing companies do have some similarities to cults," said Prof. Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management. It's the way they use personal relationships to recruit as well as target people who are at a vulnerable point in their lives. "Even more than it being a job and a source of income, it's a source of relationship gratification," she said.

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The new CEO of $3.9 billion Snowflake says there's no room for 'distractions' like employee activism in his mission to fight Amazon and Microsoft

Business Insider  

2019-07-24

"One thing we know about the current generation of employees, particularly in Silicon Valley and tech, is that there is an orientation toward social issues" that they expect "will be addressed within corporate settings," said Berkeley Haas Prof. Jennifer Chatman.

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What mountain climbing expeditions tell us about teamwork

Fast Company  online

2019-07-19

A paper coauthored by Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management, found that when the goal is simply to summit a mountain a collectivistic focus within the group is essential. But when circumstances turn dire and the goal shifts to mere survival, then differences within a group ought to be exploited.

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What Aspects of Company Culture Matter Most for Your Next Job

Thrive Global  online

2019-07-01

A job-seeker's approach to evaluating company culture should be mindful. Prof. Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management, defines culture as “a set of norms and values that are widely shared and strongly held throughout the organization.”

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Measuring culture in leading companies

MIT Sloan  online

2019-06-24

This analysis looks at company culture through the lens defined by Prof. Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management, that explains culture as "a set of norms and values that are widely shared and strongly held throughout the organization."

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What climbing expeditions tell us about teamwork

Stanford Business  online

2019-05-29

When is a mountain like a workplace? Research co-authored by Prof. Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management, found that when the goal is simply to summit a mountain, a collectivistic focus within the group is essential. But when circumstances turn dire and the goal shifts to mere survival, then differences within a group ought to be exploited.

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Uber rang in its IPO with champagne and mimosas. Then the hangover began.

Washington Post  online

2019-05-17

Uber has been working on cleaning up its image, but fallout from its alcohol-fueled IPO celebration parties put its toxic workplace culture back in the headlines. By relaxing the rules for the celebrations, Uber may have stepped into a situation of its own making. “Most organizations get into trouble at exactly a moment like this,” said Jennifer Chatman, Paul J. Cortese Professor of Management. “They are viewing it as an exception" to their new rule.

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Why people stay with the same company for decades

Financial Times  online

2019-04-29

A new piece of research from the University of California, Berkeley and Stanford business school, has looked into what helps people fit into companies and what makes them stay.

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How narcissistic CEOs put companies at risk

CNN  online

2018-11-05

Self-obsessed CEOs are more likely to get their company named as a defendant in lawsuits, according to research by Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management. And they're not inclined to settle, even when their chance of winning isn't strong.

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6 words and phrases you should immediately ban from your vocabulary

Inc.  online

2018-11-02

"Jargon masks real meaning. People use it as a substitute for thinking hard and clearly about their goals and the direction that they want to give others," Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management, told Forbes in an earlier interview quoted here.

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Are narcissistic CEOs bad for business?

Marketplace  online

2018-10-15

Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management, says you don't have to be a narcissist to be a founder. But, "entrepreneurs are almost selected based on having delusions of grandeur, thinking up things that haven't existed before and having confidence in those visions," she said.

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What does Tesla look like without Elon Musk?

Quartz  online

2018-09-29

Jennifer Chatman compares Tesla's scandal-hit head to another innovator: Steve Jobs. "He eventually learned how to be a better leader," she said. "I think he was still narcissistic, but he learned how to channel his creative genius into organizational effort.”

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Research: a narcissistic CEO gets your company in trouble

MT Magazine (Dutch)  

2018-08-29

Research by Jennifer Chatman has found that narcissistic CEOs often expose their company to potentially disastrous lawsuits. This is compounded by the fact that they are not inclined to be risk-takers and don't like to be given advice.

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Tech workers demand CEOs stop doing business with ICE, other U.S. agencies

NPR  online

2018-07-14

Tech workers from Salesforce, Microsoft, Amazon and Google have been putting pressure on their CEOs. It's unusual employee behavior that Jennifer Chatman, Paul J. Cortese Distinguished Professor of Management, says is tech company specific. "They encourage people to challenge and debate," she said. "They encourage people to test the status quo."

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Inside Uber's effort to fix Its culture through a Harvard-inspired 'university'

Forbes  online

2018-02-03

“They’re prevalent in large organizations, but what’s unique about Uber is that they’re small. And it’s unusual that a small organization would take on this expense,” said Jennifer Chatman, a professor at UC Berkeley’s Haas School of Business.

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Selected Papers & Publications (10)

Cultures of genius at work: Organizational mindsets predict cultural norms, trust, and commitment Personality and Social Psychology Bulletin

Canning , E., Murphy, M., Emerson, K., Chatman, J., Dweck, C, & Kray, L.

(in press)

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Measuring organizational culture C. Newton & R. Knight (Eds.) Handbook of research methods for organizational culture. Edward Elgar Publishing: Cheltenham, UK.

Chatman, J. & Choi, A

(forthcoming)

Perspectives on national and organizational culture Oxford Handbook of Culture and Organizations

Chatman, J. & Gelfand, M.

2020

Situated cultural fit: Value congruence, perceptual accuracy, and the interpersonal transmission of culture Under review

Lu, R., Chatman, J., Goldberg, A., & Srivastava, S.

2019

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Blurred lines: How the collectivism norm operates through perceived group diversity to boost or harm group performance in Himalayan mountain climbing Organization Science

Chatman, J., Greer, L., Sherman, E., & Doerr, B.

2019

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"See you in court": How CEO narcissism increases firms' vulnerability to lawsuits The Leadership Quarterly

O’Reilly, C., Doerr, B., & Chatman, J.

2018

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Paradigm lost: Reinvigorating the study of organizational culture Research in Organizational Behavior

Chatman, J. & O’Reilly, C.

2016

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Creativity from constraint: How the PC norm influences creativity in mixed-sex work groups Administrative Science Quarterly

Goncalo, J., Chatman, J., Duguid, M., & Kennedy, J.

2015

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Parsing organizational culture: The joint influence of culture content and strength on performance in high-technology firms Journal of Organizational Behavior

Chatman, J., Caldwell, D., O’Reilly, C., & Doerr, B.

2014

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Narcissistic CEOs and executive compensation The Leadership Quarterly

O'Reilly, C., Doerr, B., Caldwell, D., & Chatman, J.

2014

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Teaching (4)

Executive Leadership

Full-time MBA, Evening & Weekend MBA, and Executive MBA programs

Core Organizational Behavior

Full-time MBA, Evening & Weekend MBA, and Executive MBA programs

Micro Organizational Behavior

PhD Program

Executive Development

Courses on Leadership, Cultivating a Strategically Effective Culture, Power and Influence, and other custom topics

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