Jill has been a user interface designer and researcher for over 20 years, working as both an in-house design and research expert and as a design consultant. She thrives on solving complex design problems (display advertising at Yahoo!, enterprise security at Symantec and international enterprise banking systems at Citibank). She particularly enjoys the domain of business systems because the people who use them do not have the luxury of opting-out; these designs really impact their day-to-day lives. She led the display advertising research team at Yahoo! for almost five years, and has a wealth of knowledge, expertise and interest in user experience issues related to search and display advertising. She is a hands-on UX research practitioner, team leader, mentor, research strategist, and UX research professor.
Jill has also taught extensively at the college and professional level, both domestically and abroad. She is currently an adjunct professor at LMU and the Art Center College of Design and was recently a lecturer in the graduate psychology department at UCLA. She also lectured internationally on the topic of advanced usability testing practices for the Nielsen/Norman Group.
Ohio State University: Ph.D., Industrial & Systems Engineering
California State University Northridge: M.A., Human Factors/Applied Experimental Psychology
UCLA: B.A., Psychology
Areas of Expertise (1)
User Experience Research & Design
Industry Expertise (5)
Media - Online
Information Technology and Services
Research Lead at Google (professional)
I head a team of 30+ user experience researchers who support the design of Enterprise tools and systems used within Google.
- Art Center College of Design (current part time faculty there, in my 16th year of teaching there)
Managing User Experience
This course will familiarize students with the general principles of user experience (UX) that are at the heart of any effective design and business. Students will be introduced to areas of human performance, cognition, perception, ergonomics, memory, motivation and behavior. Students will apply these human performance concepts to the design and evaluation of products, services and systems, with special emphasis on the applicability to management, human resources, marketing and entrepreneurship.