Media
Social
Biography
Industry Expertise
Areas of Expertise
Accomplishments
Elected President of Neighborhood Association
2012-10-10
Lead a passionate group of neighbors making a difference to Southwest Minneapolis.
Education
Carlson School of Management, University of Minnesota
MBA
Business Administration
2005
Affiliations
- CXPA (Customer Experience Professionals Association)
Testimonials
VP
UnitedHealth Group
“Jim's knowledge and insight into the customer, his strategic thinking and knowledge are second to none!”
Director
Best Buy
If you want to motivate a group, Jim is your guy.
CEO
Onsite Services
Jim gave a fantastic presentation at our company meeting. He met with us first to understand what we wanted to accomplish and then built a fun and engaging program that perfectly fit our needs. If you are looking for a fun speaker to improve your customer service, I highly recommend Jim!
Owner
Edward Jones
After Jim's presentation, I went back to my staff and shared the information with them. The things we sometimes think are important to people, aren't. Jim helped me realize that relationships are important, and making clients feel warm and welcome is important. In just a short time, Jim shared stories, and facts that will help me be a better business owner. He is easy to listen to, and the entire group was very engaged. I'd love to hear more from him!
Deputy Director, Anoka County Library
Staff Development Day
Jim provided an amazing key note presentation for the Anoka County Library staff day. His message about customer service was exactly what we needed to hear in order to improve our image as a library system.
Jim tailored his presentation specifically to libraries. His expertise, wit and humor kept our staff engaged and inspired.
Event Appearances
From People to Profits: The Business Case for Employee Engagement
MindSurf Conference Minneapolis Convention Center
2012-10-11
The Three Keys to Becoming a Face-FULL Company
All-Employee Meeting Onsite Services
2013-01-25
Create a Great Customer-Inspired Healthcare Experience
AMA Healthcare Special Interest Group Pinstripes, Edina, MN
2013-04-23
Engagement: The Secret to Life, the Library, and Everything
Anoka Library Staff Development Day Anoka, MN
2013-05-16
Building Great Member Engagement
MSAE Marketing and Sales Symposium Radisson Blue, Bloomington, MN
2013-05-02
Sample Talks
Driving Referrals and Retention through a Great Customer Experience
Your business grows when your engaged employees turn customers into fans. Learn the three keys to a great customer experience, and learn immediate steps you can use to improve your customer engagement tomorrow!
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
