Jim Tincher
SMS Research Advisors
Minneapolis, MN, UNITED STATES
Create a Great Customer-Inspired Experience
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Biography
Jim is the Senior Advisor at SMS Research Advisors, leading the Customer Experience practice. He has more than 20 years of experience in driving customer engagement and intimacy from small business to Fortune 500 companies. Jim’s Voice of the Customer expertise has led to engagements as far-reaching as developing consumer tests at Best Buy, creating a Voice of the Customer capability at UnitedHealth Group, and consulting with clients ranging from global fast food companies to utilities to international manufacturing and service companies. Jim is a dynamic keynote speaker, passionate about building a world-class customer experience that results in customers who come back time and again.
Industry Expertise (3)
Health Care - Providers
Business Services
Market Research
Areas of Expertise (3)
Customer Experience
Customer Service
Employee Engagement
Accomplishments (1)
Elected President of Neighborhood Association (professional)
2012-10-10
Lead a passionate group of neighbors making a difference to Southwest Minneapolis.
Education (1)
Carlson School of Management, University of Minnesota: MBA, Business Administration 2005
Affiliations (1)
- CXPA (Customer Experience Professionals Association)
Links (1)
Testimonials (5)
Nancy Brock, VP | UnitedHealth Group
“Jim's knowledge and insight into the customer, his strategic thinking and knowledge are second to none!”
Kari Kehr, Director | Best Buy
If you want to motivate a group, Jim is your guy.
Karen Holm, CEO | Onsite Services
Jim gave a fantastic presentation at our company meeting. He met with us first to understand what we wanted to accomplish and then built a fun and engaging program that perfectly fit our needs. If you are looking for a fun speaker to improve your customer service, I highly recommend Jim!
Tammy, Owner | Edward Jones
After Jim's presentation, I went back to my staff and shared the information with them. The things we sometimes think are important to people, aren't. Jim helped me realize that relationships are important, and making clients feel warm and welcome is important. In just a short time, Jim shared stories, and facts that will help me be a better business owner. He is easy to listen to, and the entire group was very engaged. I'd love to hear more from him!
Ben Trapskin, Deputy Director, Anoka County Library | Staff Development Day
Jim provided an amazing key note presentation for the Anoka County Library staff day. His message about customer service was exactly what we needed to hear in order to improve our image as a library system. Jim tailored his presentation specifically to libraries. His expertise, wit and humor kept our staff engaged and inspired.
Event Appearances (5)
From People to Profits: The Business Case for Employee Engagement
MindSurf Conference Minneapolis Convention Center
2012-10-11
The Three Keys to Becoming a Face-FULL Company
All-Employee Meeting Onsite Services
2013-01-25
Create a Great Customer-Inspired Healthcare Experience
AMA Healthcare Special Interest Group Pinstripes, Edina, MN
2013-04-23
Engagement: The Secret to Life, the Library, and Everything
Anoka Library Staff Development Day Anoka, MN
2013-05-16
Building Great Member Engagement
MSAE Marketing and Sales Symposium Radisson Blue, Bloomington, MN
2013-05-02
Sample Talks (1)
Driving Referrals and Retention through a Great Customer Experience
Your business grows when your engaged employees turn customers into fans. Learn the three keys to a great customer experience, and learn immediate steps you can use to improve your customer engagement tomorrow!
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
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