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Jim Westcott - International Data Corporation (IDC). Toronto, ON, CA

Jim Westcott Jim Westcott

Research Manager, Application Solutions | International Data Corporation (IDC)

Toronto, ON, CANADA

Research Manager for the Canadian Digital Transformation: Application and Professional Services program

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Biography

Jim Westcott is a Research Manager for the Canadian Digital Transformation: Application and Professional Services program. In this role Jim manages IDC's research on enterprise applications and application services.

Jim also contributes to the Services Contracts Database: Canada Region and the Services Tracker - Canada Region data products. Jim provides expert opinion, market research and analysis, competitive intelligence, and consulting to IT services and technology providers.

Areas of Expertise (4)

Systems Integration & Consulting

SMB market trends

Application outsourcing & BPO

Digital Transformation

Spotlight

Associated IDC Services (3)

  • Canadian Digital Transformation: Application and Professional Services
  • Services Contract Database: Canada Region
  • Services Tracker - Canada Region

Social

Education (1)

University of Toronto: B.A., Undergraduate Studies

Media Appearances (7)

Canadian Spending on Digital Transformation Forecast to Grow By 7% in 2020, Despite the Challenges Presented by the COVID-19 Pandemic

IDC Canada  online

2020-06-11

The Canadian spending on digital transformation (DX) is forecasted to reach C$28 billion in 2020 with a growth rate of 7% according to the new IDC Worldwide Digital Transformation Spending Guide, despite the challenges presented by the COVID-19 pandemic. However, the growth is notably slower than 2019 due to the pandemic but expected to recover quickly in the following years (2021-2023) with a five-year CAGR of 13%.

"COVID-19 has impacted the Canadian economy in a number of ways, including how businesses have prioritized spending on existing and new IT projects and technologies" said Jim Westcott, research manager with IDC's Canadian Digital Transformation: Application and Professional Services research program. "Digital transformation has emerged as a valuable solution to the business challenges posed by COVID-19. Canadian organizations have had to create long-term strategies for the post-pandemic era and DX initiatives that are fulfilling these requirements."

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New IDC MarketScape Evaluates Digital Business Services Providers in Canada

IDC  online

2019-04-17

International Data Corporation (IDC) Canada has just published an updated assessment profiling 8 vendors in the Canadian digital transformation services market. The IDC MarketScape report positioned Accenture, Deloitte, IBM iX, PwC Canada and Publicis Sapient in the "Leaders" segment of the Canadian digital transformation services market, while Capgemini, EY and AppCentrica were positioned in the "Major Players" segment.

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Canadian companies to spend $16 billion in 2018 on digital transformation: IDC

IT Business  

2018-08-13

Canadian companies are going to be spending more than $16-billion this year on digital transformation technologies and services, which is about 20 per cent higher than the year before, according to new research from the IDC Canada.

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Canadian Spending on Digital Transformation Will Exceed $16 Billion in 2018, Led by Innovation Accelerators, According to a New IDC Spending Guide

IDC  

2018-08-07

Canadian digital transformation (DX) technologies and services spending is set to surpass $16 billion in 2018, approximately 20% higher than the ~$14 billion spent in 2017. DX spending will be led by the manufacturing industries (discrete and process) and the business services sector (personal/consumer services and professional services). In the newly expanded Worldwide Semiannual Digital Transformation Spending Guide, International Data Corporation (IDC) examines current and future spending levels for close to 100 DX use cases across 19 industries in 8 geographic regions. The results provide new insights into where DX funding is being routed as well as what DX priorities are being pursued.

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IDC Canada Releases 7 New Forecasts for Canadian ICT Market: Many Markets Exceed Expectations in 2017, as the Canadian Economy and the Race Toward Digital Transformation Encourage ICT Spending

IDC  online

2018-05-22

IDC Canada releases 7 new forecast documents, including Canadian IT Professional Services Forecast, 2018-2022 (IDC#CA42524518). Jim Westcott provides comments.

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IDC MarketScape: Deloitte named a leader in global business consulting based on capabilities and strategies

Deloitte  online

2015-07-28

For the fifth consecutive year, IDC has named Deloitte Consulting member firm practices and advisory businesses globally as a leader in worldwide and regional consulting capabilities and business strategies. "Deloitte is perceived to be the best at challenging corporate culture, directly improving clients' commercial performance, maximizing the value of a project and meeting project timelines, and recommending change or innovation that produce results," according to MarketScape for Business Consulting 2015 Vendor Analysis – Worldwide. This announcement comes on the heels of Gartner also ranking Deloitte as the No. 1 global consulting organization based on 2014 market share revenue for the fifth consecutive year. Additionally, Deloitte was recognized by IDC as a leader in the Americas; a leader in EMEA and a Major Player in Asia Pacific.

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Companies tap hosted tools for total recruitment makeover

ITBusiness.ca  online

2009-08-18

Canadian industry analysts point to steady growth in the adoption of hosted HR apps among small and mid-sized businesses (SMBs).

“There’s obviously a huge cost advantage per user here,” said Jim Westcott, research manager, applications at IDC Canada in Toronto.

He said efficient, highly-trained IT professionals are scarce today, and hiring them can be costly for SMBs.

In this environment, HR automation tools can play a vital role, Westcott said. Little wonder then that “more companies are seizing the day.”

The number of players in this resurgent market is also growing.

Westcott noted that companies that previously focused mainly on payroll – such as Ceridian and ADP – have also jumped on the bandwagon, offering such services to existing clients and attempting to attract new ones.

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Reports (41)

Canadian IT Professional Services Forecast, 2020-2024 IDC Canada

Jim Westcott

2020-05-18

This IDC study provides the spring 2020 market size and forecasts for the Canadian IT professional services market. The professional services market is made up of four submarkets:

- Custom application development
- IS consulting
- Network consulting and integration
- Systems integration

"The Canadian IT professional services market relies on discretionary capital spending budgets, which are typically suspended or curtailed in times of economic uncertainty. 2020 will be a challenging year for professional services firms due to the COVID-19 pandemic, but the market is expected to recover as the Canadian and global economies recover and businesses reinstate capital spending for IT projects," says Jim Westcott, research manager, Professional Services research, IDC Canada.

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IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2020 IDC

Craig Simpson, Eileen Smith, Ashutosh Bisht, Meng Cong, Eman Elshewy, Jim Westcott, Neli Vacheva, Roberto Membrila, Ko Shikita, Angela Vacca, Akihiro Kimura, Jebin George

2020-05-08

This IDC study provides a detailed description of IDC's Worldwide Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.

"IDC's Worldwide Digital Transformation Spending Guide presents a comprehensive view of the digital transformation ecosystem," said Craig Simpson, senior research manager of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."

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Impact of COVID-19: Canadian IT Services Market IDC Canada

Jason Bremner, Jim Westcott, Nigel Wallis, Vijay Kumar

2020-04-14

This IDC Market Presentation summarizes IDC's initial perspective of the impact of the COVID-19 pandemic on the Canadian IT services market. This Market Presentation provides insights based on IT executive surveys, macroeconomic analyses, and analyst opinion that underlie IDC's spending forecast for 2020 and 2021 for the Canadian IT services market and provides a breakdown of spending growth for project-based, managed, and support and training market segments.

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Impact of 3rd Platform on the Canadian IT Services Market, 2019 and 2023 IDC Canada

Jim Westcott

2020-04-03

This IDC study examines the growing impact of digital transformation (3rd Platform and innovation accelerators) on IT and business services markets. 3rd Platform technologies, the combination of pillar (cloud, big data/analytics, mobility, and social) and innovation accelerators (AI, IoT, blockchain, next-generation security, robotics, AR/VR, and 3D printing) are increasing as a percentage of IT spending in Canada. Businesses in this country are also adopting these solutions at varying rates based on the applicability of resources and the applicability of these technologies to the achievement of specific business outcomes.

"Despite the recent economic and societal issues associated with COVID-19 and its impact on IT services spending, 3rd Platform technologies are growing as a proportion of the total market. The face of business competitiveness has changed in recent years, and the attainment of goals related to business performance will require the application and extension of 3rd Platform technologies and solutions," says Jim Westcott, research manager, IDC Canada.

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Is the Services Opportunity for AI Being Hindered by Business and IT Misaligned Perspectives? IDC Canada

Jim Westcott

2020-03-18

This IDC Survey Spotlight illustrates the investment intentions for Canadian medium-sized and large businesses for adopting implementation services artificial intelligence (AI). The document contains data from IDC's Business and IT Advisory Survey, which was completed in the summer of 2019. This document examines some of the barriers Canadian businesses are facing with respect to the implementation of AI projects.

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IDC FutureScape: Worldwide Services 2020 Predictions — Canada Implications IDC Canada

Jason Bremner, Jim Westcott

2020-01-22

This IDC Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Services 2020 Predictions (IDC #US44800319, October 2019). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"The Canadian IT and business services markets are currently dealing with the challenges of managing existing technologies and solutions while assessing and integrating new and emerging solutions and offerings. This document provides a new assessment of some of these multifaceted issues and how they will impact the Canadian Services market over the course of the next three to five years," says Jim Westcott, research manager, IDC Canada.

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Positioning IT and Business Services Outlook 2020: The Key Technologies Canadian Businesses Are Evaluating to Sustain Competitive Advantage IDC Canada

Jim Westcott

2019-12-04

This IDC study examines some of the key technologies that are expected to trend upward in 2020, and it looks at ways in which IT and business services firms can address these technologies with customers to advance usage. The document highlights some of the key differences between company size, region, vertical market, and survey respondent persona.

"The next wave of IT and business services solutions is built on the innovation accelerators of the 3rd Platform: AI and IoT. Canadian organizations have added 5G wireless to the list of technologies of interest, and this should help services firms directly address these technology areas with solutions that can help drive the competitiveness of businesses in this country," says Jim Westcott, research manager, IDC Canada.

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Mobility Solution Services in Canada, 2019 IDC Canada

Jim Westcott

2019-11-26

This IDC study examines the needs and preferences for mobility services for small, medium-sized, and large Canadian businesses. Service offerings under examination include mobile enterprise application platforms, mobile content management, mobile application management, and mobile device management.

"As mobile solutions become a more effective and important business tool, Canadian businesses are expanding their list of requirements for external services firms as partners and enablers of mobile business offerings for employees, partners, and customers," says Jim Westcott, research manager, IDC Canada.

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Is DX Spending Now Synonymous with IT Spending in Canada? IDC Canada

Jim Westcott

2019-11-22

This IDC Survey Spotlight illustrates the investment intentions for Canadian businesses for funding digital transformation (DX) projects and initiatives. The document contains data from IDC's Digital Transformation Executive Sentiment Survey, which was completed in September 2019. Canada was one of 28 countries surveyed on the topic of digital transformation and its impact on businesses around the world.

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Canadian IT and Business Services Market Shares, 2018: The Professional Services Sector Shines IDC Canada

Jim Westcott, Jason Bremner

2019-10-15

This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers as well as additional IDC primary research and information presented in the public domain.

"In 2018, vendor revenue results generally demonstrate that end users are working within their IT budgets to transform their organizations' IT competitiveness. In this competitive market, vendor results vary by the success of vendors to transform their offerings and capabilities to support the digital transformation initiatives of their customers," says Jim Westcott, research manager, IDC Canada.

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How Do Market Perceptions Influence Goodwill and Future Opportunities for IT Services Firms in Canada? IDC Canada

Jim Westcott

2019-09-30

This IDC Survey Spotlight illustrates the market perceptions for Canadian medium-sized and large businesses and their willingness to consider and recommend Canadian IT and business services providers. The document contains data from IDC's Business and IT Advisory Survey, which was completed in August 2019. IDC's Canadian Digital Transformation: Application and Professional Services practice conducted this survey to understand the brand perceptions of IT and business services firms operating in Canada by respondents that are familiar with specific services companies.

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Canadian IT Services Brand Perceptions, 2019: Familiarity, Awareness, and Brand Associations IDC Canada

Jim Westcott

2019-09-26

This IDC Survey document examines recent survey data that questioned Canadian medium-sized and large business on the brand perception, awareness, and usage of many of the largest IT services providers in Canada. The document primarily assesses the perceptions of Canadian large business with respect to brand perceptions.

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Selling DX Services in Canada: Vertical Market Expectations, Challenges, and Requirements IDC Canada

Jim Westcott

2019-09-12

This IDC study examines the top issues for several vertical market segments with respect to the issues, challenges, and need for external services providers for several 3rd Platform innovation accelerators. The data shows the different priorities and views of the verticals with respect to the top overall issues. The document demonstrates the unique aspects that can be addressed by external services firms in building outcome-oriented technology solutions.

"Buyers of IT services are becoming increasingly sophisticated and have a greater understanding of their IT needs and objectives. Vendors are responding to this trend with solutions and offerings that address these evolving requirements. In the case of 3rd Platform and innovation accelerator solutions, vertical markets are demonstrating different usage and investment patterns that require specific value propositions and the targeting of specific objectives." — Jim Westcott, research manager, IDC Canada

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Canadian DX Investment and Priority Opportunities, 2019 IDC Canada

Jim Westcott

2019-06-30

This IDC Survey Spotlight illustrates the investment intentions for Canadian medium-sized and large businesses for adopting 3rd Platform solutions (cloud, enterprise social business, enterprise mobility, analytics) and innovation accelerators (IoT and cognitive). The document contains data from IDC's IT Advisory Survey, which was completed in April 2019. IDC's Canadian Digital Transformation: Application and Professional Services practice conducted this survey to understand the priorities and buying intentions of Canadian medium-sized and large businesses.

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Canadian IT Professional Services Forecast, 2019–2023 IDC Canada

Jim Westcott

2019-05-14

This IDC study provides the spring 2019 market size and forecasts for the Canadian IT professional services market. The professional services market is made up of four submarkets:

- Custom application development
- IS consulting
- Network consulting and integration
- Systems integration

"Professional services providers are benefiting from the increased focus on digital transformation and the solution accelerators (IoT, AI, etc.), and this will power the market for a number of years. Increased opportunities will bring increased competition, but this will further push the market to create new and innovative products and services," says Jim Westcott, research manager, IDC Canada.

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IDC MarketScape: Canadian Digital Business Services 2019 Vendor Assessment IDC Canada

Jim Westcott

2019-04-17

This IDC study assesses eight IT and business services providers offering digital transformation (DX) services including digital strategy and digital agency services. Providers in this assessment are capable of providing services ranging from front-end customer experience solutions to back-end enterprise systems solutions.

DX services have evolved very quickly in a short period of time. In the past five to six years, many traditional IT and business services firms have built or acquired design and marketing firms and have quickly scaled DX practices to guide customers through strategy, reengineering, implementation/deployment, support, and management of both technology and business processes to become more capable and competitive from a DX perspective.

"Digital transformation has permeated every corner of business operations, and it has become the defining IT and business services paradigm for the second decade of the 21st century. In the broader context, digital transformation is evolving into business transformation as corporate buyers begin to take a holistic view of their business and search for business outcomes that span the entire organization. For service providers, recognition of the convergence of requirements has resulted in the reorganization of assets, offerings, and practices to address the needs of customers in an integrated fashion. To fully address the business needs of customers and to design solutions to meet specific outcomes, services firms are aggregating (and disaggregating) DX services offerings to address all aspects of business transformation," says Jim Westcott, research manager, IDC Canada.

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IDC FutureScape: Worldwide Services 2019 Predictions — Canada Implications IDC Canada

Jim Westcott, Jason Bremner

2019-01-21

This IDC Tech Buyer Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Services 2019 Predictions (IDC #US43253918, October 2018). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"The Canadian IT and business services markets have entered the next chapter of DX evolution with innovative business operations impacting platforms, consumer expectations, and the future of work. These new predictions for 2019 listed in this document outline IDC Canada's view of key trends and issues impacting the markets for IT and business services," says Jim Westcott, research manager, IDC Canada.

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Digital Transformation Services in Canada: Engaging Professional Services Firms IDC Canada

Jim Westcott

2018-12-14

This IDC study examines the preferences and intentions of medium-sized and large Canadian businesses to invest in DX solutions.

"Canadian businesses are honing their focus on DX enablement by identifying specific solutions and technologies that will improve their digital capabilities. DX is bringing the business benefits of transformation to both IT and business users, and line-of-business executives are pushing the pace of innovation to enhance their competitive positioning," says Jim Westcott, research manager, IT Services.

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Is DevOps the Future of Application Development in Canada? IDC Canada

Jim Westcott

2018-12-11

This IDC Survey Spotlight illustrates the investment intentions for Canadian medium-sized and large businesses for adopting DevOps as a development methodology. The Survey Spotlight contains data from IDC's IT Advisory Survey, which was completed in September 2018. IDC's Canadian Digital Transformation: Application and Professional Services practice conducted this survey to understand enterprise attitudes, perceptions, and buying intentions for DevOps.

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Mobility Services in Canada: Vendor Preferences for Enterprise Mobility Management IDC Canada

Jim Westcott

2018-09-29

This IDC Survey presentation examines end-user preferences for enterprise mobility management services solutions (mobile device management, mobile security management, mobile identity management, mobile application management, mobile content management, and mobile enterprise application platform) and vendors (original equipment manufacturers, communications services providers, VARs, and services/software providers).

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IT Services Brand Perceptions, 2018: Familiarity, Awareness, and Brand Associations in Canada IDC Canada

Jim Westcott

2018-09-29

This IDC Survey examines recent survey data that questioned Canadian medium-sized and large business on the brand perception, awareness, and usage of many of the largest IT services providers in Canada. The document primarily assesses the perceptions of Canadian large business with respect to brand perceptions. It updates our previous report, Canadian IT Services Brand Perceptions: Familiarity, Awareness, and Brand Associations (IDC #CA41944917, November 2017).

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Canadian IT and Business Services Market Shares, 2017: Cloud and Hosting Services in the Driver's Seat IDC Canada

Jim Westcott, Jason Bremner

July 2018

This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers as well as additional IDC primary research and information in the public domain.

"The top 10 providers consolidated their revenue position in 2017, the result of leadership status, broad awareness of offerings and capabilities, and mergers and acquisitions. Even with an upward trend in share, the top providers of IT and business services in Canada will face strong competition from smaller providers that continue to work on building their brands and their share of spending from Canadian customers," says Jim Westcott, research manager, IDC Canada.

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DX Technologies and Solution Accelerators: Gauging Market Interest and Expectations IDC Canada

Jim Westcott

June 2018

This IDC study examines the current and planned investment patterns for digital transformation (DX) and 3rd Platform solutions and technologies among medium-sized and large Canadian businesses. Digital transformation is reshaping the IT industry for both buyers and providers.

"Canadian buyers have different plans, concerns, and strategies for dealing with the most prominent DX solutions: cloud, mobility, social, IoT, cognitive/AI, and enterprise social. Vendors can learn from the preferences and plans of buyer organizations for using DX solutions as the transformation mechanism for their organizations," says Jim Westcott, research manager, IDC Canada.

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Canadian IT Professional Services Forecast, 2018–2022 IDC Canada

Jim Westcott

May 2018

This IDC study provides the spring 2018 market size and forecasts for the Canadian IT professional services market. The professional services market is made up of four submarkets:

- Custom application development
- IT consulting
- Network consulting and integration
- Systems integration

"2017 was the type of year to encourage Canadian businesses to invest discretionary capital on IT projects. Organizations that have delayed or selectively undertaken DX initiatives were more active in 2017, and these investments will continue throughout the forecast period in step with market risks and macroeconomic growth expectations," says Jim Westcott, research manager, Digital Transformation and Application Services.

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3rd Platform Services Usage and Plans in Canada, 2018 IDC Canada

Jim Westcott

April 2018

This IDC Market Perspective examines the survey results of medium-sized and large Canadian businesses and their plans and expectations for digital transformation (DX).

"DX continues to capture a great deal of attention in the Canadian IT market, and there are many lessons that can be taken from early adopters. For those organizations closer to the start of the DX journey, the challenge lies in setting a strong foundation and clear guidelines for how to manage the change. This is where vendors can play a significant and useful role," says Jim Westcott, research manager, IDC Canada.

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Are Canadian DX Projects on the Path to Failure? IDC Canada

Jim Westcott

April 2018

This IDC Survey Spotlight illustrates the buying intentions for Canadian medium-sized and large businesses for professional services related to digital transformation (DX) projects. The document contains data from IDC's Business and IT Advisory Survey, which was completed in October 2017. IDC's Canadian Digital Transformation: Application and Professional Services practice conducted this survey to understand enterprise attitudes, perceptions, and buying intentions for professional services related to digital transformation projects.

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IDC FutureScape: Worldwide Services 2018 Predictions — Canadian Implications IDC Canada

Jason Bremner, Jim Westcott

January 2018

This IDC Tech Buyer Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Services 2018 Predictions (IDC #US43155017, October 2017). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"The Canadian IT and business services markets are in a state of transition as digital transformation and the solutions of the 3rd Platform emerge as the dominant IT paradigm. The predictions listed in this document outline IDC Canada's view of key trends and issues impacting the local and global markets for IT and business services," says Jim Westcott, research manager, IDC Canada.

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Canadian IT and Business Services Market Shares, 2016: Digital Transformation Services Take Flight IDC Canada

Jim Westcott, Jason Bremner

December 2017

This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers as well as additional IDC primary research and information in the public domain.
"The top 10 IT and business services providers in Canada saw a slight increase to their share of the market in 2016, reaching a total of 36.2%. The largest providers in Canada are well positioned to invest in new service offerings, capabilities, and facilities to take advantage of 3rd Platform and digital transformation solutions. All vendors active in the Canadian IT and business services market will have to address new and emerging technology solutions as customer demand shifts to digital transformation and 3rd Platform solution accelerators (e.g., AI, IoT)," says Jim Westcott, research manager, IDC Canada.

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Canadian IT Services Brand Perceptions: Familiarity, Awareness, and Brand Associations IDC Canada

Jim Westcott

November 2017

This IDC Market Presentation document examines recent survey data that questioned Canadian medium-sized and large businesses on the brand perception, awareness, and usage of many of the largest IT services providers in Canada. The document primarily assesses the perceptions of large Canadian enterprises with respect to brand perceptions.

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Canadian SMB IT Usage and Plans: 2017 IDC Canada

Jim Westcott

November 2017

This IDC Market Presentation examines survey data to compare the IT usage, adoption, and acceptance patterns of small, midmarket, and upper midmarket businesses in Canada in 2017. The document assesses the results for a variety of products, services, and business issues, and it compares the results for the small and midmarket business-size classes against the average group responses.

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Addressing the Mobile Worker and Customer: Application and Service Usage and Enablement IDC Canada

Jim Westcott

November 2017

This IDC Market Presentation examines end-user survey research (medium-sized and large businesses in Canada). The document illustrates the investments made by these companies to mobilize enterprise applications for both internal employees and external customers. It also looks at functions mobilized, who is part of the mobile decision-making process, and the preferences for mobile application development.

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IDC FutureScape: Worldwide SMB 2018 Predictions IDC

Raymond Boggs, Carla La Croce, Hitoshi Ichimura, Jim Westcott, Jason Blackwell

October 2017

This IDC study provides IDC's top 10 predictions for SMBs in 2018.
"Forward-looking IT managers, business unit leaders, and senior executives in small and midsize businesses will harness a wide range of technology to support positive business outcomes in challenging times. The synthesis of near-term needs and long-term vision will be at the heart of effective company technology investment moving forward." — Raymond Boggs, vice president, Small and Medium Business research at IDC

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Enterprise Mobility Services in Canada: End-User Views and Opinions, 2017 IDC Canada

Jim Westcott

October 2017

This IDC Presentation examines recent survey data on the topics of enterprise mobility services. The document gives readers an understanding of the perceptions of Canadian medium-sized and large businesses on enterprise mobility services: current usage, drivers for adoption, targets for mobility services providers, the planned use of external service providers, and perceived challenges.

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Big Data and Analytics Services: Canadian End-User Adoption and Usage, 2017 IDC Canada

Jim Westcott

Sep 2017

This IDC presentation examines recent survey data on the topics of big data and analytics services. The document gives readers an understanding of the perceptions of Canadian medium-sized and large businesses on big data and analytics services: current usage, drivers for adoption, targets for analytics services providers, the planned use of external service providers, and perceived challenges.

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IDC's Worldwide Semiannual Digital Transformation Spending Guide Taxonomy, 2017 Update IDC

Jim Westcott, Thomas Vavra, Angela Vacca, Eileen Smith, Olivier Schaller, Takashi Manabe, Gard Little, Marianne Kolding, Akihiro Kimura, Daniel-Zoe Jimenez, Naoko Iwamoto, Serena Da Rold, Ashutosh Bisht, Nikhil Anand, Jan Alexa, Mette Ahorlu

Aug 2017

This IDC study provides a detailed description of IDC's Worldwide Semiannual Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Digital Transformation Spending Guide and all of IDC's worldwide industry research. Technology suppliers may utilize this approach and structure as well to help them build an industry-focused organization.

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Canadian Small and Medium-Sized Business ICT Forecast, 2017–2021 IDC Canada

Jim Westcott

July 2017

This IDC study examines the market size and forecast for the small and medium-sized business market in Canada using the spring 2017 update. For the purpose of this document and for the document series in general, the SMB market is defined as businesses with fewer than 500 employees. The document inspects SMB spending for IT products and services:
- Hardware
- Software
- IT services
- Telecom services
The SMB market continues to be a difficult challenge for many providers as the range of IT and telecom requirements is significant and buying and sourcing preferences can be very basic and unsophisticated.

"The SMB market is shifting toward a software and services delivery model, and this will continue to have an increasingly negative effect on the requirements for hardware and telecom services. SMBs in Canada will increasingly rely on 3rd Platform solutions and incorporate digital transformation services as a counter to traditional capital expenditures on hardware and telecom offerings and use these channels as alternatives to retail and small VARs," says Jim Westcott, research manager, IT Services.

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Cloud and Digital Transformation Services: Canadian End-User Adoption and Usage, 2017 IDC Canada

Jim Westcott

June 2017

This IDC Presentation examines recent survey data on the topics of digital transformation and cloud services priorities, adoption, and expected usage. The presentation gives readers an understanding of the perceptions of Canadian medium-sized and large businesses on cloud computing services: current usage, drivers for adoption, targets for cloud services, the planned use of external service providers, and the challenges encountered.

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Canadian IT Professional Services Forecast, 2017–2021 IDC Canada

Jim Westcott

May 2017

This IDC study provides the spring 2016 market size and forecasts for the Canadian IT professional services market. The professional services market is made up of four submarkets: Custom application development, IT consulting, Network consulting and integration, and Systems integration.

"The Canadian IT professional services market continues to deal with weak economic conditions and the transition to digital transformation solutions coupled with the stagnation of 2nd Platform products and services investments. The current forecast reflects the long-term challenges facing the Canadian economy as well as the issues impacting the IT professional services sector. There are signs that point to better times ahead, but there are obstacles that will have to be dealt with in the short term to bring these signs into better focus toward the end of the forecast period," says Jim Westcott, research manager, Canadian Digital Transformation: Application and Professional Services.

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Cloud and Hosting Services Usage in the Canadian SMB Sector IDC Canada

March 2017

This IDC Presentation examines recent end-user survey data to gauge the interest, activity, and expectations of Canadian small and medium-sized businesses as it relates to use of external providers for network, hosting, and cloud services. This document explores current usage, planned usage, and spending intentions.

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Business Mobility in Canada: Reality and Expectations IDC Canada

March 2017

This IDC Market Perspective examines the usage and intent of medium-sized and large Canadian businesses with respect to mobile application development and transformation. The document focuses on the mobile enablement of applications for internal employees across the entire enterprise.

"Mobile solutions are rapidly changing the landscape for Canadian businesses with internal employees and external customers. This document helps vendors identify the pace at which Canadian businesses are moving to adopt mobile applications for employees and the benefits they expect to attain as a result of their mobile enablement efforts," says Jim Westcott, research manager, Digital Transformation Services.

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Application Services: Canadian End-User Business Views, 2017 IDC Canada

February 2017

This IDC Presentation examines the spending intentions of Canadian medium-sized and large businesses for a variety of professional services related to digital transformation technologies and applications. This Presentation explores current spending plans as well as expectations for 2018.

"Over the course of the next few years, digital transformation will continue to account for a larger proportion of IT and business services spending. This Presentation helps vendors identify patterns in digital transformation solution spending and meet the expectations of buyers in the marketplace," says Jim Westcott, research manager, Digital Transformation Services.

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