Jim Westcott is a Research Manager for the Canadian Digital Transformation: Application and Professional Services program. In this role Jim manages IDC's research on enterprise applications and application services.
Jim also contributes to the Services Contracts Database: Canada Region and the Services Tracker - Canada Region data products. Jim provides expert opinion, market research and analysis, competitive intelligence, and consulting to IT services and technology providers.
Areas of Expertise (4)
Systems Integration & Consulting
SMB market trends
Application outsourcing & BPO
Associated IDC Services (3)
- Canadian Digital Transformation: Application and Professional Services
- Services Contract Database: Canada Region
- Services Tracker - Canada Region
University of Toronto: B.A., Undergraduate Studies
Media Appearances (8)
New IDC MarketScape Evaluates 8 Salesforce Implementation Services Providers in Canada
IDC Canada online
International Data Corporation (IDC) Canada today announced the publication of a new report, IDC MarketScape: Canada Salesforce Implementation Services 2020 Vendor Assessment (IDC# CA46257720), which provides an in-depth analysis of companies that provide Salesforce implementation services offerings to the Canadian market. IDC compared 8 Salesforce implementation services providers with operations and customers in Canada using our IDC MarketScape model. As a result of this study, IDC Canada has found five IDC MarketScape Leaders and three IDC MarketScape Major Players in the Canadian Salesforce implementation services market. The 8 vendors evaluated in this IDC MarketScape are: Accenture, Acumen Solutions, AppCentrica, Deloitte, IBM Canada, PwC, TELUS International, and Traction On Demand. "Salesforce products are rapidly becoming enterprise-scale solutions in Canada and the opportunities for services firms specializing in Salesforce are growing as quickly. As the enterprise software market continues its shift to cloud computing and SaaS, Salesforce implementation services firms are identifying a growing number of prospective customers and the capabilities of these firms to help customers achieve business objectives are expanding to meet emerging and increasingly sophisticated requirements," said report author, Jim Westcott, research manager, IDC Canada and lead analyst for the Canadian Digital Transformation: Application and Professional Services program.
Canadian Spending on Digital Transformation Forecast to Grow By 7% in 2020, Despite the Challenges Presented by the COVID-19 Pandemic
IDC Canada online
The Canadian spending on digital transformation (DX) is forecasted to reach C$28 billion in 2020 with a growth rate of 7% according to the new IDC Worldwide Digital Transformation Spending Guide, despite the challenges presented by the COVID-19 pandemic. However, the growth is notably slower than 2019 due to the pandemic but expected to recover quickly in the following years (2021-2023) with a five-year CAGR of 13%. "COVID-19 has impacted the Canadian economy in a number of ways, including how businesses have prioritized spending on existing and new IT projects and technologies" said Jim Westcott, research manager with IDC's Canadian Digital Transformation: Application and Professional Services research program. "Digital transformation has emerged as a valuable solution to the business challenges posed by COVID-19. Canadian organizations have had to create long-term strategies for the post-pandemic era and DX initiatives that are fulfilling these requirements."
New IDC MarketScape Evaluates Digital Business Services Providers in Canada
International Data Corporation (IDC) Canada has just published an updated assessment profiling 8 vendors in the Canadian digital transformation services market. The IDC MarketScape report positioned Accenture, Deloitte, IBM iX, PwC Canada and Publicis Sapient in the "Leaders" segment of the Canadian digital transformation services market, while Capgemini, EY and AppCentrica were positioned in the "Major Players" segment.
Canadian companies to spend $16 billion in 2018 on digital transformation: IDC
Canadian companies are going to be spending more than $16-billion this year on digital transformation technologies and services, which is about 20 per cent higher than the year before, according to new research from the IDC Canada.
Canadian Spending on Digital Transformation Will Exceed $16 Billion in 2018, Led by Innovation Accelerators, According to a New IDC Spending Guide
Canadian digital transformation (DX) technologies and services spending is set to surpass $16 billion in 2018, approximately 20% higher than the ~$14 billion spent in 2017. DX spending will be led by the manufacturing industries (discrete and process) and the business services sector (personal/consumer services and professional services). In the newly expanded Worldwide Semiannual Digital Transformation Spending Guide, International Data Corporation (IDC) examines current and future spending levels for close to 100 DX use cases across 19 industries in 8 geographic regions. The results provide new insights into where DX funding is being routed as well as what DX priorities are being pursued.
IDC Canada Releases 7 New Forecasts for Canadian ICT Market: Many Markets Exceed Expectations in 2017, as the Canadian Economy and the Race Toward Digital Transformation Encourage ICT Spending
IDC Canada releases 7 new forecast documents, including Canadian IT Professional Services Forecast, 2018-2022 (IDC#CA42524518). Jim Westcott provides comments.
IDC MarketScape: Deloitte named a leader in global business consulting based on capabilities and strategies
For the fifth consecutive year, IDC has named Deloitte Consulting member firm practices and advisory businesses globally as a leader in worldwide and regional consulting capabilities and business strategies. "Deloitte is perceived to be the best at challenging corporate culture, directly improving clients' commercial performance, maximizing the value of a project and meeting project timelines, and recommending change or innovation that produce results," according to MarketScape for Business Consulting 2015 Vendor Analysis – Worldwide. This announcement comes on the heels of Gartner also ranking Deloitte as the No. 1 global consulting organization based on 2014 market share revenue for the fifth consecutive year. Additionally, Deloitte was recognized by IDC as a leader in the Americas; a leader in EMEA and a Major Player in Asia Pacific.
Companies tap hosted tools for total recruitment makeover
IT Business online
Canadian industry analysts point to steady growth in the adoption of hosted HR apps among small and mid-sized businesses (SMBs). “There’s obviously a huge cost advantage per user here,” said Jim Westcott, research manager, applications at IDC Canada in Toronto. He said efficient, highly-trained IT professionals are scarce today, and hiring them can be costly for SMBs. In this environment, HR automation tools can play a vital role, Westcott said. Little wonder then that “more companies are seizing the day.” The number of players in this resurgent market is also growing. Westcott noted that companies that previously focused mainly on payroll – such as Ceridian and ADP – have also jumped on the bandwagon, offering such services to existing clients and attempting to attract new ones.
Canadian IT Services Brand Perceptions, 2021: Familiarity, Awareness, and Brand AssociationsIDC Canada
This IDC Survey examines recent survey data that questioned Canadian medium-sized and large businesses on the brand perception, awareness, and usage of many of the largest IT services providers in Canada. The document primarily assesses the perceptions of Canadian large business with respect to brand perceptions.
Are Canadian Businesses Digitally Competitive?IDC Canada
This IDC Survey Spotlight explores the results of a global survey, and it positions Canadian business respondents against their global counterparts as it relates to the use of digital technologies to improve competitiveness and operational efficiency.
Canadian IT Professional Services Forecast, 2021–2025IDC Canada
This IDC study provides the spring 2021 market size and forecasts for the Canadian IT professional services market. The professional services market is made up of four submarkets: - Custom application development - IST consulting - Network consulting and integration - Systems integration "The Canadian IT professional services market is on the front line of helping customers adapt and change their business operations to remain competitive and enhance productivity. Building on their strength in advisory services, IT professional services firms quickly responded to the COVID-19 pandemic and the industry is well positioned to meet emerging challenges with a new wave of growth through innovative products and services," says Jim Westcott, research manager, Application Solutions, IDC Canada.
Plotting the Course of Innovation in Canada: How Services Firms Can Help Transform Business Operations for Competitive AdvantageIDC Canada
This IDC Survey examines end-user plans and expectations for driving innovation agendas that will shape businesses for the foreseeable future. The document also investigates how IT and business services firms can use the innovation agenda to help customers achieve short-, medium-, and long-term business objectives.
Sustainability in Canada: Is Mainstream Adoption Imminent?IDC Canada
This IDC Market Perspective examines the perspectives of Canadian organizations on sustainability practices and the importance of corporate social responsibility as key business objectives. Sustainability is an emerging issue for Canadian corporations that are interested in environmental and corporate responsibility. "From a business perspective, social responsibility and sustainability have reached a level of importance that can no longer be ignored or simply paid lip service. There are increasing expectations on the parts of employees, customers, and business partners to engage in ethical practices that support sustainability objectives and model behaviors that demonstrate a commitment to environmental and social issues," says Jim Westcott, research manager, Application Solutions at IDC Canada.
Application Modernization Plans Among Canadian Organizations, 2021IDC Canada
Megha Kumar, Jim Westcott
This IDC Market Presentation covers the application modernization priorities of Canadian organizations alongside the business drivers and concerns and IT challenges. It also covers the modernization initiatives that are currently being undertaken by Canadian organizations and their plans for the next 18 months. The document draws on the results from IDC Canada's Business and IT Advisory Panel (BITAP) N4, with 296 Canadian organizations across different sizes and sectors. The survey was in field from September to October 2020.
Marking the Path Forward: How Canadian Businesses Are Implementing the Modernization and Transformation AgendaIDC Canada
This IDC Survey examines the trends and perspectives of Canadian businesses related to application and infrastructure modernization. As part of an enterprise transformation agenda, modernization is a key strategy allowing Canadian businesses to meet emerging competitive challenges both locally and globally.
Beyond SaaS: What Is the Role for Cloud Professional Services Providers in Canada?IDC Canada
Jim Westcott, Vijay Kumar
This IDC Survey Spotlight illustrates the preferences of Canadian medium-sized and large businesses in terms of how they procure professional services for cloud services (SaaS, IaaS, PaaS, SISaaS). The document contains data from IDC Canada's IT Advisory Panel Survey, which was completed in the summer of 2020.
IDC FutureScape: Worldwide Services 2021 Predictions — Canada ImplicationsIDC Canada
Jason Bremner, Jim Westcott
This IDC Tech Buyer Presentation discusses the Canadian regionalization of the IDC FutureScape: Worldwide Services 2021 Predictions (IDC #US45374020, October 2020). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market. "The Canadian IT and business services markets were upended in 2020, the result of the COVID-19 pandemic resulting in fundamental changes to technology adoption for Canadian businesses of all sizes. This document provides an assessment of these issues and their impact on the Canadian services market over the course of the next three to five years," says Jim Westcott, research manager, IDC Canada.
IDC MarketScape: Canada Salesforce Implementation Services 2020 Vendor AssessmentIDC Canada
This IDC study represents a vendor assessment of Salesforce implementation services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the Salesforce implementation integration services market. This IDC MarketScape covers a variety of vendors participating in the Salesforce implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term. "Salesforce products are rapidly becoming enterprise-scale solutions in Canada, and the opportunities for services firms specializing in Salesforce are growing as quickly. As the enterprise software market continues its shift to cloud computing and SaaS, Salesforce implementation services firms are identifying a growing number of prospective customers and the capabilities of these firms to help customers achieve business objectives are expanding to meet emerging and increasingly sophisticated requirements," says Jim Westcott, research manager, IDC Canada.
Canadian IT Services Brand Perceptions, 2020: Familiarity, Awareness, and Brand AssociationsIDC Canada
This IDC Market Presentation examines recent survey data that questioned Canadian medium-sized and large businesses on the brand perception, awareness, and usage of many of the largest IT services providers in Canada. The document primarily assesses the perceptions of Canadian large businesses with respect to brand.
IDC's Worldwide Semiannual Digital Transformation Spending Guide Taxonomy, 2020: Release V2, 2020IDC
Craig Simpson, Eileen Smith, Ashutosh Bisht, Meng Cong, Eman Elshewy, Jebin George, Akihiro Kimura, Roberto Membrila, Ko Shikita, Angela Vacca, Neli Vacheva, Jim Westcott
This IDC study provides a detailed description of IDC's Worldwide Semiannual Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.
Canadian IT and Business Services Market Shares, 2019: Investment in Digital Transformation Services Yields Positive ResultsIDC Canada
Jason Bremner, Jim Westcott
This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and information presented in the public domain. "2019 was a good year for services providers in Canada as businesses in this country continued their investment in DX and cloud. While the events of early 2020 will undoubtedly hamper overall market growth, the strategic shift to DX and cloud will accelerate, and vendors that have made this transition will return to positive growth at an advanced pace," says Jim Westcott, research manager, IDC Canada.
Investing in the Future: How COVID-19 Has Changed the Implementation Plans for 3rd Platform and Innovation Accelerator Solutions in CanadaIDC Canada
This IDC Market Presentation examines the buying intentions and implementation concerns, challenges, and targets for 3rd Platform and innovation accelerator technologies and solutions (cloud, big data and analytics, IoT, and cognitive) as well as the expected role for external IT services firms and the need for specific solution offerings.
IT Services for Blockchain Technologies and Solutions in Canada: Taking the Pulse of Current and Future OpportunitiesIDC Canada
This IDC Survey examines the perceptions, buying intentions, and services requirements for blockchain-oriented projects of Canadian businesses. While blockchain services have yet to reach a critical mass of interest and usage, it is expected to reach a significant size and scale in the next three to five years, making it an attractive investment opportunity for vendors active in the Canadian market.
Canadian IT Professional Services Forecast, 2020-2024IDC Canada
This IDC study provides the spring 2020 market size and forecasts for the Canadian IT professional services market. The professional services market is made up of four submarkets: - Custom application development - IS consulting - Network consulting and integration - Systems integration "The Canadian IT professional services market relies on discretionary capital spending budgets, which are typically suspended or curtailed in times of economic uncertainty. 2020 will be a challenging year for professional services firms due to the COVID-19 pandemic, but the market is expected to recover as the Canadian and global economies recover and businesses reinstate capital spending for IT projects," says Jim Westcott, research manager, Professional Services research, IDC Canada.
IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2020IDC
Craig Simpson, Eileen Smith, Ashutosh Bisht, Meng Cong, Eman Elshewy, Jim Westcott, Neli Vacheva, Roberto Membrila, Ko Shikita, Angela Vacca, Akihiro Kimura, Jebin George
This IDC study provides a detailed description of IDC's Worldwide Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases. "IDC's Worldwide Digital Transformation Spending Guide presents a comprehensive view of the digital transformation ecosystem," said Craig Simpson, senior research manager of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."
Impact of COVID-19: Canadian IT Services MarketIDC Canada
Jason Bremner, Jim Westcott, Nigel Wallis, Vijay Kumar
This IDC Market Presentation summarizes IDC's initial perspective of the impact of the COVID-19 pandemic on the Canadian IT services market. This Market Presentation provides insights based on IT executive surveys, macroeconomic analyses, and analyst opinion that underlie IDC's spending forecast for 2020 and 2021 for the Canadian IT services market and provides a breakdown of spending growth for project-based, managed, and support and training market segments.
Impact of 3rd Platform on the Canadian IT Services Market, 2019 and 2023IDC Canada
This IDC study examines the growing impact of digital transformation (3rd Platform and innovation accelerators) on IT and business services markets. 3rd Platform technologies, the combination of pillar (cloud, big data/analytics, mobility, and social) and innovation accelerators (AI, IoT, blockchain, next-generation security, robotics, AR/VR, and 3D printing) are increasing as a percentage of IT spending in Canada. Businesses in this country are also adopting these solutions at varying rates based on the applicability of resources and the applicability of these technologies to the achievement of specific business outcomes. "Despite the recent economic and societal issues associated with COVID-19 and its impact on IT services spending, 3rd Platform technologies are growing as a proportion of the total market. The face of business competitiveness has changed in recent years, and the attainment of goals related to business performance will require the application and extension of 3rd Platform technologies and solutions," says Jim Westcott, research manager, IDC Canada.
Is the Services Opportunity for AI Being Hindered by Business and IT Misaligned Perspectives?IDC Canada
This IDC Survey Spotlight illustrates the investment intentions for Canadian medium-sized and large businesses for adopting implementation services artificial intelligence (AI). The document contains data from IDC's Business and IT Advisory Survey, which was completed in the summer of 2019. This document examines some of the barriers Canadian businesses are facing with respect to the implementation of AI projects.
IDC FutureScape: Worldwide Services 2020 Predictions — Canada ImplicationsIDC Canada
Jason Bremner, Jim Westcott
This IDC Presentation discusses the Canadian regionalization of IDC FutureScape: Worldwide Services 2020 Predictions (IDC #US44800319, October 2019). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market. "The Canadian IT and business services markets are currently dealing with the challenges of managing existing technologies and solutions while assessing and integrating new and emerging solutions and offerings. This document provides a new assessment of some of these multifaceted issues and how they will impact the Canadian Services market over the course of the next three to five years," says Jim Westcott, research manager, IDC Canada.