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Jim Westcott - International Data Corporation (IDC). Toronto, ON, CA

Jim Westcott Jim Westcott

Research Manager, Application Solutions | International Data Corporation (IDC)

Toronto, ON, CANADA

Research Manager for the Canadian Digital Transformation: Application and Professional Services program


Jim Westcott is a Research Manager for the Canadian Digital Transformation: Application and Professional Services program. In this role Jim manages IDC's research on enterprise applications and application services.

Jim also contributes to the Services Contracts Database: Canada Region and the Services Tracker - Canada Region data products. Jim provides expert opinion, market research and analysis, competitive intelligence, and consulting to IT services and technology providers.





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Areas of Expertise (4)

Systems Integration & Consulting

SMB market trends

Application outsourcing & BPO

Digital Transformation

Associated IDC Services (3)

  • Canadian Digital Transformation: Application and Professional Services
  • Services Contract Database: Canada Region
  • Services Tracker - Canada Region


Education (1)

University of Toronto: B.A., Undergraduate Studies

Media Appearances (8)

New IDC MarketScape Evaluates 8 Salesforce Implementation Services Providers in Canada

IDC Canada  online


International Data Corporation (IDC) Canada today announced the publication of a new report, IDC MarketScape: Canada Salesforce Implementation Services 2020 Vendor Assessment (IDC# CA46257720), which provides an in-depth analysis of companies that provide Salesforce implementation services offerings to the Canadian market. IDC compared 8 Salesforce implementation services providers with operations and customers in Canada using our IDC MarketScape model. As a result of this study, IDC Canada has found five IDC MarketScape Leaders and three IDC MarketScape Major Players in the Canadian Salesforce implementation services market. The 8 vendors evaluated in this IDC MarketScape are: Accenture, Acumen Solutions, AppCentrica, Deloitte, IBM Canada, PwC, TELUS International, and Traction On Demand. "Salesforce products are rapidly becoming enterprise-scale solutions in Canada and the opportunities for services firms specializing in Salesforce are growing as quickly. As the enterprise software market continues its shift to cloud computing and SaaS, Salesforce implementation services firms are identifying a growing number of prospective customers and the capabilities of these firms to help customers achieve business objectives are expanding to meet emerging and increasingly sophisticated requirements," said report author, Jim Westcott, research manager, IDC Canada and lead analyst for the Canadian Digital Transformation: Application and Professional Services program.

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Canadian Spending on Digital Transformation Forecast to Grow By 7% in 2020, Despite the Challenges Presented by the COVID-19 Pandemic

IDC Canada  online


The Canadian spending on digital transformation (DX) is forecasted to reach C$28 billion in 2020 with a growth rate of 7% according to the new IDC Worldwide Digital Transformation Spending Guide, despite the challenges presented by the COVID-19 pandemic. However, the growth is notably slower than 2019 due to the pandemic but expected to recover quickly in the following years (2021-2023) with a five-year CAGR of 13%. "COVID-19 has impacted the Canadian economy in a number of ways, including how businesses have prioritized spending on existing and new IT projects and technologies" said Jim Westcott, research manager with IDC's Canadian Digital Transformation: Application and Professional Services research program. "Digital transformation has emerged as a valuable solution to the business challenges posed by COVID-19. Canadian organizations have had to create long-term strategies for the post-pandemic era and DX initiatives that are fulfilling these requirements."

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New IDC MarketScape Evaluates Digital Business Services Providers in Canada

IDC  online


International Data Corporation (IDC) Canada has just published an updated assessment profiling 8 vendors in the Canadian digital transformation services market. The IDC MarketScape report positioned Accenture, Deloitte, IBM iX, PwC Canada and Publicis Sapient in the "Leaders" segment of the Canadian digital transformation services market, while Capgemini, EY and AppCentrica were positioned in the "Major Players" segment.

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Canadian companies to spend $16 billion in 2018 on digital transformation: IDC

IT Business  


Canadian companies are going to be spending more than $16-billion this year on digital transformation technologies and services, which is about 20 per cent higher than the year before, according to new research from the IDC Canada.

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Canadian Spending on Digital Transformation Will Exceed $16 Billion in 2018, Led by Innovation Accelerators, According to a New IDC Spending Guide



Canadian digital transformation (DX) technologies and services spending is set to surpass $16 billion in 2018, approximately 20% higher than the ~$14 billion spent in 2017. DX spending will be led by the manufacturing industries (discrete and process) and the business services sector (personal/consumer services and professional services). In the newly expanded Worldwide Semiannual Digital Transformation Spending Guide, International Data Corporation (IDC) examines current and future spending levels for close to 100 DX use cases across 19 industries in 8 geographic regions. The results provide new insights into where DX funding is being routed as well as what DX priorities are being pursued.

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IDC Canada Releases 7 New Forecasts for Canadian ICT Market: Many Markets Exceed Expectations in 2017, as the Canadian Economy and the Race Toward Digital Transformation Encourage ICT Spending

IDC  online


IDC Canada releases 7 new forecast documents, including Canadian IT Professional Services Forecast, 2018-2022 (IDC#CA42524518). Jim Westcott provides comments.

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IDC MarketScape: Deloitte named a leader in global business consulting based on capabilities and strategies

Deloitte  online


For the fifth consecutive year, IDC has named Deloitte Consulting member firm practices and advisory businesses globally as a leader in worldwide and regional consulting capabilities and business strategies. "Deloitte is perceived to be the best at challenging corporate culture, directly improving clients' commercial performance, maximizing the value of a project and meeting project timelines, and recommending change or innovation that produce results," according to MarketScape for Business Consulting 2015 Vendor Analysis – Worldwide. This announcement comes on the heels of Gartner also ranking Deloitte as the No. 1 global consulting organization based on 2014 market share revenue for the fifth consecutive year. Additionally, Deloitte was recognized by IDC as a leader in the Americas; a leader in EMEA and a Major Player in Asia Pacific.

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Companies tap hosted tools for total recruitment makeover

IT Business  online


Canadian industry analysts point to steady growth in the adoption of hosted HR apps among small and mid-sized businesses (SMBs). “There’s obviously a huge cost advantage per user here,” said Jim Westcott, research manager, applications at IDC Canada in Toronto. He said efficient, highly-trained IT professionals are scarce today, and hiring them can be costly for SMBs. In this environment, HR automation tools can play a vital role, Westcott said. Little wonder then that “more companies are seizing the day.” The number of players in this resurgent market is also growing. Westcott noted that companies that previously focused mainly on payroll – such as Ceridian and ADP – have also jumped on the bandwagon, offering such services to existing clients and attempting to attract new ones.

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