Senior-level user experience professional with a background in interaction design, information architecture, and visual design.
Currently Director of User Experience at Walgreens in Chicago, responsible for ensuring the overall customer experience at Walgreens.com, associated sites (e.g., drugstore.com and Beauty.com), in-store interfaces, and mobile applications. Manages a 20-person User Experience group, guiding information architecture, interaction design, taxonomy, and user research.
Previously, Director in the User Experience practice at Roundarch, a leading Web consulting company; and the User Experience Group Manager at Fry, responsible for the information architecture design on many prominent eCommerce websites.
Industry Expertise (1)
Areas of Expertise (5)
- Usability Professionals' Association
- The Councils - Creative Good
- Information Architecture Institute
Event Appearances (3)
7 User Experience Principles for Online Self-service
Healthcare Experience Design Conference Boston, MA
The User Experience Brief: The What and Why Before the How
Information Architecture Summit Denver, CO
Rich User Experience Documentation
Web 2.0 Summit New York, NY
- Workshop Leader