Born and Raised in England, came to America in 1956 with family. Settled in Georgia and worked in manufacturing then Training and development and them into HRD. Started public speaking as an adjunct career and it became my passion and love. Success in the field prompted me to create Southeastern Training and development.
Have written numerous articles for various publications related to Customer service, Communication, leadership and Sales improvement. Married and have two children five grandchildren and reside in Cobb County Georgia, just north of Atlanta.
Conducted highly regarded and effective speeches and training programs in five continents for both large and small companies, local and national Associations; as well as Government and military organizations.
1973; BBA/Business Management, Marketing, Georgia State University
1969; BA/Business Management, Marketing, Kennesaw State University
2007, Certification and update in major topics for Human Resource management and training delivery.
Cutting Edge Management Training, Customer Service Innovations, Quality Initiatives, Photography, Community Theatre, Patron of the Arts, Symphony, Politics, Golf, Gardening, Cycling, Running and Reading
Groups and Associations:
Chamber of Commerce, Leadership Cobb, Georgia State Alumni, Kennesaw State Alumni, Honorary Commanders Association, National Speakers Association, Georgia Speakers Association, ASTD, ASPA, Sales and Marketing Executives, Cobb County Arts Board, Cobb Family Services, Girls Club of America, St. Joseph’s Church, Usher, Lector, Reader and Eucharistc Minister; Mason and Yaarab Shrine Temple.
Industry Expertise (10)
Training and Development
Professional Training and Coaching
Areas of Expertise (6)
Getting and Keeping Customers
Leadership for Todays Workforce.
Change the Only Constant
Effective Leadership for Today
Inspirational and Uplifting
Learning How to Be A Servant Leader.
Community Involvement (professional)
As a leader in the Chamber of Commerce, the Church, the Area Youth Groups and Politics I have used my 45 years of Leadership to guide and direct teams from 10 to 100 in accomplishing goals set by boards and the community.
Arts support in the Community (personal)
As the vice president of Cobb Coutny Arts Board I co chaired the first Arts ball to raise funds for the arts in Cobb Coutny. The Arts Ball was a total success and we raised over 92,000 for the arts groups including both Private and Government run facilities. We included the Governor of Georgia the Hon Roy E barnes and first lady Marie as the Host. All money was distributed to artist and groups.
Outstanding Jaycee in America (personal)
As President of the South Cobb Jaycees in 1976/1977 the club was awarded the top awards for clubs, the top award for leadership and the top award for community involvement. That same year I competed in the national Speakup competition and placed 10th in the nation, no # one in local, regional, and State competition.
Outstanding Speaker/Seminar Leader (professional)
As a ten year veteran of Career Track Organization in Colorado I was constantly ranked in the top three presenters for the organization. With over 125 speakers at most times and programs conducted world wide ,just to be chosen was an honor. The recognition by customers and staff of the organization made the annual recognition an extra special accomplishment.
Kennesaw College, Marietta Ga: ABA in Mkt and MGT, Marketing and Management 1971
Returned to school after military service and completed degrees at night school. Deans list on several occassions. Graduated with 3.2 GPA.
Georgia State University In Atlanta Georgia: BBA in Mkt/Mgt, Marketing and Management 1974
Still going to night school as I raised a family and created new company. Worked at creating the Consulting/Training and Development Company as well as partnering with Careetrack/ BTD and STD. Graduated with a 3.2 gpa. Deans list on several occassions.
Numerous Institutions: Certificates only upon completion, Business related. Training and Development, HRD and Personnel related continuing education courses.
- U.S.Army Veteran
- Honorary Commanders Assoc.
- Leadership Cobb
- Chamber of Commerce
- Arts Board and Theatre Patron
- Republican Party of Georgia
- Republican Party of Georgia
- Cobb County Republican party
- House District Chairman, 2004 thru 2012
- St. Josephs Church, Usher, Eucharistic Minister, Lector and Commentator.
- Cobb Chamber Board member
Bob Russell, CEO/Owner Ernies Steak Houses. | Annual meeting and on going training in Sales, Customer Services and leadership for staff.
My web site @ www.setrainingdev.com has numerous testimonials from my over 35 years of platform presentations, Keynote addresses and seminars/ workshop activities all over the world. You are welcome to contact any and all those represented.
Event Appearances (5)
Leading from the front
Special assignment (8 months) Daharan, Saudi Arabia
Customer Service that works
Monthly meeting WCBA in Atlanta
Leading as a healthy person
Annual Fitness Facilities Directors Conference New Mexico
Times are slow but we still have to survive.
Annual Funeral Directors Meeting Perry Georgia
Service is the key
District meeting for RI Habersham Co, georgia
Sample Talks (5)
Through the eyes of your customer
A lively, fun filled and highly interactive program that draws on personal experiences to grow a stronger relationship with customers. key note, one hour or half and full day sessions.
Taking Control of the TEAM
THis program was developed for a customer who had employees scattered over the country and the leadership was having to be conducted electronically and through the airwaves. The program created working models for the absentee managers,more productive use of time together and follow up sessions handled though electronic communication. Follow up session at the annual meeting proved the material was being used and communication was greatly enhanced.
Cutting the cost of Customer retention.
Simple but proven method or measuring steps needed to guage customer satisfaction and retain them. Practical real life and packed with takehome tools.
Lead, Follow but do not get in my way.
Leadership that works. Todays workforce is a different breed. Learn how to ID the styles of employees and use the right methodolgy to get great results . Autocratic/Democratic are older terms but still play a role in todays business world.
Leaving the driving to the Lord
For many of us its been a long hard fight to succeed. It came at a high cost to our health and family. Join me as I relate how I learned to let the Lord into my life and just become the passenger. Spiritual and inspiring and somewhat motivational.
- Workshop Leader
- Author Appearance
- Corporate Training