John A Delves
CEO.Owner Southeastern Training and Development
Media
Social
Biography
Have written numerous articles for various publications related to Customer service, Communication, leadership and Sales improvement. Married and have two children five grandchildren and reside in Cobb County Georgia, just north of Atlanta.
Conducted highly regarded and effective speeches and training programs in five continents for both large and small companies, local and national Associations; as well as Government and military organizations.
Education:
1973; BBA/Business Management, Marketing, Georgia State University
1969; BA/Business Management, Marketing, Kennesaw State University
2007, Certification and update in major topics for Human Resource management and training delivery.
Interests:
Cutting Edge Management Training, Customer Service Innovations, Quality Initiatives, Photography, Community Theatre, Patron of the Arts, Symphony, Politics, Golf, Gardening, Cycling, Running and Reading
Groups and Associations:
Chamber of Commerce, Leadership Cobb, Georgia State Alumni, Kennesaw State Alumni, Honorary Commanders Association, National Speakers Association, Georgia Speakers Association, ASTD, ASPA, Sales and Marketing Executives, Cobb County Arts Board, Cobb Family Services, Girls Club of America, St. Joseph’s Church, Usher, Lector, Reader and Eucharistc Minister; Mason and Yaarab Shrine Temple.
Industry Expertise
Areas of Expertise
Accomplishments
Outstanding Speaker/Seminar Leader
As a ten year veteran of Career Track Organization in Colorado I was constantly ranked in the top three presenters for the organization.
With over 125 speakers at most times and programs conducted world wide ,just to be chosen was an honor. The recognition by customers and staff of the organization made the annual recognition an extra special accomplishment.
Outstanding Jaycee in America
As President of the South Cobb Jaycees in 1976/1977 the club was awarded the top awards for clubs, the top award for leadership and the top award for community involvement.
That same year I competed in the national Speakup competition and placed 10th in the nation, no # one in local, regional, and State competition.
Arts support in the Community
2006-10-14
As the vice president of Cobb Coutny Arts Board I co chaired the first Arts ball to raise funds for the arts in Cobb Coutny.
The Arts Ball was a total success and we raised over 92,000 for the arts groups including both Private and Government run facilities.
We included the Governor of Georgia the Hon Roy E barnes and first lady Marie as the Host. All money was distributed to artist and groups.
Community Involvement
2012-08-10
As a leader in the Chamber of Commerce, the Church, the Area Youth Groups and Politics I have used my 45 years of Leadership to guide and direct teams from 10 to 100 in accomplishing goals set by boards and the community.
Education
Numerous Institutions
Certificates only upon completion
Business related. Training and Development, HRD and Personnel related continuing education courses.
Georgia State University In Atlanta Georgia
BBA in Mkt/Mgt
Marketing and Management
1974
Still going to night school as I raised a family and created new company.
Worked at creating the Consulting/Training and Development Company as well as partnering with Careetrack/ BTD and STD.
Graduated with a 3.2 gpa. Deans list on several occassions.
Kennesaw College, Marietta Ga
ABA in Mkt and MGT
Marketing and Management
1971
Returned to school after military service and completed degrees at night school.
Deans list on several occassions. Graduated with 3.2 GPA.
Affiliations
- Cobb Chamber Board member
- St. Josephs Church, Usher, Eucharistic Minister, Lector and Commentator.
- House District Chairman, 2004 thru 2012
- Cobb County Republican party
- Republican Party of Georgia
- Republican Party of Georgia
- Honorary Commanders Assoc.
- Leadership Cobb
- Chamber of Commerce
- SME
- Arts Board and Theatre Patron
- ASTD
- U.S.Army Veteran
Links
Testimonials
CEO/Owner Ernies Steak Houses.
Annual meeting and on going training in Sales, Customer Services and leadership for staff.
My web site @ www.setrainingdev.com has numerous testimonials from my over 35 years of platform presentations, Keynote addresses and seminars/ workshop activities all over the world.
You are welcome to contact any and all those represented.
Event Appearances
Leading from the front
Special assignment (8 months) Daharan, Saudi Arabia
2006-08-10
Customer Service that works
Monthly meeting WCBA in Atlanta
2012-08-20
Service is the key
District meeting for RI Habersham Co, georgia
2012-04-19
Times are slow but we still have to survive.
Annual Funeral Directors Meeting Perry Georgia
2012-02-11
Leading as a healthy person
Annual Fitness Facilities Directors Conference New Mexico
2010-09-17
Sample Talks
Through the eyes of your customer
A lively, fun filled and highly interactive program that draws on personal experiences to grow a stronger relationship with customers. key note, one hour or half and full day sessions.
Leaving the driving to the Lord
For many of us its been a long hard fight to succeed.
It came at a high cost to our health and family.
Join me as I relate how I learned to let the Lord into my life and just become the passenger.
Spiritual and inspiring and somewhat motivational.
Lead, Follow but do not get in my way.
Leadership that works.
Todays workforce is a different breed.
Learn how to ID the styles of employees and use the right methodolgy to get great results .
Autocratic/Democratic are older terms but still play a role in todays business world.
Cutting the cost of Customer retention.
Simple but proven method or measuring steps needed to guage customer satisfaction and retain them.
Practical real life and packed with takehome tools.
Taking Control of the TEAM
THis program was developed for a customer who had employees scattered over the country and the leadership was having to be conducted electronically and through the airwaves.
The program created working models for the absentee managers,more productive use of time together and follow up sessions handled though electronic communication.
Follow up session at the annual meeting proved the material was being used and communication was greatly enhanced.
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Author Appearance
- Corporate Training
