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Jon Arnold - J Arnold & Associates. Toronto, ON, CA

Jon Arnold

Principal | J Arnold & Associates

Toronto, ON, CANADA

Helping businesses understand the strategic value of communications technology as they adapt to the digital transformation of work









Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, 5G, Internet of Things, contact centers and customer experience.

He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

In early 2023, Jon was named as a Top 100 United Comms Influencers 2023, and a Top 16 CCaaS Influencer. During 2022, he was included in “16 UCaaS influencers to Follow”, and “16 Hybrid Work Influencers to Follow”; in 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”, as well as being included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”.

As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Channel Partners, UC Expo, SCTC and others.

Industry Expertise (9)

Social Media


Investment Banking

Market Research

Information Technology and Services


Computer Software

VC and Private Equity

Computer Networking

Areas of Expertise (14)

Technology Adoption

Immersive Technology

Digital Transformation


Unified Communications

Cloud Communications


Social Media

Contact Center


Mobile Broadband

Future of Work

Articifical Intelligence

Marketing & Branding

Accomplishments (1)

Many industry kudos are cited here - (professional)

Will update with specific references soon!

Education (2)

University of Western Ontario: B.A., Psychology 1981

Schulich School of Business: MBA, Marketing/Organizational Behavior 1984

Affiliations (2)

  • Society of Communications Technology Consultants
  • BCStrategies

Languages (1)

  • English

Testimonials (1)

Many can be seen on my LinkedIn profile., Principal | J Arnold & Associates

Media Appearances (1)

See media citings archive on my website.

J Arnold & Associates  

Older citings available upon request.

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Event Appearances (1)

I speak and attend industry events constantly - you can track those on my blog.

Also summarized in my newsletter.

Sample Talks (1)

Many examples on my website, and others available upon request.



  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC
  • Author Appearance


3000 to 8000 *Will consider certain engagements for no fee

Articles (1)

Too many to mention - see website

No Jitter, EM360, UC Today, BCStrategies, TechTarget to name a few

More here as well -

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