Jon Arnold
Principal | J Arnold & Associates
Toronto, ON, CANADA
Helping businesses understand the strategic value of communications technology as they adapt to the digital transformation of work
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Biography
Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, 5G, Internet of Things, contact centers and customer experience.
He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.
Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.
In early 2023, Jon was named as a Top 100 United Comms Influencers 2023, and a Top 16 CCaaS Influencer. During 2022, he was included in “16 UCaaS influencers to Follow”, and “16 Hybrid Work Influencers to Follow”; in 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”, as well as being included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”.
As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Channel Partners, UC Expo, SCTC and others.
Industry Expertise (9)
Market Research
Information Technology and Services
Wireless
Computer Software
VC and Private Equity
Computer Networking
Social Media
Telecommunications
Investment Banking
Areas of Expertise (14)
Technology Adoption
Immersive Technology
Digital Transformation
Voip
Unified Communications
Cloud Communications
Smartphones
Social Media
Contact Center
Telecom
Mobile Broadband
Future of Work
Articifical Intelligence
Marketing & Branding
Accomplishments (1)
Many industry kudos are cited here - https://www.jarnoldassociates.com/about/jon-arnold (professional)
Will update with specific references soon!
Education (2)
University of Western Ontario: B.A., Psychology 1981
Schulich School of Business: MBA, Marketing/Organizational Behavior 1984
Affiliations (2)
- Society of Communications Technology Consultants
- BCStrategies
Links (4)
Languages (1)
- English
Testimonials (1)
Many can be seen on my LinkedIn profile., Principal | J Arnold & Associates
https://www.linkedin.com/in/jarnoldassociates
Media Appearances (1)
See media citings archive on my website.
J Arnold & Associates
Older citings available upon request.
Event Appearances (1)
I speak and attend industry events constantly - you can track those on my blog.
Also summarized in my newsletter. https://www.jarnoldassociates.com/blog/search
Sample Talks (1)
Many examples on my website, and others available upon request.
https://www.jarnoldassociates.com/thought-leadership-speaking-engagements
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Author Appearance
Fees
Articles (1)
Too many to mention - see website
No Jitter, EM360, UC Today, BCStrategies, TechTarget to name a fewMore here as well - https://www.jarnoldassociates.com/thought-leadership-authored-articles
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