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Areas of Expertise (5)

Operation-Marketing Interface

Service Innovation

Business Model Innovation

Business Analytics

Operations Strategy

Education (4)

The Wharton School, University of Pennsylvania: PhD, Operations and Information Management

The Wharton School, University of Pennsylvania: MA, Statistics

University of Chile: MSc, Operations Management

University of Chile: BS, Industrial Engineering

Honors & Awards (9)

Fisher Center for Business Analytics Research Grant

2017

Earned Membership in “Club 6” for Teaching Excellence

Fall 2017, Fall 2016, Fall 2015

MSOM Service Management SIG Prize

Finalist
2015

Barbara and Gerson Bakar Faculty Fellow

2015

Garwood Center for Corporate Innovation Faculty Research Grant Award

2012, 2013

MSOM Student Paper Competition

Finalist
2010

Juran Fellowship

Joseph M. Juran Center for Leadership in Quality at the University of Minnesota
2010

Wharton Risk Center Russell Ackoff Doctoral Student Fellowship

2009, 2010

Doctoral Fellowship, The Wharton School, University of Pennsylvania

2007 - 2011

Positions Held (1)

At Haas since 2012

2012 – present, Assistant Professor, Haas School of Business

Media Appearances (1)

Haas Sharing Economy Study Explores How Manufacturers Can Adapt

Metro MBA  online

2017-08-24

While Uber might have taxi cab dispatchers shaking in their skivvies and the rise of Airbnb could very well spell the end for what we know as the modern hotel industry, Operations and IT Management Professor Jose Guajardo revealed in a recent paper that emerging peer-to-peer rental markets actually “represent more opportunity than menace for manufacturers…savvy enough to exploit them.”

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Selected Papers & Publications (6)

Third-Party Ownership Business Models and the Operational Performance of Solar Energy Systems Manufacturing & Service Operations Management

Guajardo, J.A.

2018

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Service Differentiation and Operating Segments: A Framework and an Application to After-Sales Services Manufacturing & Service Operations Management

Guajardo, J.A., M.A. Cohen.

2018

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Service Competition and Product Quality in the U.S. Automobile Industry Management Science

Guajardo, J.A., M.A. Cohen, S. Netessine.

2016

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Impact of Performance-Based Contracting on Product Reliability: An Empirical Study Management Science

Guajardo, J.A., M.A. Cohen, S.-H. Kim, S. Netessine.

2012

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A Model Updating Strategy for Predicting Time Series with Seasonal Patterns Applied Soft Computing

Guajardo, J.A., R. Weber, J, Miranda.

2010

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A Forecasting Methodology using Support Vector Regression and Dynamic Feature Selection Journal of Information and Knowledge Management

Guajardo, J.A., J. Miranda, R. Weber

2006

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