Josh Bentley
Associate Professor and Director of Graduate Studies Texas Christian University
- Fort Worth TX
Expertise in: Public relations, crisis communication, public apologies, corporate social advocacy, and fundraising strategies.
Media
Social
Biography
Areas of Expertise
Accomplishments
Top Student Paper
Association for Education in Journalism and Mass Communication (Religion and Media Interest Group)
Top Student Paper
National Communication Association (Public Relations Division)
Top Poster
Association for Education in Journalism and Mass Communication (Public Relations Division)
Top Faculty Paper
National Communication Association (Public Relations Division)
Education
The University of Oklahoma
Ph.D.
Mass Communication
2013
Oklahoma State University
M.S.
Mass Communication
2010
John Brown University
B.S.
Broadcasting
2002
Affiliations
- Member: National Communication Association
- Member: Association for Education in Journalism and Mass Communication
Articles
Early Impact of the Patient Protection and Affordable Care Act on People Living With HIV
Journal of the Association of Nurses in AIDS Care2019
The US Patient Protection and Affordable Care Act (ACA) was the most influential policy-related change to the care of people living with HIV in decades. We systematically searched and analyzed peer-reviewed, empirical research reporting on ACA-related aspects of HIV care post-ACA full implementation, finding 12 articles that met search criteria.
A balance theory approach to stakeholder network and apology strategy
Public Relations Review2017
Apology is an important area of research in crisis communication. Scholars have largely explored apology from an organization-centric, dyadic approach. We argue that this type of research has made unrealistic assumptions about a much more complex social system and may be challenged by increasingly interconnected social reality.
Content, Usability, and Utilization of Plain Language in Breast Cancer Mobile Phone Apps: A Systematic Analysis
JMIR Mhealth Uhealth.2017
Breast cancer is one of the leading contributors to preventable illness and death among women. Although mobile phone apps provide unprecedented opportunity to engage women along the cancer continuum, little is known about the availability, content, and usability of breast cancer mobile phone apps.
We're sorry but it's not our fault: Organizational apologies in ambiguous crisis situations
Journal of Contingencies and Crisis Management2017
Crisis management theories encourage organizations to use different response strategies depending on how much responsibility for the crisis stakeholders attribute to organizations. However, theory has not fully addressed what organizations ought to say when responsibility for the crisis is ambiguous, as in a data breach crisis.
What Counts as an Apology? Exploring Stakeholder Perceptions in a Hypothetical Organizational Crisis
Management Communication Quarterly2017
Many scholars have studied the role of organizational apologies in crisis communication, but they have defined and operationalized apologies inconsistently. This study uses a grounded theory approach to explore what constitutes an effective organizational apology from the perspective of organizational stakeholders.
