Juan Manuel Benavent

Media

Publications Photos Videos Documents Audio/Podcasts

Publications:

Documents:

Photos:

Videos:

Audio/Podcasts:

Social

Biography

Proven track record of successes helping companies large and small develop and strengthen a customer-centric culture.
Specialties: Customer Experience, Exceptional Customer Service, Executive Coaching, Appreciative Inquiry, Asset-Based Thinking, Team Building, Leadership, Strategic Planning, High Performance Retail Sales.
Some recent speaking engagements: Technological University of Panama (Panama), Conexus Global (Panama), 5th PMI Congress (Panama), Panama Chamber of Commerce (Panama) FITAC (Medellin, Colombia), Mente e Innovación Global (Bogota, Colombia), Consorcio para la Formación Profesional (Medellin, Colombia), MarcusEvans Conference on Corporate Education (Bogota, Colombia).

Industry Expertise (13)

Talent Management

Professional Training and Coaching

Hotels and Resorts

Consumer Services

Apparel/Accessories

Management Consulting

Hospitality

Retail

Corporate Training

Travel and Tourism

Restaurant/Food Service

Specialty Retailers

Human Resources

Areas of Expertise (10)

Multicultural Counseling and Coaching

Team Building

Customer Service Training

Motivating and Training Leaders

Management & Leadership

Customer Experience Management

Motivating and Inspiring

Retail Sales Training

Sales Training and Sales Effectiveness

Multicultural & Diversity

Education (3)

Universidad de Panama: Bachelor in Science, Economics 1974

University of Illinois at Urbana-Champaign: Professional, Executive Development Program 1983

INCAE/Cornell University: Professional, Restaurant Management 1996

Affiliations (1)

• Asociación Nacional de Profesionales de Recursos Humanos de Panama

Languages (3)

• English
• Spanish
• Catalonian

Event Appearances (5)

Customer Service Excellence

Camara de Comercio de Panama  Panama

2013-11-27

Leading Multi-generational Teams

4th PMI Congress  Panama

2013-09-26

Customer Experience Management

FITAC  Medellin, Colombia

2013-05-31

Corporate Universities

Consorcio para la Formacion Profesional  Medellin, Colombia

2012-04-19

Developing High-Potentials

MarcusEvans Conference on Corporate Education  Bogota, Colombia

2012-06-14

Style

Educational

Entertaining

Strategic

Tactical

Lecture Style

Interactive

Formal

Relaxed

Availability

• Keynote
• Panelist
• Workshop Leader
• Corporate Training

Fees

500 to 3500 ^*Will consider certain engagements for no fee