Juan Manuel Benavent
Customer Service & Retail Sales Consultant / Speaker CV Consulting
- Panama Other
Customer Service and Customer Experience Management speaker, trainer and consultant.
Media
Social
Biography
Proven track record of successes helping companies large and small develop and strengthen a customer-centric culture.
Specialties: Customer Experience, Exceptional Customer Service, Executive Coaching, Appreciative Inquiry, Asset-Based Thinking, Team Building, Leadership, Strategic Planning, High Performance Retail Sales.
Some recent speaking engagements: Technological University of Panama (Panama), Conexus Global (Panama), 5th PMI Congress (Panama), Panama Chamber of Commerce (Panama) FITAC (Medellin, Colombia), Mente e Innovación Global (Bogota, Colombia), Consorcio para la Formación Profesional (Medellin, Colombia), MarcusEvans Conference on Corporate Education (Bogota, Colombia).
Specialties: Customer Experience, Exceptional Customer Service, Executive Coaching, Appreciative Inquiry, Asset-Based Thinking, Team Building, Leadership, Strategic Planning, High Performance Retail Sales.
Some recent speaking engagements: Technological University of Panama (Panama), Conexus Global (Panama), 5th PMI Congress (Panama), Panama Chamber of Commerce (Panama) FITAC (Medellin, Colombia), Mente e Innovación Global (Bogota, Colombia), Consorcio para la Formación Profesional (Medellin, Colombia), MarcusEvans Conference on Corporate Education (Bogota, Colombia).
Industry Expertise
Talent Management
Professional Training and Coaching
Hotels and Resorts
Consumer Services
Apparel/Accessories
Management Consulting
Hospitality
Retail
Corporate Training
Travel and Tourism
Restaurant/Food Service
Specialty Retailers
Human Resources
Areas of Expertise
Multicultural Counseling and Coaching
Team Building
Customer Service Training
Motivating and Training Leaders
Management & Leadership
Customer Experience Management
Motivating and Inspiring
Retail Sales Training
Sales Training and Sales Effectiveness
Multicultural & Diversity
Education
Universidad de Panama
Bachelor in Science
Economics
1974
University of Illinois at Urbana-Champaign
Professional
Executive Development Program
1983
INCAE/Cornell University
Professional
Restaurant Management
1996
Affiliations
- Asociación Nacional de Profesionales de Recursos Humanos de Panama
Languages
- English
- Spanish
- Catalonian
Event Appearances
Customer Service Excellence
Camara de Comercio de Panama Panama
2013-11-27
Leading Multi-generational Teams
4th PMI Congress Panama
2013-09-26
Customer Experience Management
FITAC Medellin, Colombia
2013-05-31
Corporate Universities
Consorcio para la Formacion Profesional Medellin, Colombia
2012-04-19
Developing High-Potentials
MarcusEvans Conference on Corporate Education Bogota, Colombia
2012-06-14
Show All +
Style
Availability
- Keynote
- Panelist
- Workshop Leader
- Corporate Training
Fees
$500 to $3500*Will consider certain engagements for no fee
