Juan Manuel Benavent

Customer Service & Retail Sales Consultant / Speaker CV Consulting

  • Panama Other

Customer Service and Customer Experience Management speaker, trainer and consultant.

Contact

Media

Social

Biography

Proven track record of successes helping companies large and small develop and strengthen a customer-centric culture.
Specialties: Customer Experience, Exceptional Customer Service, Executive Coaching, Appreciative Inquiry, Asset-Based Thinking, Team Building, Leadership, Strategic Planning, High Performance Retail Sales.
Some recent speaking engagements: Technological University of Panama (Panama), Conexus Global (Panama), 5th PMI Congress (Panama), Panama Chamber of Commerce (Panama) FITAC (Medellin, Colombia), Mente e Innovación Global (Bogota, Colombia), Consorcio para la Formación Profesional (Medellin, Colombia), MarcusEvans Conference on Corporate Education (Bogota, Colombia).

Industry Expertise

Talent Management
Professional Training and Coaching
Hotels and Resorts
Consumer Services
Apparel/Accessories
Management Consulting
Hospitality
Retail
Corporate Training
Travel and Tourism
Restaurant/Food Service
Specialty Retailers
Human Resources

Areas of Expertise

Multicultural Counseling and Coaching
Team Building
Customer Service Training
Motivating and Training Leaders
Management & Leadership
Customer Experience Management
Motivating and Inspiring
Retail Sales Training
Sales Training and Sales Effectiveness
Multicultural & Diversity

Education

Universidad de Panama

Bachelor in Science

Economics

1974

University of Illinois at Urbana-Champaign

Professional

Executive Development Program

1983

INCAE/Cornell University

Professional

Restaurant Management

1996

Affiliations

  • Asociación Nacional de Profesionales de Recursos Humanos de Panama

Languages

  • English
  • Spanish
  • Catalonian

Event Appearances

Customer Service Excellence

Camara de Comercio de Panama  Panama

2013-11-27

Leading Multi-generational Teams

4th PMI Congress  Panama

2013-09-26

Customer Experience Management

FITAC  Medellin, Colombia

2013-05-31

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Style

Availability

  • Keynote
  • Panelist
  • Workshop Leader
  • Corporate Training

Fees

$500 to $3500*Will consider certain engagements for no fee