Julie Johnson-Busbin

Professor Western Carolina University

  • Cullowhee NC

Julie Johnson-Busbin began her career in business-to-business selling as an account consultant with AT&T.

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Media

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Biography

Dr. Johnson began her career in business-to-business selling as an Account Consultant with AT&T. She spent 7 years in sales before entering the Ph.D. program at Georgia State University.

Industry Expertise

Research
Education/Learning
Business Services

Areas of Expertise

Research
Buyer Seller Relationships
Marketing
Sales
Customer Retention

Accomplishments

Creative and Innovative Teaching Award

2016

College of Business

Board of Governor's Award for Teaching Excellence

2017

North Carolina Board of Governors

Faculty Member of the Year Award

2019

Student Government Association

Education

Georgia Institute of Technology

M.S.

Marketing

1980

Southeastern Louisiana University

B.S.B.A.

Marketing

1986

Georgia State University

Ph.D.

Marketing

1996

Affiliations

  • American Marketing Association Sales Special Interest Group

Languages

  • English

Media Appearances

Haywood Pathways Center, WCU recognized for partnership achievements

The Mountaineer  online

2020-03-11

But it was a Western Carolina University connection that helped cement the partnership’s beginnings. WCU Professors James and Julie-Johnson Busbin, are members of New Covenant Church, one of the key players in forming Haywood Pathways Center.

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Articles

Geographic Scope Effects on Buyer Satisfaction and Defection

GSTF Journal on Business Review (GBR)

2017

As organizations move away from their domestic borders and into international environments, selling firms should understand the role geographic scope plays for the buying organization in determining whether buyers want to continue purchasing a product or service. This study addresses differences in geographic scope of buying firms as they relate to satisfaction and intention to remain in the relationship.

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Salesperson Performance and Commitment and Buyer Relational Behaviors as Antecedents of Buyer’s Desire for Business Relationship with Suppliers: An Abstract

Academy of Marketing Science Annual Conference

2017

Many account executives (AE) are responsible for expanding a buyer’s scope of business with suppliers and building relationships between the two parties to leverage mutual benefits. The AE plays a central role in developing relationships and is the focus of substantial investment by firms.

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Unpacking the Account Executive Performance, its Antecedents, and Relational Outcomes: An Abstract

Academy of Marketing Science Annual Conference

2018

Performance has been investigated according to the view of the salesperson (Sharma 2006; Sengupta et al. 2000; Boles et al. 2000), the sales manager (Tzempelikos and Gounaris 2015; Workman Jr. et al. 2003; Piercy et al. 1998), the direct supervisor (Patterson et al. 2014), the customer-seller dyad (Palmatier et al. 2008), and the sales manager-salesperson dyad (Ogilvie et al. 2017; Paparoidamis and Guenzi 2009).

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