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Kellee Irwin - CAA Club Group. Thornhill, ON, CA

Kellee Irwin Kellee Irwin

Vice President, Orion Travel Insurance | CAA Club Group

Thornhill, ON, CANADA

Executive leader driving transformational change to enhance the customer experience.




Highly motivated and strategically-focused leader with proven strengths in spearheading transformational change, strategic project delivery and top results, combined with over 25 years of experience in financial services, including 13 years of executive leadership.

Recognized for successfully implementing creative approaches to significantly enhance the customer experience, achieving positive financial results. Provided inspiration and mentoring to unlock individual talent and develop a high performing and cohesive team to its full potential in order to drive change.

• Strategically led challenging and complex situations through innovative and cost effective solutions
• Proven track record gaining internal and external stakeholder support necessary to drive transformational change aligned to strategic outcomes
• Built a consistent culture of continuous improvement and increased efficiency as business sponsor utilizing Six and Lean Sigma Methodology
• First Canadian to receive the honour of “Women in Insurance Leadership Awards, Notable Achiever”, and held numerous board and chair positions

Industry Expertise (3)



Consumer Services

Areas of Expertise (5)

Travel Insurance

Customer Engagement & Retention

Customer Experience

Property and Casualty Insurance


Education (2)

Ryerson University: B.B.M., Marketing

Insurance Institute of Canada: Fellow, Chartered Insurance Professional, Insurance and Risk Management 1996

Media Appearances (3)

New insurance coverage for shared travel accommodations

Canadian Underwriter  online


“Travel behaviours are shifting quickly and we are seeing an increased reliance on shared accommodations when it comes to travel bookings,” said Kellee Irwin, vice president of Orion Travel Insurance. “This was a gap that we saw needed to be filled to ensure that our insureds would be covered.”

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Kellee Irwin speaks to CTV about motorcycle safety

CTV News Channel  tv


As Chair of the Motorcyclists Confederation of Canada, Kellee Irwin speaks to CTV News about motorcycle safety.

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ICBC VP lives motorcycles

Motorcygal  online


Motorcycles have been in Irwin’s blood since she was five years old growing up in Cornwall, Ontario.

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