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Kelly Hancock, MSN, RN, NE-BC - Cleveland Clinic. Cleveland, OH, US

Kelly Hancock, MSN, RN, NE-BC

Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main Campus | Cleveland Clinic


20-year veteran in healthcare and prominent nursing leader at a Magnet Status hospital





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Kelly Hancock, MSN, RN, NE-BC: Nursing Workforce



Kelly Hancock was named Executive Chief Nursing Officer of Cleveland Clinic health system in September 2012. As such, she is responsible for directing the daily clinical, academic and operational activities of the nursing staff, as well as the focus of nursing throughout the various institutes on the main campus. She administers and directs nursing operations, as well as the financial, regulatory and business activities of nursing.

Ms. Hancock’s 20 years of nursing experience began at Cleveland Clinic. She upholds a strong administrative and clinical atmosphere that promotes staff education, staff development and cohesion among all disciplines, professional nursing care and world-class patient care.

Ms. Hancock obtained her MSN from Ursuline College, Ohio. She is a board-certified Nurse Executive through the American Nurse Credentialing Center, and a member of the American Organization of Nurse Executives, American Association of Critical Care Nurses, and Honor Society of Nursing - Sigma Theta Tau International. She is a recipient of the Bruce Hubbard Stewart Fellow Award and two-time recipient of the Abbie Porter Leadership Award, which highlights Nursing Leadership.

Industry Expertise (4)

Health Care - Providers

Health Care - Facilities

Health and Wellness

Health Care - Services

Areas of Expertise (9)

Transformational Leadership

Servant Leadership

Magnet and the Impact On Workforce

Nursing Recruitment and Retention

Nursing Quality


Patient Experience

Integration of Enterprise Nursing Workforce

Nursing Workforce

Accomplishments (1)

2012 AACN Circle of Excellence Award (professional)

The American Association of Critical-Care Nurses' Circle of Excellence awards recognize and showcase excellent outcomes in the care of acutely and critically ill patients and their families. The awards program is designed to align with the association's mission and vision focusing on outcomes responsive to professional and environmental issues in acute and critical care nursing.

Education (1)

Ursuline College, Pepper Pike, Ohio: M.S.N., Nursing

Affiliations (4)

  • Cleveland Clinic
  • American Organization of Nurse Executives (AONE)
  • American Association of Critical Care Nurses (AACN)
  • American Association of Heart Failure Nurses (AHF)

Sample Talks (1)

Nursing Workforce

In 2003, Cleveland Clinic earned Magnet Status, the highest national award for excellence in nursing. Ms. Hancock shares how this affects a nursing workforce in terms of quality of care, recruitment and retention. She also discusses the role Cleveland Clinic’s 11,000 nurses play in patient experience and how transformational and servant leadership practices have helped improve nursing workforce metrics and enhanced the integration of nurses throughout Cleveland Clinic’s entire health system.


  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader