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Kevin James Saunders - Oculus Hospitality Training & Business Solutions Inc.. Vancouver, BC, CA

Kevin James Saunders Kevin James Saunders

CEO & Managing Director- The Americas & Australasia | Oculus Hospitality Training & Business Solutions Inc.

Vancouver, BC, CANADA

Chief Company Culture Director at Oculus Training

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Biography

Kevin James brings a wealth of knowledge and skills to the Oculus team of consultants. After attending College Saint-Charles-Garnier, Memorial University and the University of Quebec, Saunders gained practical experiences in Human Resources, Marketing, Hospitality/Hotel Sales and Operations. Kevin James continues to grow has he completes his Masters degree in Organizational Change. The combination of these components allows for a progressive understanding and consideration of business operations. Saunders worked with such companies as Signature Worldwide/Canada, Pan Pacific Hotels, Delta Hotels, ADT Security, Diaz Perez & Associates South America. A seasoned world traveler, Saunders has worked in South America, North America & Asia, during which time he has conducted over hundreds of speaking engagements & seminars. He currently resides in Vancouver, British Columbia, Canada.

Industry Expertise (3)

Training and Development Hotels and Resorts Hospitality

Areas of Expertise (3)

Customer Service Loyalty Sales

Accomplishments (2)

Signature Training (professional)

2009-07-01

Trained and well-versed in the Signature Worldwide Training programs.

Instructional Designer (professional)

2011-07-20

Added instructional design skills by learning Photoshop, Illustrator, In-Design & Dreamweaver. With these skills I am able to create professional & visually appealing training session support tools

Education (4)

York St. John College: Masters, Organizational Development 2012

College St Charles Garnier: French 1997

Memorial University of Newfoundland: Science Studies 2002

Université du Québec à Trois-Rivières: French 2000

Event Appearances (6)

Conducting an Impressive Sales Walk About

Hotel Sales Training  Red Deer

2013-09-19

Handling Incoming Requests The First Time

E-learning by Oculus  Online

2013-08-01

Coping With Stress On The Job

Fort McMurray Hotel Training  Fort McMurray, Alberta

2013-06-10

How to Sell a Cupcake

Cupcake Sales Training  Vancouver, British Columbia

2012-07-02

Leading the Generations

Western Canada Ramada Association Conference  Calgary, Alberta

2010-03-19

Increasing Satisfaction In A Tough Economy

Western Canadian Hotel & Resort Investment Conference  Vancouver

2010-10-19

Sample Talks (1)

Impressive Reservations

Taking a reservation call is more than just a series of magic steps that will ensure that your caller will say yes. You can create a moment of magic, but it is important that customers hang up the telephone with the right impression. An impression that will last and keep them coming back to your business.

Understand how to make a connection with your customers even within a 2 minute telephone call. Ensure that even your shortest of interactions make the biggest impression!

Style

Availability

  • Moderator
  • Workshop Leader
  • Corporate Training

Fees

1000 to 5000 *Will consider certain engagements for no fee
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