Kevin James Saunders
Global Learning & Support | Oculus Training
Vancouver, BC, CANADA
Global Learning & Development Partner
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Biography
Kevin James Saunders, is a member of the Global Learning and Development team at Oculus Training Group, a boutique corporate learning company based in Vancouver, Canada.
Although he has been known to tell a joke or two...or three, he is not just about a fun time. There is more to this man! He did fill his head with some scholarly tidbits from the College Saint-Charles-Garnier, Memorial University and the University of Quebec. If that wasn’t enough, he continues to grow his brain by finishing his Masters Degree in Organizational Change from the University of
York St. John. KJ knew that your book-smarts only benefit you when put into practice! That is why he gained practical work experience in Human Resources, Marketing, Hotel Sales, and Operations.
We wouldn’t want to brag too much, but he has worked with such companies as Mercedes-Benz, Pan
Pacific Hotels, Fairmont Hotels, DevSisters, Gannett, SPCA, Atlific, LeadPages, Delta Hotels, ADT Security, to name a few. Plus, he has conducted and helped design thousands of training sessions throughout his career. (That does sound like bragging, doesn’t it?)
Industry Expertise (8)
Program Development
Corporate Training
Corporate Leadership
Training and Development
Hospitality
Hotels and Resorts
Human Resources
Professional Training and Coaching
Areas of Expertise (8)
Hotel and Resort Training
Sensitivity Training
Bullying and Harassment
Training & Development
Human and Organizational Development
Sexual Harassment Awareness Training
Cultural Diversity Training
Customer Service Training
Education (4)
College St Charles Garnier: French 1997
Memorial University of Newfoundland: Science Studies 2002
Université du Québec à Trois-Rivières: French 2000
York St. John College: Masters, Organizational Development 2012
Links (5)
Testimonials (2)
Natasha Purnell, Chief Culture Officer | Park Insurance
The training with Oculus had the best engagement levels compared with any other trainings we have had in the past.
Paul Biglore, Owner | Lauren Studios
As a portrait photography company that works with college seniors all across the country, our clients represent perhaps the most diverse client set in the world. Universities, contract with us to create excellent portraits of their students where they look good, relaxed and engaged. They also expect and deserve to have us create these portraits in a way that makes the students always comfortable. And while we have always strived to deliver this to our customers, sometimes, in spite of the substantial efforts we put forth forth, we fell short. That is when we reached out to Oculus. Oculus has been an amazing resource for us and a real partner in helping us increase awareness and sensitivity in our organization. They created a training program specifically around our needs and helped us to understand better and more successful ways to communicate with our customers. They taught us to discard the “Golden Rule” for the “Platinum Rule”, Treat others as they want to be treated. They helped us change our mindset. We used to assume that as long as we didn’t intend to offend anyone , that was OK. Our new mindset is to make sure we are consciously aware of the ways to treat people how they want to be treated. As a result of all of this, our customers are happier ! We are a better organization, and one that I am very proud of.
Sample Talks (1)
Intent Vs. Perception
People often state that they didn’t “intend” to offend or that they didn’t “mean” to hurt someone. That doesn’t change the outcome. It is essential to separate intent from perception. If someone has been hurt, it doesn’t matter what your intention was. It matters how the person was left feeling. In this talk, we can discuss accountability, intent, and perception.
Style
Availability
- Moderator
- Workshop Leader
- Corporate Training
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