Kevin James Saunders

Global Learning & Support Oculus Training

  • Vancouver BC

Global Learning & Development Partner

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Biography

Kevin James Saunders, is a member of the Global Learning and Development team at Oculus Training Group, a boutique corporate learning company based in Vancouver, Canada.

Although he has been known to tell a joke or two...or three, he is not just about a fun time. There is more to this man! He did fill his head with some scholarly tidbits from the College Saint-Charles-Garnier, Memorial University and the University of Quebec. If that wasn’t enough, he continues to grow his brain by finishing his Masters Degree in Organizational Change from the University of
York St. John. KJ knew that your book-smarts only benefit you when put into practice! That is why he gained practical work experience in Human Resources, Marketing, Hotel Sales, and Operations.

We wouldn’t want to brag too much, but he has worked with such companies as Mercedes-Benz, Pan
Pacific Hotels, Fairmont Hotels, DevSisters, Gannett, SPCA, Atlific, LeadPages, Delta Hotels, ADT Security, to name a few. Plus, he has conducted and helped design thousands of training sessions throughout his career. (That does sound like bragging, doesn’t it?)

Industry Expertise

Program Development
Corporate Training
Corporate Leadership
Training and Development
Hospitality
Hotels and Resorts
Human Resources
Professional Training and Coaching

Areas of Expertise

Hotel and Resort Training
Sensitivity Training
Bullying and Harassment
Training & Development
Human and Organizational Development
Sexual Harassment Awareness Training
Cultural Diversity Training
Customer Service Training

Education

Memorial University of Newfoundland

Science Studies

2002

Université du Québec à Trois-Rivières

French

2000

York St. John College

Masters

Organizational Development

2012

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Languages

  • English

Testimonials

Chief Culture Officer

https://park.ca

Park Insurance

The training with Oculus had the best engagement levels compared with any other trainings we have had in the past.

Owner

https://www.laurenstudios.com

Lauren Studios

As a portrait photography company that works with college seniors all across the country, our clients represent perhaps the most diverse client set in the world. Universities, contract with us to create excellent portraits of their students where they look good, relaxed and engaged. They also expect and deserve to have us create these portraits in a way that makes the students always comfortable. And while we have always strived to deliver this to our customers, sometimes, in spite of the substantial efforts we put forth forth, we fell short. That is when we reached out to Oculus.

Oculus has been an amazing resource for us and a real partner in helping us increase awareness and sensitivity in our organization. They created a training program specifically around our needs and helped us to understand better and more successful ways to communicate with our customers.

They taught us to discard the “Golden Rule” for the “Platinum Rule”, Treat others as they want to be treated. They helped us change our mindset. We used to assume that as long as we didn’t intend to offend anyone , that was OK. Our new mindset is to make sure we are consciously aware of the ways to treat people how they want to be treated. As a result of all of this, our customers are happier ! We are a better organization, and one that I am very proud of.

Sample Talks

Intent Vs. Perception

People often state that they didn’t “intend” to offend or that they didn’t “mean” to hurt someone. That doesn’t change the outcome. It is essential to separate intent from perception. If someone has been hurt, it doesn’t matter what your intention was. It matters how the person was left feeling. In this talk, we can discuss accountability, intent, and perception.

Style

Availability

  • Moderator
  • Workshop Leader
  • Corporate Training

Fees

$1000 to $5000

Courses

Hotel & Hospitality Service Training

Our data-driven and fully customized hospitality and hotel employee training equips your team with essential tools to support your hotel’s performance. Redirect your team from simply “providing service” and give specialized customer service and sales skills tailored to boost occupancy rates and improve Average Daily Rate (ADR). Our programs help elevate guest satisfaction scores through personalized engagement techniques and foster autonomy that will allow you to outperform the competition.

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Customer Service Training

Creating an exceptional customer experience is an art. Like any craft, it requires mastering skills, creativity, and consistent practice to capture the attention of today’s saavy customers. Our tailor-made customer service training courses can unlock everyone’s artistic potential and elevate your revenue and online reviews.

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Communications Skills Training

Communication skills are fundamental to how we engage with others, but most of us only think about how we communicate if there is a problem. Even then, self-awareness of how others perceive our communication approaches can be clouded by our preferences, urgent task needs, and personality.

Our custom communication skills classes open the discussion about what is needed to be thoughtful, proactive, efficient, and more sincere communicators within a modern work environment.

Our improving communication skills sessions help provide your team with progressive connection tools to thrive within an ever-changing environment.

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