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Lawrence Surtees - International Data Corporation (IDC). Toronto, ON, CA

Lawrence Surtees Lawrence Surtees

Research Vice President, Communications | International Data Corporation (IDC)

Toronto, ON, CANADA

Over thirty years of experience advising clients on new technologies and trends impacting the Canadian communications market

Biography

Lawrence Surtees manages IDC Canada's communications research agenda and is IDC's lead analyst covering the Canadian communications services sector, including the wireline, wireless and Internet segments, new network technologies and policy and regulatory issues (including the CRTC). Lawrence also works on related IDC consulting projects.

Widely regarded as one of Canada's foremost telecommunications experts (he was also the global authority on Nortel Networks), he has covered the telecom sector for more than three decades.

Prior to joining IDC Canada in Sept. 2000, Lawrence spent 17 years as a reporter at The Globe and Mail newspaper in Toronto where the bulk of his tenure was spent on the Report on Business where he covered telecommunications and related high-technology companies. (He was also The Globe's medical reporter from 1988 to 1990.) He has written more than 3,000 articles published in newspapers and magazines in Canada and the United States and has won numerous awards for his writing, including a National Newspaper Award in 1993. Lawrence began his journalism career in Ottawa in 1981 where he was editor of a weekly newsletter on communications policy and regulatory issues. Lawrence also served as an advisor on New Media technologies to the telecommunications committee of the Canadian Daily Newspaper Association's Board of Directors from 1994 to 1996. A biographee in the Canadian Who's Who, Lawrence is also the author of two bestselling books on the Canadian telecommunications industry: Pa Bell, his history of BCE, was published in 1992; and Wire Wars, the inside story of the long-distance competition battle, was published in 1994.

He is in frequent demand as an industry speaker, media commentator and university lecturer and holds a B.A. in political science from the University of Toronto and an M.A. in journalism from the University of Western Ontario.

Areas of Expertise (10)

Canadian Communications Policy and Regulatory Issues Canadian Communications Service Providers Wireless Communications Telecom Industry Structure and Trends Optical Network Technology Canadian Telecom History Telecom and National Security Green ICT 5G Networks Internet Technologies

Spotlight

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Associated IDC Services (3)

  • Canadian Communications Market Drivers and Strategies
  • Canadian Telecom Market Forecaster
  • IDC Canada Communication Service Providers Practice

Social

Education (2)

University of Western Ontario: MA, Journalism 1981

University of Toronto at Scarborough: BA (Honours), Political Science; History; Biology 1980

Languages (1)

  • English

Media Appearances (28)

Why new subscribers are proving the lifeblood of the wireless gameplan

Financial Post  

2018-08-29

[...] wireless will remain the driver of telecom growth over the next five years, according to industry analyst IDC Canada’s market study released in August.

“The burgeoning popularity of wireless, coupled with a growing mobile workforce and increasing wireless substitution, strengthens the primacy of wireless as the preferred method of communications and the engine of telecom revenue growth in Canada,” study author Lawrence Surtees said in a statement.

IDC’s predictions for wireless penetration, however, are less bullish than the telecoms. It predicted the number of wireless subscribers will grow to 34 million by 2022, an 89-per-cent penetration rate based on the estimated population.

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'Amazing' Manitoba double-data offers spark questions over why only some provinces get the best phone deals

CBC News  

2018-05-31

While many Manitobans are revelling in a double-data phone deal, Canadians elsewhere are left wondering why they can't get the same offer.

Surtees said there are also strong regional competitors in other regions: Eastlink on the East Coast, and Freedom Mobile, which has been shaking up the market in B.C., Alberta and Ontario with deals such as Canadawide calling and 10 GB for $60 a month.

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Head of Apple’s Canadian sales division Brent Johnston leaves company

BNN Bloomberg  

2018-05-30

Brent Johnston has left Apple’s Canadian division, according to sources familiar with the matter, after serving as senior managing director for more than two years.

“He’s a veteran,” Lawrence Surtees, a telecom analyst with IDC Canada, told BNN Bloomberg in a phone interview. “He definitely has more opportunities than most.”

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IDC Canada predicts two million new wireless subscriptions by 2022

Mobile Syrup  

2018-05-23

89 percent of Canadians will have some form of wireless device by 2022, says IDC Canada's Lawrence Surtees.

IDC Canada predicts a fair amount of wireless subscribers will be up for grabs over the next five years — two million, to be exact.

“Going forward, I think a big story continues to be wireless,” said Lawrence Surtees, vice-president of communications research and principal analyst at IDC Canada, in an interview with MobileSyrup.

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Shaw completes first 5G test as wireless players ramp up to build next-gen networks

Financial Post  

2018-05-22

Follows the Big Three into race to build 5G networks, which are expected to power such technologies as automated vehicles and smart cities.

Shaw Communications Inc. has completed its first technical trial of 5G technology as Canada’s wireless giants ramp up their investments in the next-generation networks.

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IDC Canada Releases 7 New Forecasts for Canadian ICT Market: Many Markets Exceed Expectations in 2017, as the Canadian Economy and the Race Toward Digital Transformation Encourage ICT Spending

IDC  online

2018-05-22

IDC Canada release 7 new forecast documents including Canadian Telecom Services Forecast, 2018-2022: Telecom Inside Out (IDC#CA42532118). Lawrence Surtees provides comments on this forecast.

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5G corridor coming to Ontario and Quebec

CBC News  

2018-03-19

5G, the “blisteringly fast” internet surface that businesses need for continued innovation, is coming to the bordering provinces of Ontario, and the mainly French-speaking province of Quebec.

With the financial help of the two provincial governments and the federal government and some companies, a combined $400 million (Cdn) investment will phase in the 5G network over the next three of four years.

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Super-fast, next-generation 5G wireless to get $200M research boost from governments

CBC News  

2018-03-19

The federal, Ontario and Quebec governments say they will spend $200 million to help fund research into 5G wireless technology, the next-generation networks with download speeds 100 times faster than current ones can handle.

The so-called "5G corridor," known as ENCQOR, will see tech companies such as Ericsson, Ciena Canada, Thales Canada, IBM and CGI kick in another $200 million to develop facilities to get the project up and running.

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What is a 5G network and how can it change your life?

CBC News, The National  tv

2018-03-13

5G cellular networks — the next step up from 4G — are being developed for testing in some cities but won't be fully functional until 2020. It's touted as being 100 times faster than 4G, but while 5G's benefits have the potential to change the way cities work, implementing it could prove to be quite costly

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Big telcos set to hit many Canadians with internet price hikes

CBC News  

2018-03-09

Canadians' thirst for fast, reliable internet service has surged in recent years, and so has the amount we're paying to stay connected. For many customers, the cost of home internet is about to get even more pricey as the big telecom companies hike rates once again.
Telecommunications consultant Lawrence Surtees says telcos do have added costs when they expand their networks. However, he's not certain that explains why internet prices have continued to creep up over the past couple of years.

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Cogeco Peer 1's new Software-Defined WAN solution helps businesses unlock the power of the cloud

Marketwired  

2018-01-31

Cogeco Peer 1, a global provider of essential business-to-business products and services, today announced a new software-defined wide area network (SD-WAN) service, partnering with Nuage Networks from Nokia, to help businesses ensure that their connectivity is a true enabler in their digital transformation.

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Huawei's latest attempt to enter U.S. worries lawmakers — but Canada doesn't share its concern

CBC News  

2018-01-19

For the past decade, Chinese tech company Huawei has found no shortage of success in Canada. Its equipment is used in telecommunications infrastructure run by the country's major carriers, and some have sold Huawei's phones.

The company has struck up partnerships with Canadian universities, and say it is investing more than half a billion dollars in researching next generation cellular networks here.

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Freedom Mobile confirms it will carry iPhones

Mobile Syrup  

2017-10-16

Shaw-owned Freedom Mobile has confirmed to MobileSyrup that it will carry iPhones in the future.

Freedom Mobile confirms it will carry iPhones

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IDC Canada analyst predicts 5G-driven wireless growth and the rise of unlimited data

Mobile Syrup  

2017-08-25

5G will drive increased growth in an already growing wireless market, according to Lawrence Surtees, vice-president of communications research and principal analyst at IDC Canada. In his Canadian Wireless Services Forecast for the years 2017 to 2021, co-authored with Nikhil Anand, Surtees reports five percent revenue growth in the Canadian wireless market over this past year — which is only slightly decreased from 5.5 percent growth the year before. Subscriber growth, meanwhile, is a little below that, at almost 4 percent for consumers and 3 percent for business — an area where Surtees sees abundant room for growth. “My thesis is that having much greater wireless broadband capacity and speed [with 5G] will fuel bandwidth intensive business applications,” Surtees told MobileSyrup.

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Businesses are hanging up on the desk phone

Financial Post  

2017-07-12

The days of cradling a desk phone between your head and shoulder on a long conference call are over for KPMG LLP’s Canadian employees.
The accounting and advisory firm has deactivated desk phones for all of its approximately 5,000 employees, who now have to make voice calls with an app on their laptops connected to headsets or puck-sized speakers.

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Rogers and Telus step up wireless promotions to counter serious threat from Freedom Mobile

Financial Post  

2017-06-27

Canada’s major wireless players appear to be treating Shaw Communications Inc.’s mobile business as a more serious threat after its latest play to expand its network, a move some researchers see as a welcome, but preliminary sign, of increased competition in the national arena.

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Ten reasons why cloud collaboration tools have become a competitive necessity

IT World Canada  

2017-06-22

Over 60 per cent of Canadian enterprises are now using some form of unified communications to drive a culture of collaboration, according to an IDC study.
Unified communications (UC) provides new ways for organizations to engage with customers, partners and employees, anywhere and at anytime. It’s a rapidly evolving market, with an increasing number of users adopting UC services in the cloud, Lawrence Surtees, research vice president with IDC Canada told participants at a recent ITWC webinar.

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Canadians' thirst for wireless data is growing — and so is the cry for unlimited plans

CBC News  

2017-06-11

Canadians don't talk as much as they used to on their mobile phones, but the country's telecom market is still booming thanks to an unquenchable thirst for wireless data.
That leads some customers to question why unlimited wireless data plans are almost non-existent in Canada. Meanwhile, every major U.S. carrier offers one.

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Millennials driving next-gen telecom: IDC report

Zayo Group  

2017-06-07

If you believe recent headlines, people born between 1980 and 2000 are ‘just saying no’ to drugs on a massive scale, will ‘never’ be able to afford their own homes and are even to blame for weak sales figures at Pottery Barn.
You may want to take some or all of that with a grain of salt. But millennials really are causing massive shifts in the enterprise telecom space, according to IDC’s new five-year forecast for the Canadian telecom services market.

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IDC Canada analyst forecasts half a million new wireless subscriptions in 2017

Mobile Syrup  

2017-04-13

The Canadian wireless market will see incremental growth in 2017 in both subscribers and value due mainly to increased demand for mobile data, according to Lawrence Surtees, IDC Canada’s vice-president of communications research.

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How 5G mobile data will enable the next generation of VR, autonomous cars and more

Canadian Business  

2016-10-13

Low latency will also enable and improve Internet of Things applications. Video doorbells and home security cameras, for example, won’t have the same lag when connecting to users’ smartphones as they do today.
When combined with better speeds and more throughput, lower latency is also expected to enable ubiquitous augmented reality, virtual reality and video.
How a new wave of startups are bringing law enforcement into the digital age
“You’ll be able to stream full-motion high-quality video while on a train that’s going 250 kilometres an hour,” says Lawrence Surtees, research vice-president for communications at analysis firm IDC. “You can’t do that now.”

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Start the bidding at $4.1B, Premier Brad Wall indirectly puts pricetag on SaskTel

CBC News  

2016-08-24

Premier Brad Wall suggested on Tuesday that any offer for SaskTel would need to cover certain criteria, including being able to eliminate the province's operating debt, which is currently $4.1 billion.
Wall reiterated earlier statements that the province does not have an offer on the table for the Crown corporation...
Lawrence Surtees is a telecom expert who has been studying the industry in Canada for more than 35 years.
He said the premier is being pragmatic about any potential sale and has set a high bar for any potential suitor.
"I think if someone were to come and offer and it was significantly below what the debt amount is the province wouldn't even look at it I think that's basically between the lines of what he's saying," Surtees said.

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Yahoo’s latest acquisition is all about digital content, according to analysts

IT World Canada  

2016-07-26

Regardless of the acquisition’s outcome, it’s unlikely to affect Canada anytime soon, IDC Canada Ltd. telecom analyst Lawrence Surtees says.
Instead, it’s a rare example of an American telecom giant catching up to its northern counterpart.
“When I looked at the deal that Verizon did a year ago with AOL, and the executive rationale, I kind of smiled to myself and said, ‘it’s almost like Verizon is taking a page out of BCE’s playbook in Canada,'” Surtees says. “We’ve been doing this for two decades… and they’re just starting to go down this route now.”

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Too early to fear for the future of SaskTel: analyst

CBC News  

2016-06-21

Telecommunications consultant Lawrence Surtees says the only possible risks to SaskTel are hypothetical at this point, after an independent review found SaskTel at risk of reduced profits following the proposed sale of Manitoba Telecom Services to Bell.

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Bidding war for SaskTel could draw in Bell, Telus: analyst

CBC News  

2016-05-18

A billion-dollar bidding war could erupt if SaskTel is put up on the auction block, a telecommunications analyst says.
Bell Canada and Telus would both be interested, according to Lawrence Surtees, a telecommunications consultant with IDC Canada.

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BCE deal for Manitoba Tel carries tax benefit

BNN  

2016-05-02

BCE's purchase of Manitoba Telecom Services could give the firm a boost on the tax side, as MTS has tax loss carryforwards that could ease the bill at the end of the year. For perspective, BNN is joined by Lawrence Surtees, Vice-president & Principal Analyst, IDC Canada.

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SDN: Your network is about to get a lot smarter

ExpertIP  

2016-03-09

Double-digit growth for a particular product category is one thing, but growth of more than 50 per cent, per year, usually demands a double take — and software-defined networking is set for a 53.9 per cent compound annual growth rate from 2014 to 2020, according to IDC.

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BCE meets Street, raises payout

BNN  

2016-02-04

BCE Inc. (BCE.TO) is raising its dividend five percent after fourth-quarter adjusted earnings met expectations and amid what the company’s CFO calls a “very strong” financial foundation.

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Event Appearances (2)

CSPs of the Future: 5G Wireless in Canada

IDC Canada Web Conference  Online via BrightTalk

2018-06-20

Toward the CSP of the Future

IDC Canada Web Conference  Online via ON24

2015-07-15

Reports (39)

Canadian Wireless Services Forecast, 2018–2022: Wireless Wars 15 IDC Canada

Lawrence Surtees, Nikhil Anand

2018-08-08

Aug 2018

This IDC study updates IDC Canada's annual forecast of the Canadian wireless communication services market.

"The burgeoning popularity of wireless, coupled with a growing mobile workforce and increasing wireless substitution, strengthens the primacy of wireless as the preferred method of communications and the engine of telecom revenue growth in Canada," says Lawrence Surtees, study author and vice president of Communications Research at IDC Canada. "The advent and need for next-generation 5G wireless networks will further drive use of and spending on wireless data at the end of the current forecast period and beyond."

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Canadian Business TV Forecast, 2018-2022 IDC Canada

Lawrence Surtees, Nikhil Anand

2018-07-26

This IDC study is the fourth iteration of the Canadian business TV services forecast and updates Canadian Business TV Services Forecast, 2017-2021 (IDC #CA41921117, July 2017).

"Although business video services are viewed by Canadian communication service providers as a significant opportunity, competition for customers' attention and dollars will increase as next-generation cable TV and over-the-top services come on stream," says study author Lawrence Surtees, vice president of Communications Research and principal analyst of IDC Canada. "This changing nature of video delivery technology means providers will be challenged in attempting to grow the business video market."

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Canadian Communication Services Market Shares, 2017: Who's Who in the Zoo 17 IDC Canada

Lawrence Surtees

2018-07-24

This IDC study is IDC Canada's 17th annual examination of Canadian communications services sector market shares and a competitive overview of each market segment for the full year 2017.

"Disruptive technologies such as over-the-top service delivery in both consumer and enterprise markets, and the global transformation of ICT platforms, are spawning new competitors while changing the economics of service delivery," says study author Lawrence Surtees, vice president and principal analyst in the Communications Practice at IDC Canada Ltd. "The imperative of investing in next-generation network technologies provides many compelling benefits for service providers to undertake this journey now and has taken on a new urgency as preparations begin for the looming rollout of next-generation 5G wireless networks."

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Canadian Business Communications 2018 Survey Results IDC Canada

Lawrence Surtees, Patty Bu

July 2018

This IDC Survey focuses on adoption, spending, and vendor preferences across a broad range of communication services and technologies in Canadian enterprises. This survey is a refresh of IDC Canada's annual survey conducted with businesses of all sizes and across all regions and vertical markets in Canada on their communications usage.

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Communications Service Providers of the Future: 5G Wireless in Canada IDC Canada

Lawrence Surtees

June 2018

This IDC Presentation provides a global overview and Canadian perspective on the status of 5G wireless, the looming next generation of broadband mobility network technology. We answer some of the most frequent questions about 5G: What is it? When is it? Where is it, and Where is Canada with it? What will 5G mean, and Why does 5G matter? We explain why we believe the importance of 5G far transcends just wireless and that "5G is not just another wireless G." It was originally delivered as a live webcast on June 20, 2018, and slide notes are provided.

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Canadian Consumer Wireless, Internet, and Wireline Voice Services Forecast, 2018–2022 IDC Canada

Emily Taylor, Manish Nargas, Lawrence Surtees, Nikhil Anand

May 2018

This IDC study examines consumer wireless voice and data, residential dial-up and high-speed internet, and residential wireline voice services, and it addresses the current state of these markets in Canada. It provides forecasts for both subscriptions and revenue as well as the key drivers and inhibitors behind the forecast.

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Canadian Telecom Services Forecast, 2018–2022: Telecom Inside Out IDC Canada

Lawrence Surtees, Nikhil Anand, Manish Nargas, Emily Taylor

May 2018

This IDC study presents IDC Canada's five-year forecasts for communications services spending by customer segment, company size, industry sector, and region for 2018–2022 based on the annual update of IDC Canada's custom Communications Market Model and replaces our previous comprehensive forecast document (see Lawrence Surtees, Nikhil Anand, and Manish Nargas, Canadian Telecom Services Forecast, 2017–2021: Telecom Inside Out, IDC Canada #CA41246217, May 2017).

Readers should note the adjustments made in this study and rely on this forecast for 2018 planning purposes. This study addresses the following questions:

How does current and projected spending on Canadian telecom services differ by:
- Market segment?
- Customer segment?
- Company size?
- Region?
- Industry vertical sector?

Which industry sectors, customer segments, company size, and regional segments of the Canadian communications services market are poised for growth, and which are the best opportunities for communication service providers (CSPs) over the new five-year forecast period?

CSPs continue to face twin challenges of market erosion by new and established entrants in their core markets, coupled with stalled penetration in wireless. The advent and adoption of lower-cost technological substitutes such as SIP trunks and new software-defined wide area network (SD-WAN) data service along with increased wireless substitution will further exacerbate revenue erosion in traditional telecom market segments over the five-year forecast period.

"The imperative of investing in next-generation network technologies provides many compelling benefits for CSPs to undertake this journey now and has taken on a new urgency as preparations begin for the looming rollout of next-generation 5G wireless networks," says study co-author Lawrence Surtees, vice president and principal analyst in the Communications Practice at IDC Canada Ltd. "CSPs can seize new opportunities in the IT services and video markets, but disruptive technologies such as SIP trunks, 'over the top' (OTT) service delivery in both consumer and enterprise markets, and global transformation of ICT platforms are spawning new competitors while changing the economics of service delivery."

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Canadian Communications Service Provider Capex Spending, 2017–2018 IDC Canada

Lawrence Surtees

May 2018

This IDC Market Perspective updates IDC Canada's previous analysis of Canadian telecommunications service providers' 2017 capital expenditure forecasts. CSPs are facing a transition to become service providers of the future to face the twin challenges of market erosion by new entrants and cable players in each other's core markets coupled with stalled penetration in wireless. These forces will sustain Canadian CSP capex spending at almost C$12.1 billion in 2018, according to IDC Canada's annual communications capital expenditure study.

"The imperative of investing in next-generation network technologies provides many compelling benefits for CSPs to undertake this journey now and has taken on a new urgency as preparations begin for the looming rollout of next-generation 5G wireless networks," says study author Lawrence Surtees, vice president and principal analyst in the Communications Practice at IDC Canada Ltd.

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CSPs of the Future: Public and WiFi-Wireless Converge at Shaw's Freedom Mobile IDC Canada

Lawrence Surtees

April 2018

This IDC Market Note examines converged voice over WiFi and voice over LTE services on Shaw's Go WiFi hotspot network and Freedom Mobile's public wireless network.

"We believe consumer preference of WiFi for wireless access will result in carrier-grade WiFi network expansion, new models to monetize public hotspots, and development of new converged devices," says Lawrence Surtees, document author and vice president of Communications Research at IDC Canada.

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CSPs of the Future: ENCQOR Public/Private Partnership Formed to Launch Canadian 5G Wireless Network Test Platform IDC Canada

Lawrence Surtees

April 2018

This IDC Market Note discusses the newly created public/private ENCQOR partnership between the governments of Canada, Ontario, and Québec with five of the world's largest tech firms to create a next-generation 5G wireless network test bed in Canada's two largest provinces. We believe this C$400 million, five-year initiative is essential because of the novel complexities faced in evolving to 5G from 4G wireless.

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Canadian Business Communications Market: Canadian Business Communications Survey, 2017 IDC Canada

Lawrence Surtees, Patty Bu

October 2017

This IDC Presentation provides top-line survey findings from IDC Canada's most recent annual Business Communications Survey conducted in August–September 2017. The slide deck contains important data and observations on the uptake of communications services and spending intentions by Canadian enterprises, with responses shown by business size segment. IDC Canada moved this survey to an online methodology in 2016. The sample size was also increased to 400 online business telecommunications and network decision makers. We have refined and added new questions on SIP trunk sessions, cloud delivery, wireless WiFi guest access, SD-WANs, unified communications and collaboration, and business spending on TV video.

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Canadian Enterprise Unified Communications and Collaboration-as-a-Service Market Shares, 2016: Enabling CSPs of the Future IDC Canada

Lawrence Surtees

October 2017

This IDC study examines cloud-based unified communications and collaboration as a service (UCCaaS) in Canadian enterprises and should be used as an adjunct to our first forecast of the Canadian hosted UCC-as-a-service market (see Lawrence Surtees and Nikhil Anand, Canadian Enterprise Unified Communications and Collaboration-as-a-Service Forecast, 2017–2021: CSPs of the Future, IDC Canada #CA41920817, September 2017). These studies are based on our more detailed forecasts contained in IDC Canada's Communications Market Model. Clients using this document are also urged to familiarize themselves with the telecom service taxonomy and segment definitions detailed in the Market Definition section of this document.
"The market for next-generation cloud-based UCCaaS and voice services has become highly competitive in Canada and includes a variety of different services offered by a multiplicity of different providers," says study author Lawrence Surtees, vice president of Communications Research and principal analyst of IDC Canada. "Propelled by strong growth of cloud services, we believe the UCCaaS delivery model has become more popular than customer-owned premise-based services."

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CSPs of the Future: SD-WAN Service Launches and Plans in Canada IDC Canada

Lawrence Surtees

October 2017

This IDC study examines SD-WAN service launches and plans in Canada.
"Canada's major communications service providers are beginning to launch their first services based on the next-generation software-defined network (SDN) platform. But SD-WAN is just the tip of a looming iceberg," says Lawrence Surtees, study author and vice president of communications research at IDC Canada Ltd. "The combination of the three next-generation network technologies of SDN in the core network, with the addition of Network Function Virtualization (NFV) over the next one to three years, followed by deployment of true 5G wireless in the next four to five years, will completely transform every aspect of a CSP's business and communications services."

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Canadian Enterprise Unified Communications and Collaboration-as-a-Service Forecast, 2017–2021: CSPs of the Future IDC Canada

Lawrence Surtees, Nikhil Anand

September 2017

This IDC study examines the hosted and cloud-based segment of the Canadian UCC market. This study includes only a partial summary view of the more detailed forecasts contained in IDC Canada's Communications Market Model. Clients using this document are also urged to familiarize themselves with the telecom service taxonomy and segment definitions detailed in the Market Definition section of this document.
"Hosted and cloud-based UCC offerings have recently emerged as a viable deployment option by CSPs," says study author Lawrence Surtees, vice president of Communications Research and principal analyst of IDC Canada. "We believe that propelled by strong growth of cloud services, the UCC-as-a-service (UCCaaS) delivery model has become more popular than customer-owned premise-based services."

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Canadian Wireless Services Forecast, 2017–2021: Wireless Wars 14 IDC Canada

Lawrence Surtees, Nikhil Anand

August 2017

This IDC study updates IDC Canada's annual forecast of the Canadian wireless communication services market.

"The burgeoning popularity of wireless, coupled with a growing mobile workforce and increasing wireless substitution, strengthens the primacy of wireless as the preferred method of communications and engine of telecom revenue growth in Canada," says Lawrence Surtees, study author and vice president of Communications Research at IDC Canada. "The advent and need for next-generation 5G wireless networks will further drive use of and spending on wireless data at the end of the current forecast period and beyond."

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Canadian Business TV Services Forecast, 2017–2021 IDC Canada

Lawrence Surtees, Nikhil Anand

July 2017
This IDC study is the third iteration of the Canadian business TV services forecast and updates Canadian Business TV Services Forecast, 2016–2020 (IDC Canada #CA40658016, October 2016).

"Business video services are viewed by Canadian communication service providers (CSPs) as a significant opportunity," says study author Lawrence Surtees, vice president of Communications Research and principal analyst of IDC Canada. "But the dramatic changing nature of video delivery technology and increased competition looming from over-the-top and wireless providers means CSPs will be severely challenged in trying to grow the business video market."

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Canadian and U.S. Governments Debate National Security Threat of Proposed Chinese Takeover of Norsat IDC Canada

Lawrence Surtees

July 2017

This IDC Market Note discusses the proposed Chinese takeover of Norsat. A proposed Chinese acquisition of Vancouver-based Norsat International Inc. and the federal government's approval earlier in June of the bid for the Canadian high-tech satellite communication antenna system equipment maker has garnered politically motivated attacks that the deal is harmful to Canadian and United States national security. We believe the Trudeau government conducted an adequate review and Hytera's acquisition of Norsat should proceed.

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Canadian TV Services Forecast, 2017–2021 IDC Canada

Manish Nargas, Emily Taylor, Lawrence Surtees, Nikhil Anand

June 2017

This IDC study examines the forecast for Canadian TV service subscribers and revenue. It also addresses the current state of cable TV, satellite TV, and IPTV markets as well as the key drivers and inhibitors underlying the forecast.

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Canadian Telecom Services Forecast, 2017-2021: Telecom Inside Out IDC Canada

Lawrence Surtees, Nikhil Anand, Manish Nargas

May 2017

This IDC study presents IDC Canada's five-year forecasts for communications services spending by customer segment, company size, industry sector, and region for 2016–2021 based on the annual update of IDC Canada's custom Communications Market Model and replaces our previous comprehensive forecast document (see Canadian Telecom Services Forecast, 2016–2020: Telecom Inside Out, IDC Canada #CA40658516, May 2016).

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Canadian Consumer Wireless, Internet, and Wireline Voice Services Forecast, 2017–2021 IDC Canada

Manish Nargas, Nikhil Anand, Lawrence Surtees, Emily Taylor

May 2017

This IDC study examines consumer wireless voice and data, residential dial-up and high-speed internet, and residential phone services and addresses the current state of these markets in Canada. It provides forecasts for both subscriptions and revenue, as well as the key drivers and inhibitors behind the forecast.

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CSPs of the Future: Telus' UCC-as-a-Service Offers IDC Canada

April 2017

This IDC Market Perspective examines the rationale and benefits of cloud-based unified communications and collaboration (UCC) and details of the offerings of Telus.

"Cloud-based unified communications and collaboration offerings have recently emerged as a viable deployment option by communications service providers (CSPs)," says Lawrence Surtees, report author and vice president of Communications Research at IDC Canada.

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Canadian Communications Service Provider Capex Spending, 2016–2017 IDC Canada

April 2017

This IDC Market Perspective updates IDC Canada's previous analysis of Canadian telecommunications service providers' 2016 capital expenditure forecasts. CSPs are facing a transition to become service providers of the future to face the twin challenges of market erosion by new entrants and cable players in each other's core markets coupled with stalled penetration in wireless. These forces will sustain Canadian CSP capex spending at C$11.5 billion in 2017, according to IDC Canada's annual communications capital expenditure study.

"The imperative of investing in next-generation network technologies has become urgent for incumbent service providers to enable them to compete against global newcomers that are unencumbered by legacy networks but also provides many compelling benefits for CSPs to undertake this journey now," says study author Lawrence Surtees, vice president and principal analyst in the Communications Practice at IDC Canada Ltd.

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Canadian Communication Services Market Shares, 2016: Who's Who in the Zoo 16 IDC Canada

April 2017

This IDC study is IDC Canada's 16th annual examination of Canadian communications services sector market shares and a competitive overview of each market segment for the full year 2016. Unlike previous years in which we published the full Who's Who guide with 75 vendor profiles, we will supplement this overview with two other studies in the Canadian Telecom Market Drivers and Strategies program that cover the range of developments affecting telecom markets in Canada and include detailed vendor profiles: Canadian Communications Service Provider Capex Budgets, 2016–2017 (forthcoming), which is IDC Canada's annual telecom capital expenditure study, and a second study profiling players in a specific market segment that will change each year (see Lawrence Surtees, CSPs of the Future — High Fibre: Canadian Fibre-Optic Networks, IDC Canada #CA40308516, April 2016).

"Disruptive technologies such as "over-the-top" service delivery in both consumer and enterprise markets, and the global transformation of ICT platforms, are spawning new competitors while changing the economics of service delivery," says study author Lawrence Surtees, vice president and principal analyst in the Communications Practice at IDC Canada Ltd. "CSPs face compelling reasons to urgently make the transition to become the service providers of the future to face the twin challenges of market erosion coupled with lower-than-expected growth and stalled penetration in wireless. CSPs that eagerly and swiftly make the transition will not perish."

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Canadian Business Telecom Market: Canadian Business Telecom Survey, 2016 IDC Canada

Dec 2016

This IDC Presentation provides top-line survey findings from IDC Canada's most recent annual Business Telecom Survey conducted in October-November 2016. The slide deck contains important data and observations on the uptake of telecom services and spending intentions by Canadian enterprises, with responses shown by business size segment. IDC Canada moved this survey to an online methodology for the first time in 2016. The sample size was also increased to 400 online business telecommunications and network decision makers. We refined the questions on wireless device "BYOD," unified communications, and business spending on TV video and added cloud delivery to several sections.

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The Trump Administration and Canadian ICT: Key Issues to Watch and Considerations for ICT Sector Stakeholders IDC Canada

Dec 2016

This IDC Insight is intended to provide some observations and considerations of president-elect Donald J. Trump's administration on the Canadian ICT sector. Given the unpredictability of the situation, IDC is not making any definitive forecasts but rather offering viewpoints of what to look for in the next several months, and the potential impacts. The insights are intended for ICT vendors and anyone with an interest in telecom and internet policy, technology trade, innovation, R&D, outsourcing, and IT talent management.

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CRTC Wants CSPs to Hang Up on Nuisance Telemarketers IDC Canada

December 2016

This IDC Insight examines the new policy and actions taken by the CRTC to curb the incidence of unsolicited telemarketing calls and better protect both wireline and wireless telephone consumers. This Insight also examines an example of a new automated network-based protection service that takes advantage of crowdsourcing feedback.

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Deals Afoot: Acquisitions Further Alter Canadian Telecom Landscape IDC Canada

October 2016

This IDC Insight examines the wave of acquisitions in the past 12 months that will significantly alter the landscape of Canada's telecom sector and affect the competitive positions of several major players, particularly in Western Canada. This study examines the four most significant deals and assesses their impacts, especially on SaskTel.

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Canadian Business TV Services Forecast, 2016–2020 IDC Canada

October 2016

This IDC study is the second iteration of the Canadian business TV services forecast and updates Canadian Business TV Services Forecast, 2015–2019 (IDC #CA0TM15, November 2015).

"Video services are an important segment of the Canadian communication landscape and viewed by service providers as a significant new opportunity in the highly competitive business communications market. But the nature of video delivery technology is changing dramatically," says study author Lawrence Surtees, vice president of Communications Research and principal analyst of IDC Canada.

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CSPs of the Future: Unified Communications and Collaboration in Canada — Recent Developments IDC Canada

October 2016

This IDC Presentation provides a view of the current state of the unified communications and collaboration (UCC) market in Canada. It offers insight into current market trends and developments, particularly with wireless integration and the rise of cloud-based UCC as a service. This Presentation includes an examination of:

- The Canadian UCC market opportunity
- Drivers and adoption of UCC in Canada
- The changing nature and demographics of work and centrality of mobility
- UCC in the cloud
- The competitive landscape and UCC offers of major Canadian CSPs
- Provides advice for UCC providers

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Canadian Wireless Services Forecast, 2016–2020: Wireless Wars 13 IDC Canada

September 2016

This IDC study updates our previous market forecast (see Canadian Wireless Services Forecast, 2015–2019: Wireless Wars 12, IDC #CA11TM15, November 2015).

"The rise of a mobile workforce coupled with increasing wireless substitution and soaring consumption of wireless data strengthens the primacy of wireless as the preferred method of communications — and boosting wireless revenue as a proportion of total telecom revenue in Canada," says Lawrence Surtees, study author and vice president of Communications Research at IDC Canada. "The advent of gigabit wireless and need for next-generation fifth-generation (5G) wireless networks will further exponentially drive use of and spending on wireless data at the end of the current forecast period and beyond."

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CSPs of the Future: Zayo’s Allstream Unit Shows the Future of Business Voice IDC Canada

July 2016

This IDC Insight in IDC Canada's occasional CSPs of the Future series provides an overview of Allstream's suite of next-generation IP-based business voice and advanced UC&C services built on SIP trunks and hosted cloud-based delivery. This Insight examines the features, benefits, and some of the challenges associated with three services in Allstream's new business voice portfolio: the most recently launched Allstream MiCloud service based on Mitel Corp.'s cloud-based alternative to a customer-owned PBX, Hosted Collaboration Service built on a Cisco Systems platform to replace Centrex, and SIP trunk service to replace traditional business phone lines.

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Canadian Communication Services Market Shares, 2015: Who's Who in the Zoo 15 IDC Canada

July 2016

This IDC study is IDC Canada's 15th annual examination of Canadian communications services sector market shares and a competitive overview of each market segment for the full year 2015. Unlike previous years in which we published the full Who's Who guide with 75 vendor profiles, we will supplement this overview with two other studies in the Canadian Telecom Market Drivers and Strategies program that cover the range of developments affecting telecom markets in Canada and include detailed vendor profiles: Canadian Communications Service Provider Capex Budgets, 2015–2016 (IDC #CA40658616, April 2016), which is published annually, and a second study profiling players in a specific market segment that will change each year (see Lawrence Surtees, CSPs of the Future — High Fibre: Canadian Fibre-Optic Networks, IDC #CA40308516, April 2016).

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Canadian Telecom Services Forecast, 2016-2020: Telecom Inside Out IDC Canada

2016-05-02

This IDC study presents IDC Canada's five-year forecasts for communications services spending by customer segment, company size, industry sector, and region for 2015–2020 based on the annual update of IDC Canada's custom Communications Market Model and replaces our previous comprehensive forecast document (see Canadian Telecom Services 2015–2019 Forecast: Telecom Inside Out, IDC #CA6TM15, May 2015).

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Canadian Consumer Wireless, Internet, and Wireline Voice Services Forecast, 2016–2020 IDC Canada

2016-05-30

This IDC study provides a forward-looking five-year forecast update to our previous market forecast, Canadian Consumer Wireless, Internet, and Phone Services Forecast, 2015–2019 (IDC #CA3CIV15, May 2015), which analyzes drivers and inhibitors impacting the consumer services market in Canada.

"Obtaining subscriber growth in consumer communication services is more challenging than ever as penetration rates continue to rise," say authors Emily Taylor, senior analyst; and Manish Nargas, analyst; Consumer Services and Mobility at IDC Canada. "Targeted marketing tactics, offering new services and devices, and continuing to move toward integrated fixed and mobile broadband will help maintain revenue."

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CSPs of the Future — High Fibre: Canadian Fibre-Optic Networks Technology Assessment

April 2016

This IDC study examines the current drivers of growth of optical networking and provides brief profiles of more than three dozen national, regional, and local optical networks in Canada. Modern communications are increasingly dependent ...

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Canadian Communications Service Provider Capex Budgets, 2015–2016 Industry Development and Models

April 2016

This IDC study updates IDC Canada's previous analysis of Canadian telecommunications service providers' 2015 capital expenditure forecasts. CSPs are facing a transition to become service providers of the future to face the twin challenge ...

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CSPs of the Future, Part 3: Software-Defined Networks IDC Canada

December 2015

This IDC Insight in IDC Canada's occasional CSPs of the Future series examines software-defined networks, which is a key enabler of network transformation.

Network virtualization and service automation made possible by SDN are both a challenge and a necessity for CSPs if they are to make the shift to next-generation business models.

The development and deployment of new network architecture technology, including SDN with powerful Big Data and analytics (BDA), may at last promise a long-awaited and much-needed transformation of CSP back offices. But this will also require a fundamental rethink of the CSP and management of the more complex issue of organizational change.

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Shaw Buys Wind Mobile IDC Canada

December 2015

IDC's Quick Take
Shaw Communications Inc.'s entry into Canada's wireless services market with a C$1.6-billion deal to buy Wind Mobile is viewed by IDC as strongly positive for both companies and for the country's telecom landscape because it elevates Shaw to a stronger position as a fourth converged national communications service provider (CSP) and resolves the uncertainty over Wind's viability.

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CSPs of the Future, Part 4: Next-Generation Wireless Technology and Architecture IDC Canada

December 2015

This IDC Insight in IDC Canada's occasional CSPs of the Future series examines several next-generation wireless technologies and their status, including 4G LTE-Advanced, Gigabit WiFi (or "WiGig"), small cell wireless "HetNets" and LTE/WiFi convergence, the status of 5G wireless network development, and the move toward submillimeter wave terahertz wireless frequencies.

The linkage between next-generation wireless technology with new network architecture technologies is a vivid example of the evolving 3rd Platform era.

The imperative of investing in next-generation network technologies that enable the CSP of the future has become urgent for incumbent wireless providers to enable the launch of new apps to grow revenue and compensate for slower subscriber growth, meet projected bandwidth demand, and make more efficient use of scarce spectrum.

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