Louise is the Chief Customer Officer at Amity. She spends the majority of her time working directly with Customer Success Managers and executives while onboarding, retaining, and growing them.
Industry Expertise (4)
Professional Training and Coaching
Areas of Expertise (10)
Big Data & Analytics
Implementation of SaaS Platforms
University of Waterloo: BaSc, Systems Design Engineering
Selected Blog Posts (1)
How to Build a Team of Customer Success HeroesAmity
First and foremost, it’s important to know that you are not alone. Over the course of the last 12 months, I’ve done regular Google queries on “customer success manager” and the number of jobs on LinkedIn continues to increase – did you know that there are over 16,000 today? That is a lot of companies likely looking to solve the same problem you are by staffing a customer success team. And I am betting they are facing the same challenges on hiring...