Areas of Expertise (6)
Economics of Queues
Business Model Innovation
Luyi Yang is an assistant professor in the Operations and Information Technology Management Group at the University of California, Berkeley’s Haas School of Business. His research interests include service operations, digital marketplaces, sustainable operations, and operations-marketing interface.
Prior to joining Berkeley Haas, he was an assistant professor of operations management and business analytics at Johns Hopkins University’s Carey Business School. He received his PhD and MBA from the University of Chicago, Booth School of Business, and his BS in Industrial Engineering and BA in English, both from Tsinghua University.
The University of Chicago: PhD, Operations Management
The University of Chicago: MBA
Tsinghua University: BS, Industrial Engineering
Tsinghua University: BA, English
Honors & Awards (9)
2020 M&SOM Service Management SIG Best Paper Award, Winner (professional)
Recognizes the best published papers on service management
INFORMS Minority Issues Forum (MIF) Paper Competition, Winner (professional)
INFORMS Junior Faculty Interest Group Paper Competition, Honorable Mention
INFORMS Service Science Best Paper Award Competition, Finalist
Management Science Distinguished Service Award
INFORMS Service Science Section Best Cluster Paper Award, Finalist
INFORMS IBM Service Science Section Best Student Paper Award, Third Place
CSAMSE/Columbia Business Initiative Best Paper Award, Third Place
INFORMS RAS Problem Solving Competition, First Place
Positions Held (1)
At Haas since 2020
2020-present, Assistant Professor, Haas School of Business 2017-2020, Assistant Professor, Johns Hopkins University, Carey Business School
Media Appearances (5)
Those seeds from China: how a likely marketing tool fed conspiracy fears in the US
South China Morning Post online
Luyi Yang, an assistant professor in information technology at University of California, Berkeley, said that despite increasing security from authorities, brushing was likely to persist in the short run. “For the online merchants there is just so much at stake,” he said. “They really don’t have a good alternative in such a competitive environment. They really have to resort to brushing to stand out among the crowd.” He said that outside e-commerce, brushing was also widespread in music, movie, book and social media industries. For example, music producers may falsify downloads so their works can be ranked higher in the charts. “It is a data-driven world. You always want data to speak for itself,” he said. “But the more we rely on data, the more the sellers have incentives to manipulate or falsify data.”
How to use people in line as sales agents
Post Online Media online
"It's a clever, useful way for businesses to leverage customers' own dislike of delays in order to attract more customers," says Luyi Yang, an assistant professor in the Carey Business School and lead author of the study.
As VIP online waiting lists gain in popularity, study finds potential pitfalls
Johns Hopkins University online
"It's a clever, useful way for businesses to leverage customers' own dislike of delays in order to attract more customers," says Luyi Yang, an assistant professor in the Carey Business School and lead author of the study. "Those already on the waiting list become, in effect, sales agents for the company. It can save money for firms, compared to using monetary incentives to bring in customers, which is a more common kind of referral program."
Why attempts to cut medical wait times can backfire
Chicago Booth Review online
In British Columbia, for example, officials have made it easier for patients to see the wait times for specific surgeons, and have at times authorized private physicians to perform the most backlogged procedures, a step also taken in countries such as Trinidad and Tobago. But such tactics could potentially make wait times even longer, according to research by Chicago Booth PhD candidate Luyi Yang, Dartmouth College’s Laurens G. Debo, and Booth’s Varun Gupta.
What's Your Approach To Your Queuing Experience?
Queues and their management are a perennial problem for businesses. They're not much liked by customers either. However, aims and initiatives to try and make them better often fail and they can fail to engage customers or, at worst, cause outrage and an additional PR nightmare to contend with.
Selected Research Grants (2)
Research Fund Award
Black & Decker
Summer Research Grant
Selected Papers & Publications (6)
A Model of Queue ScalpingManagement Science
Yang, L., Wang, Z., & Cui, S.
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority ProgramsManufacturing & Service Operations Management
The Economics of Line-SittingManagement Science
Cui, S., Wang, Z., & Yang, L.
Search Among Queues Under Quality DifferentiationManagement Science
Yang, L., Debo, L., & Gupta, V.
Referral Priority Program: Leveraging Social Ties via Operational IncentivesManagement Science
Yang, L., & Debo, L.
Trading Time in a Congested EnvironmentManagement Science
Yang, L., Debo, L., & Gupta, V.
Introduction to Business Analytics