Manfred Ritschard

speaker, trainer, moderator Manfred Ritschard & Partner LLC

  • Meggen-Lucerne Lucerne

Excellence in Service Quality and Sales - professionalism and friendliness can be managed!

Contact

Social

Biography

Manfred Ritschard empowers service providers to be confident and engaging in their contact with customers, helping them to achieve greater success in their results and more satisfaction at work.
He is the Swiss expert for service quality and sales in the Swiss tourism industry.

Member of
GSA - German Speaker Association, Swiss Chapter; the Network for Speakers, Trainers and Coaches;
SMC Swiss Marketing Club;
TOUREX - Swiss Association of Graduate Tourism Experts
Event Circle - Swiss Association of Event Managers; Moderator for further education;

Industry Expertise

Corporate Training
Hospitality
Travel and Tourism

Accomplishments

Welcome Campaign "Service Excellence" for UEFA EURO 2008 Host City Berne

2008-01-01

Training of 10'000 employees in tourism and commerce as well as of 900 volunteers for welcoming the Dutch, French, Italian and Romanian supporters and guest during the European Championship of Football 2008 in the host city Berne. Berne turned out to be the best host city after the games in terms of image, service quality and guest feedback.

Owner & Managing Director

2000-01-01

Manfred Ritschard & Partner GmbH - Corporate Training & Marketing (Head of tourism projects and destination planning, service and distribution management, management seminars)

Vice-President

Star Enterprises AG (Travel Marketing Services) and Skyways AG (Travel Agents), Zurich-Birmensdorf

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Education

University of Fribourg

Diploma

Communication sciences and journalism

1982

Secondary School

Matura

General qualification for university entrance

1978

Max Bieber Advertising School, Bern

Diploma

Advertising

1983

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Affiliations

  • Specialist at the Federal Office for Professional Training and Technology in the validation process for Universities of Applied Sciences in Switzerland; www.bbt.admin.ch;
  • GSA - German Speaker Association, Swiss Chapter; the Swiss Network for Speakers, Trainers and Coaches
  • SMC Swiss Marketing Club; http://www.swissmarketing.ch
  • TOUREX - Swiss Association of Graduate Tourism Experts; www.tourex.ch
  • Event Circle - Swiss Association of Event Managers; Moderator for further education; www.eventcircle.ch
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Testimonials

Editor-in-Chief

http://www.exposystems.com.br/en

REVISTA FEIRA&CIA / about keynote at Exposystems 2011 in São Paolo, Brasil

Tall, thin, light hair and eyes, the demeanor of an artist. From afar, somewhat aloof. On stage, however, all the poise and bearing of a seasoned rock star. With the thrust of Queen’s “We Will Rock You,” Swiss-born Manfred Ritschard opened ExpoSystems and thrilled the audience. His proposal was: energy, warmth and, equally importantly, preparation. Especially when managing events like the World Cup and the Olympics, which Brazil will host soon. Ritschard explores this matter in-depth over the course of a vibrant one-hour conference. “The most important thing is not worry whether Brazil will be the winner of the World Cup or the Olympics, but rather to provide the best possible service."

Sample Talks

Excellence in Service and Sales - a Challenge for Teams and Managers

What is a dream team and how do its members manage themselves to achieve top results in quality of service and success in sales?
How to lead a team as a manager to professional behaviour - key factor of success in quality of service and sales?
How to handle stressfull situations with customers, multitasking, complaints etc. - strategies to establish sustainable relations.

Style

Availability

  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC
  • Corporate Training

Fees

$2000 to $5500*Will consider certain engagements for no fee