Manfred Ritschard
speaker, trainer, moderator Manfred Ritschard & Partner LLC
- Meggen-Lucerne Lucerne
Excellence in Service Quality and Sales - professionalism and friendliness can be managed!
Media
Social
Biography
He is the Swiss expert for service quality and sales in the Swiss tourism industry.
Member of
GSA - German Speaker Association, Swiss Chapter; the Network for Speakers, Trainers and Coaches;
SMC Swiss Marketing Club;
TOUREX - Swiss Association of Graduate Tourism Experts
Event Circle - Swiss Association of Event Managers; Moderator for further education;
Industry Expertise
Accomplishments
Speaker & Moderator
Keynote speaker or moderator at Exposystems in São Paolo Brasil, SuisseEmex Zurich, TTW Travel Trade Workshop in Geneva and Zurich and more
Corporate Training
Corporate training campaigns for the Swiss Federal Railways, Hotelplan Suisse and other major companies
Public Relations
PR with responsibility for the media / Editor, CoiffureSuisse, Bern
Travel business
Key Account & Product Manager Special Interest Groups at Kuoni AG, Head Office, Zurich;
Resident Destination Manager (Tunisia) for Kuoni Reisen AG;
International Tour Manager at Kuoni Reisen AG, Zurich
Lecturer
Lecturer and seminar manager at Lucerne University of Applied Sciences (HFT) faculty Tourism;
Project manager at the Institute for Tourism (ITW), Lucerne University of Applied Sciences;
Manfred Ritschard graduated as company trainer and Tourism specialist. He
teaches Marketing at the Technical Colleges in Geneva and Basel and at the Lucerne
School of Tourism.
Vice-President
Star Enterprises AG (Travel Marketing Services) and Skyways AG (Travel Agents), Zurich-Birmensdorf
Owner & Managing Director
2000-01-01
Manfred Ritschard & Partner GmbH - Corporate Training & Marketing (Head of tourism projects and destination planning, service and distribution management, management seminars)
Welcome Campaign "Service Excellence" for UEFA EURO 2008 Host City Berne
2008-01-01
Training of 10'000 employees in tourism and commerce as well as of 900 volunteers for welcoming the Dutch, French, Italian and Romanian supporters and guest during the European Championship of Football 2008 in the host city Berne. Berne turned out to be the best host city after the games in terms of image, service quality and guest feedback.
Education
Swiss Tourism Association
Quality Coach
Quality Management
Olten Training Center
Higher trade examination “Qualified Corporate Trainer“
Andragogy
2003
Lucerne University of Applied Sciences and Arts
Higher trade examination "Qualified Tourism Expert"
Tourism management
1991
Max Bieber Advertising School, Bern
Diploma
Advertising
1983
Secondary School
Matura
General qualification for university entrance
1978
University of Fribourg
Diploma
Communication sciences and journalism
1982
Affiliations
- GSF - Global Speakers Federation; http://www.globalspeakers.net
- Event Circle - Swiss Association of Event Managers; Moderator for further education; www.eventcircle.ch
- TOUREX - Swiss Association of Graduate Tourism Experts; www.tourex.ch
- SMC Swiss Marketing Club; http://www.swissmarketing.ch
- GSA - German Speaker Association, Swiss Chapter; the Swiss Network for Speakers, Trainers and Coaches
- Specialist at the Federal Office for Professional Training and Technology in the validation process for Universities of Applied Sciences in Switzerland; www.bbt.admin.ch;
Testimonials
Editor-in-Chief
http://www.exposystems.com.br/enREVISTA FEIRA&CIA / about keynote at Exposystems 2011 in São Paolo, Brasil
Tall, thin, light hair and eyes, the demeanor of an artist. From afar, somewhat aloof. On stage, however, all the poise and bearing of a seasoned rock star. With the thrust of Queen’s “We Will Rock You,” Swiss-born Manfred Ritschard opened ExpoSystems and thrilled the audience. His proposal was: energy, warmth and, equally importantly, preparation. Especially when managing events like the World Cup and the Olympics, which Brazil will host soon. Ritschard explores this matter in-depth over the course of a vibrant one-hour conference. “The most important thing is not worry whether Brazil will be the winner of the World Cup or the Olympics, but rather to provide the best possible service."
Sample Talks
Excellence in Service and Sales - a Challenge for Teams and Managers
What is a dream team and how do its members manage themselves to achieve top results in quality of service and success in sales?
How to lead a team as a manager to professional behaviour - key factor of success in quality of service and sales?
How to handle stressfull situations with customers, multitasking, complaints etc. - strategies to establish sustainable relations.
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
